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September 2023 by Baby Blues
I cannot believe or understand that you guys are still partnered with TurboTax. So gross. Funny that a bank that purports to help its members would partner with a company who spent millions to abuse your customers.I'm sorry you are aligned with a business that is anti-customer.
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September 2023 by Lewis Cooper
Fast and friendly service.
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September 2023 by Lewis Cooper Jr
Fast and friendly service.
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May 2023 by Pirate Artist
I joined Kitsap Credit Union because I believed that it was truly a small community-oriented Bank. I have had nothing but problems with them in the 5 months I have been a member. It is been stressful and I am closing my account today after they returned my Social Security payments by changing my account number and never notifying me of this. Impossible to get a hold of on the phone and was hung up on twice by whatever humans in whatever country are answering their phones. I realize all banks are pyramid schemes but I had much higher hope for this supposedly Community oriented Bank. It is not.
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December 2022 by alexandria oleson
I drove thru the drive thru (one with the shoot) I was greeted right away, but as I got my self situated (no longer than 30 sec) I noticed a paper was left in the shoot so I told the lady. She just ignored me, I looked in towards the window and saw 2 lady’s chatting. I continued to wait, until it was too inconvenient, pushed the call button and the lady greeted me again, (did she already forget she was helping me?) I moved past it and told her what I was there to do. She again ignored me so I asked if I should just come up to the window, I was ignored again, I asked once more an was ignored once AGAIN. I backed up to a parking space and walked up to the window (in the cold, an rainy whether)At this point im really upset, she takes my check and ID, im not a member at kitsap credit union but I have to cash my checks there EVERYWEEK. I pay the $10 everytime.Im waiting for her to fill out the back of the check with my ID info and 10 min pass of me standing in the cold, she comes to the window to ask my phone number I give it to her. (I realize at this point it took her 10 min to fill out about 4 lines from my id) she goes to run the check and I don’t know why it took another 5 minutes to collect my cash from the machine and hand it over. Overall it was frustrating, and I don’t appreciate the lack of speediness and good customer service. I will not be returning to this location!
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October 2022 by JILLIANELIZABETH Turnbull
great customer service award goes to the gals who work at a bank downtown and treated me like a human being even though i don't even bank with them, and was requesting a cash advance. i am interested in becoming a Kitsap Credit Union member now and thanks for the friendly and prompt service.
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May 2022 by west side
never answers the phone been waiting like 30 to an hour still nothing
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February 2022 by Harriet Brownstein
Always great
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October 2021 by Brandon Ratcliff
Gave me a chance when no other bank would. Always have great suggestions like personal loans. Getting them ATM fees back is amazing. Always a great experience.
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October 2021 by Eugenia jones
You all are fantastic..good job!!!
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January 2021 by Kevin Walthall
Professional and friendly
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January 2020 by Zach Stoddard
Nobody knows what they are doing here.
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September 2017 by Joanie Barnes Groller
This is only a drive thru bank but it is very conveniently located and usually no wait. Plus they have a drive-up ATM as well.
