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February 2024 by Steve Morelli
Lots of 1 star reviews for this branch and the manager "Cliff" who is not customer friendly. He is a by the book manager and not very flexible, when I know he has discretion in waiving fees according to other US bank employees. Elderly people who have some cognitive challenges are not given any grace when it comes to extending the terms on their CD rates. Cliffs only response was...well we did our due diligence by trying to contact them and now they are stuck with a 1/4% interest rate.They can't move their money without a significant penalty and fee.Local customers should stay far away from this branch as well as US bank....There are many more options out there that are more customer service oriented. If I could have rated less than 1 star I would have dine so
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February 2024 by Heidi Agun
Great service
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September 2023 by Fire Tornado
Always helpful. Arrived right at close and they helped me get the right kind of change for the tooth fairy. Continued excellence.
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August 2023 by Kathi Pierce
I had the pleasure of working with Judith for the second time and she was extremely helpful.
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August 2023 by Anshul Rastogi
Tried open a business account. Wasted 2 hours and 2 weeks. No help or rectification from the branch.Most painful experience. No empathy for customer or there business.I was told that account is open and then it was closed after a week with no effort to ask for any clarification. Advice from the banker is try again.Bankers have no clue what is going on and everything is like a black box. One banker told me that account can be closed at any time.A lot of misleading/conflicting information provided.Good luck banking...
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July 2023 by The Seattle Property Scouts
Beware of "Paula" in customer service drive thru. Went to transfer money to my dad's US BANK account and she said there was no way to do it without printing out checks. I then see a "counter check fee" charged to my account. No mention of that, she just did it. I had a checkbook in my purse!!!! Also, I DO NOT suggest using the "BILL PAY" service. It is a 3rd party service and I just found out they sent a check SNAIL mail to payoff my credit card. The payment shows as a "past payment" and I have a confirmation number. However,after calls to both us bank, BECU (the Payee) AND the 3rd party Bill Pay service, I find out that the payment is at the mercy of UPS and may have not even arrived. Meanwhile, I get another interest charge in 3 days if the card isn't paid in full. Always initiate payment of bills from the Payee end, NOT from us bank.
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March 2023 by Sarah-Marie R. Boerner Albertson
Slow service at times, but have always been helpful with questions.
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January 2023 by Phil Weight
Worst banking experience ever! Even after being a very long time customer. DO NOT RECOMMEND US BANK.
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September 2022 by Sunghoon Kim
Teller just only one. I wait over 10min. And their services is worst.
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August 2022 by Drake Pawling
I close my accounts with this bank two years ago, the credit card i had with them expired 07/21. I paid off that card completely.But i guess January 4th for whatever reason this card was used to purchase something from "Microsoft" (they gave me a number to call, i did it was inactive and on scam registrys).The statements i had no idea i was getting (yet again because i haven't had any ties with them since 07/21) i just found out about.My credit had been increasingly declining, im on a collections list, and im stuck with a nearly 300$ debt for a transaction i didn't make. The purchase was made in Washington state (of which i used to live in two years ago) and its extremely obvious that fraud happened.I have been going back and fourth through phone calls because yet again i dont have an account with this bank and haven't had one in years.I have no physical way of just paying this fee, due to yet again NOT HAVING AN ACCOUNT WITH THIS BANK.I fully suggest in looking into bank of America if your in bothell Washington as it is a more secure bank and to my knowledge hasn't had this type of horrible issue with previous account holders.There was issues years ago but at a much smaller scale, this problem im having now could very much ruin the credit ive been building since i left this bank and could also put me into a very tough living situation due to the unexpected and very much negligent handling on my information by this branch.Dont trust or bank with this location.
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June 2022 by iceman01232
I made an appointment for 10:30 to see a personal banker. Got there on time and checked in at the counter, they told me it’d be just a moment and to have a seat. 10 mins later the other lady at the counter asked if I’d been helped and I again let them know I had an appointment for 10:30. At 10:55 the 2nd counter lady asked me to come up to the counter so she could help me. I told her it was an appointment scheduled with a personal banker which she said we’re all personal bankers. I asked why I was made to sit and wait if I was only going to be helped at the counter the whole time. Why all the other people were helped and I was pushed to the end. She said the person who was supposed to help me was out sick, they’re short staffed and she didn’t know I was there for an appointment.The lady who first helped me left the counter to help a guy who came in after me around 10:40 and didn’t acknowledge me at all which I also asked why that was acceptable customer service.She asked what I wanted done and I told her I needed to cancel a credit card I don’t use and to close one checking account I have with them but to transfer that account to my other checking account. Which she then questioned so I asked for my ID back. She WOULDN’T GIVE IT BACK! I had to be forceful and loud to make her hand it back to me. Told her I was leaving the location and my last words were thank you. The first counter lady was middle eastern and the guy she left to help ahead of me was as well..it really felt like I was being stereotyped and deemed lesser. Everyone else were older adults and they got great service. The tellers didn't have the right name plates up either so I have no idea who "helped" me.Definitely looking for a new bank. Don’t come here for help.
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February 2022 by Lois Pelcha
Worst banking experience of my life!!! I have never heard of a bank that didn't have enough money to cash a check? Then the Branch Manager acted like she didn't want to be bothered and made me wait 45mins. Before telling me she was unable to assist me?? I have instructed my Family and friends to take their business elsewhere. ?
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November 2021 by Di J.
I've banked with USBank for over 30 years. This is by far the worst branch I've ever had the displeasure to do business with. I have been to this location on 3 separate to occasions to obtain notary services. I've seen different bankers/tellers raising their voices to Clients, speak unprofessionally, and exhibit generally poor customer service standards by being condescending to customers. This branch does not uphold the high service standards I've come to expect from a USBank affiliated branch. This appears to be a branch-specific issue due to either management or corporate culture here. If you need to bank, use the drive thru ATM or go to a different branch.
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October 2021 by Shane Phillips
Every time I go to this location Dennis Fitzgerald is always professional with a smile. One teller next to him the other day was not as friendly as he was, he takes it to a whole different level. I don't bank there, but needing quarters during the Covid-19 era to do laundry was a blessing after going to other locations for help... Thank you Dennis
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April 2021 by T D
Multiple inexcusably bad experiences here;1) Tried to change to this specific branch. I opened a checking account in the 5 figures. My checks took too long to arrive, so I called customer service. The woman insisted 3x that I had to provide her with my FULL social security number. She told me I could not get help with the last 4 digits.I told her I was recording the call and asked for her full name and the full name of her supervisor. She then admitted she could help me with the last 4 digits of my social security number. She tracked my checks and admitted they had been sent to the address of one of the tellers at this branch. I closed the account, leaving only my mortgage with US Bank.2) I went to this branch to pay into my principal in the 5 digits range. I had my checkbook on the counter. Somehow they made the assumption that I had that much cash to apply to my principal-only payment. I was given a BS excuse as to why that happened and tried to go ahead. Somehow, they couldn't find me in their computer. I related my previous experience there and the teller/manager tried to assert that what happened before probably removed my records from their data system. More baloney.UPDATE: On Saturday 9-27-18 we went to the Woodinville branch to make another 5-digit principal-only payment. There were 2 tellers helping a Hispanic woman withdraw cash. The personal banker declined to help us as we waited. He was abrupt.When we finally got a teller to see us I told her that we wanted to make a principal-only payment to our mortgage and handed her my Mortgage Statement. She went back to the Hispanic woman and then returned to us. She interrupted out service twice to speak in Spanish to the woman.Closing our service, she said, :So that's $xx,xxx to you Escrow". I said "No. Not Escrow, to Principal-only". She corrected it but this bank is either inept or sorely lacking in customer service practices. It is more than just one branch. She could not get a statement to print. I needed a printed statement with this outfit for obvious reasons, but they could not even provide that. The best I could get was her initials on a counter receipt.I can't wait to pay this mortgage off and be rid of this bank.Do what you want dear reader, but I would never do business here.***UPDATE: I paid off my loan in 2020... at a Bellevue branch***Also, I wont contact their customer service and let them attempt to phish information from me again. That would be a complete waste of time and a certain exercise in futility even if I trusted their customer service rep with my information.
