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October 2023 by Teresa Lindsey
I have been with cricket for over 5 years. Never had a problem and have 4 lines 1 for myself, my daughter, niece, and elderly mom. The manager at the Bremerton store has been there ever since I got my phone. He is very smart, polite and helpful Ive seen a lot of people who work there come and go. But Mazziah is dedicated to his job and always there on duty. Thanks Mazziah! ?
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August 2023 by Brandon Ratcliff
Love waiting on the phone for 20 minutes just to be hung up on 4x so far! Let's try for 5 just to give you guys money. Or I get to drive 30 miles at $5 a gallon just to make my payment. I love this company.
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August 2023 by Katie boo
This place sucks their employees suck they're always so ridiculously rude. I'm 27 yrs old and been with them since I was 18. So glad I left them.
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April 2023 by Josh Hendrix
Great customer service
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February 2023 by Ryan Lee Nanez
Kenneth was very helpful help to me and great answering the questions I had about getting my service switched over to Cricket Wireless from Metro PCS and great at explaining all the different pricing options for the phones that I was interested in. He didn't get frustrated at all with all the questions I was asking and he was very knowledgeable about the phones and service that Cricket Wireless has to offer.
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July 2022 by Kevin Lockwood
Got an IPhone SE and three months of service for $180. The website is definitely worth checking out.
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February 2022 by Eddie Chales
Don't like too toot my own horn. But ask for Eddie. Unavailable Tuesday and Sunday
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December 2021 by Emilly Seed
Super fast and friendlyMattias was very knowledgeable and helpful.
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August 2021 by Julia Goodman
These two ladies have totally saved my life they have went up over and beyond the call of duty and literally have made sure that I have a working phone that my account is set up correctly just everything they have been totally awesome I really really would recommend these ladies
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May 2021 by a u
Crystal was amazing I cant give her 100 stars but if I could I would. She troubleshooted my phone and was able to help me with my device. Thank you again Crystal!!!
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May 2021 by Star L.
I had a very great experience here. Don't mind the other review. It was a warm and welcoming experience. Staff were knowledgeable and respectful. Will recommend to others!
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March 2021 by mazziah davis
Cool staff
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October 2020 by Daniel Wilkins
I do not recommend this company at all. Failure for truth in advertising based on internet speed.I purchased a data only plan with advertised speeds of 4G LTE. This was to replace my DSL service in a rural area. When I connected my device to the internet it operated at a speed of 5 MBPS. I have great tower reception at my home. I contacted customer service who informed me that speeds were limited to 8 MBPS on all data devices. This information was not disclosed in the terms and conditions nor was it identified on the flier at the store. The customer service rep told me I could receive a refund within 7 days of purchase at the store.At the store the sales rep informed me that refunds on prepaid services are not allowed. We proceeded to call customer service again who also said they would not provide a refund. The customer service floor manager then proceeded to chastise the sales rep over the phone for even calling customer service.So despite their failure to properly disclose all limits on their plans, they refuse to refund the money I spent for service that barely qualifies as 4G.I am currently waiting for a call from the district manager. We’ll see if that actually happens. Based on the service so far, I won’t get my hopes up.Do not spend your money here.UPDATE: Cricket Wireless was so kind to ask me to contact them in this thread via their FB messanger. It's been 5 days with no response and no district manager has made contact. Again, I reiterate, do not spend your money at this company. They do not care about the customer.
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July 2020 by Erica Haywood
Unfortunately, I was not able to leave 0 stars! My son just went to the Bremerton, Washington store and stated his needs to the salesperson.. specifically he needed an inexpensive phone that has the ability to have the camera removed. Shouldn't be that difficult since our communities largest employer is the shipyard! He purchased the phone that the salesman said would work only to find out after driving to Silverdale to get the camera removed that they were unable to remove it in that phone. Since the phone could NOT have the camera removed he then drove back to Bremerton thinking since he has been an existing customer for 3 years and since he purchased it less than an hour ago that they would exchange the phone for one that would work. NOPE! After speaking to the very unprofessional "GM" on the phone they wouldn't refund him for the activation or the case they told him they were "including" in his earlier purchase for only $5! He returned the phone and after paying the original total of $104..... they gave him $50.79 back and pretty much told him sorry about your luck! They lied to him to make a sale! That's stealing in my book! Pretty terrible business! I will share this review everywhere because I do not want this place to rip anyone else off!
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July 2020 by Dylan Haywood
Awful customer service they like to sell you extra un needed products, give out the wrong information about the products, and won’t do any returns. Looks like a homeless shelter inside and out. Can’t help with anything just a typical bremelo business.
