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January 2024 by Kelsi Anderson
Mike is a very warm, friendly and knowledgeable salesman. I trust him completely to set me up with the kind of car I need. I would definitely buy another car from him in the future. Thanks Mike!
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January 2024 by Heide Backus
Great customer service, bought 2 cars in one month from Mike. Prices were amazing and customer service . Highly recommended.
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December 2023 by Max Davis
Mike takes care of his customers like family.
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November 2023 by Madison Hamilton
An unparalleled vehicle buying experience. No sleazy sales vibe, just a commitment to finding the right car for us. Mike knows the ins and outs of what lenders will approve, and did his best to take in what we wanted to guide us in the right direction of exactly what we needed.Mike only needed to show us one vehicle - and it was the one! Hand selected, it was a perfect match. We plan to purchase another vehicle from Mike within the next 12 months.
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November 2023 by Monica C.
Joel assited me and my family from start to finish ensuring my kids were entertained with paper planes, popcorn and coloring books. While it started to rain harder. He drove all 3 cars right up next to the building to look, Made sure our experience at West Hills Honda was good. Thank to Joel and the rest of his peers that made our vist worth, leaving with a bigger family car. For our Growing family. Thank you.
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September 2023 by Karen l.
I took car in for oil change and they said I needed new brakes I just had new brakes put on 2 weeks before REAlly!!!!!
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September 2023 by Greg Mears
Mike made the purchasing of my 2024 Honda CR-V Sport Touring hybrid very easy and stress free. This is the second time I have used him and will recommend him to anyone looking for a Honda.
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August 2023 by Kelli B.
Had to bring in the Service Manager, Ryan, to get any kind of decent service during our visit. Ryan was a pleasure to deal with and finished our service visit in an extremely professional manner. Ryan is the reason for 3 stars instead of 2. Gennifer, our assigned service advisor, claimed to not have received several phone messages; did not follow up on a text message that she sent (but was never received) to get the okay to start on my vehicle nor did she follow up on a phone call that she claims to have made either. And when we showed up to talk to her in person, she threw a horrendously defensive attitude about all of this clearing indicating that she was in no way at fault for the utter lack of communication. Additionally, being laughed at on the phone by Terry, that answers the service phone, was absolutely uncalled for and utterly unprofessional. IF I ever have to take my Honda in for service again, I will request a different advisor and will never work with Gennifer again.
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August 2023 by Sarah Debord
Mike Columbus was a excellent salesman who took the time to show us different cars and explain everything that we needed to know and we bought a 2023 Honda Accord from him and we love our new car thank you Mike Columbus for all your work and respect and integrity to make a loyal purchase from West hills Honda
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August 2023 by Lisa Kay
Thank you Mike Columbus for making the sale of our sons first car a smooth easy process. Thank you for facetiming us so we were part of the process too. He is only 18 was so nervous, your kindness along with Rjs and Jeremy's made him feel comfortable and welcoming. Thank you for answering all his questions and for walking him through the process step by step. Thank you for being readily available to him. It was an honor for him to purchase with you and to help your charity, should he ever wish to upgrade he will be back to see you. You truly are amazing and one of the best, cheers Highly recommend Mike Columbus and the crew at West Hills Honda, thank you. Scott and Lisa Kay.
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July 2023 by Patricia C.
I bought a used car from West Hills Honda on June 2. Today is July 24 and I still don't have my plates. My temporary ones expired the 17th. The 17th I was told they would overnight night them. I was also promised a second key fob. They were going to get it from the guy that traded the car in. I texted the sales person Martin he said he would make sure the plates were sent. When asked about the key fob he said the man didn't bring it in and he wasn't paying for it out of his personal money. I said maybe you should check with a manager. He said he would. I called Friday and was told they would check into my plates and have a manager reach out to me. It's Monday they are going to mail my plates today and check on the key fob. I'm going to call every day until this is resolved. All the old school thoughts about car dealers are true here for sure. Rating 1 star is too generous.
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July 2023 by Krysta Rollness
One of the most amazing salesmen you could ever come across. He helped my friend and I in so many ways!! He is so caring and kind and keeps you in mind no matter what the circumstances are!! Thank you again, Mike!!
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June 2023 by Zachary K.
Worst car experience ever! Over priced, no one ever calls you with updates, and it's taken 12 days to get my car back that just needed a gas line If you get Ryan as a technician ask for someone else. Made a bad experience turn into the worst experience, never coming here again
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June 2023 by Rick C.
Title: Exceptional Service and Unmatched Integrity: A 5-Star Experience with Mike ColumbusReview:I recently had the pleasure of working with Mike Columbus, an outstanding car salesman at West Hills Auto, and I cannot emphasize enough how grateful I am for his exceptional service and unwavering integrity throughout the entire process. I was faced with the task of selling my father's beloved Jeep, which held significant sentimental value for our family. Right from the beginning, Mike demonstrated a deep understanding of our situation and approached it with the utmost care and respect. From the moment we stepped foot on the dealership lot, Mike's honesty shone through. He took the time to listen attentively to our needs and concerns, ensuring that he fully understood our goals for the sale. His genuine interest in helping us find the best solution was truly remarkable.What truly set Mike apart was his unwavering integrity. He was transparent about the Jeep's condition, providing us with all the necessary details and never attempting to conceal any potential flaws. His honesty allowed us to make an informed decision without any surprises down the line. It was evident that his priority was our satisfaction and long-term happiness rather than a quick sale.Throughout the negotiation process, Mike displayed exceptional professionalism and expertise. He guided us through the intricacies of the transaction, explaining each step clearly and patiently answering all of our questions. Mike's extensive knowledge of the automotive industry was apparent, and his guidance helped us navigate the sale smoothly.I must also commend Mike for his excellent communication skills. He maintained open lines of communication, promptly returning our calls and emails, and ensuring that we were always up to date with the progress of the sale. His attentiveness and willingness to go the extra mile truly impressed us.In the end, thanks to Mike's dedication and expertise, we were able to sell the Jeep at a fair price, exceeding our expectations. He ensured that the entire process was seamless and stress-free, making a potentially challenging experience surprisingly enjoyable.If you are in the market for a new or used car and desire a truly remarkable car buying experience, I wholeheartedly recommend working with Mike Columbus at West Hills Auto. His honesty, integrity, and exceptional service make him a standout in the industry. I am confident that he will go above and beyond to meet your needs and exceed your expectations.Thank you, Mike, for your outstanding assistance and for turning what could have been a daunting task into a pleasant and successful endeavor. You have earned my utmost respect and gratitude.
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June 2023 by Laurie Rahl
A mutual friend gave me Mike’s info when I needed help as a dissatisfied client of Heartland Toyota (part of the auto group). Mike came to the rescue! He made sure I was heard and got my deposit refund processed that same day. I’m taking a break from car shopping as it’s been a 10 month roller coaster but I would work with Mike in the future and recommend him to others. Thank you Mike!
