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March 2024 by Bill 3
Please see update too:Iarrive at the Bremerton U Haul. I get out of my van and grab my empty propane tank.I look for someone to help, and see 2 employees simply sitting on the curb.I asked, "Are you open?" "Yes we are." As they just sat there visiting. "I need propane?" "Yes," as they sit visiting. I walk into the building. No one is there. I step back out while the employees slowly rise from the curb and walk over to the propane pump. They look confusedly at my tank, " I can't find the date?" Oh Good God! Wow! LOL!Update, got my tanks fill again and new employees and much better service this time.Also I just installed a new hitch and wiring and asked if they could double check my harness for me. They did and now we ready to rent a trailer.Way, way better service.
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February 2024 by Aaron S (Decksnipe)
Unfortunately this was the closest location that had a truck, added over 60 miles to my move roundtrip (at .99/mile) so an extra $60. Went to pick up the truck and found out the truck was on empty, so I was gonna have to fill it up AND return it with a 1/4 tank in which I would only get a $27.00 refund for (14 gallons to = 1/4 tank at over $4 a gallon.... do the math thats close to $60) so now I am in an extra $91 on top of my estimated move costs. Went to drive away and the truck was so damaged that the front wheels were rubbing on the fenders,.. FED UP I ended up canceling my rental.... ruined my whole weekend.
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August 2023 by Jesse
I see the reviews but I called the local number and Andy picked up right away. Gave a lot of great info and suggested the better size for my move which was not the more expensive option.
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July 2023 by R T
Can’t get ahold of a person. The automated system doesn’t give you any option to ask questions.
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May 2023 by Charles Gross
This location advertises that they sell propane "7 days per week" but today, for the second time in the last 30 days, I was told they did not have someone on staff that was able to do the refill. It's incredibly frustrating to show up with a 30 foot RV for nothing. I attempted to call in advance, but they don't bother answering the phone either. Avoid at all costs for your propane needs.
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January 2023 by stafawne sinnett
The lady I rented the truck from was awesome she put me down for 4 hours and said if I needed extra time it wasn’t a problem, I returned the truck 1 1/2 hours after the 4 hours and Andy charged me for another day even though the first payment would have covered me having the truck for 24hours, if I would have known that in the beginning I would have just said I needed it for the whole 24 hours I paid for in the beginning. Lesson learned and hopefully making the community aware of their scandalous policy. Always say you need their truck for 24 hours that way you won’t be charged twice you won’t have to stress getting it back and they will lose money selling it twice. I wonder if the second charge automatically put it at the 24 hours or they would charge my an extra day every 4 hours.
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November 2022 by Amy R.
The people who work at the bremerton kitsap way uhaul are useless and incompetent. The manager is a spiteful and ignorant thief. She has locked me out of my unit for almost 3 days now claiming that I posted an ad for a sale- a "sale" I was not there to conduct and my unit was never even cracked open during the hours she claims I posted. Wouldn't I have shown up to sell things info were having a sale? In the same sentence that she accused me of this BS lie she made sure to let me know that she was fully aware that 2 weeks prior I had filed a complaint with corporate because the security alarms haven't worked for the past 2 years. I'm certain that she was the one who posted the ad to begin with. There weren't even any pictures of the items for sale. But there was never a sale and she knows this because of the the camera footage and my rent isn't even due yet so im not late, yet she has held my belongings hostage for 72 hours and counting. No resolution from corporate after 6 calls, 5 hours spent on hold or talking on the phone trying to get someone to actually help me retrieve my items. What she has done, by keeping my belongings from me, is stealing. But thats nothing new for this uhaul- according to one of their lazier employees, their facilities have been plagued by many many break ins over the past couple of years. No arrests have been made. How is no one looking at the twit who is a fentanyl addict and hasn't had the alarms on for the past 2 years? Its not rocket science here. The first and best defense against burglaries is an alarm system- each unit is supposed to have its own individual alarm- but its not on. Wasn't on tonight even after all my complaining. Theres no fence, no onsite employee, I don't think the cameras work And i know for certain the alarms don't work. Your belongings are not safe. Do not rent a storage unit there.
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September 2022 by Lizzie C.
I needed to rent a van on short notice after my car died and walked into U-Haul on a Sunday, asking if that was possible. To my surprise, it was, and they got me out the door in a matter of minutes. I've rented from this location before (vans and box trucks for moving) and every time it's been smooth and painless, but this visit was the first one where I didn't have a reservation and still got what I needed. This U-Haul is my go-to for a reason!
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September 2022 by Rory Ferguson
Awful, awful experience, highly recommend going elsewhere! The negative reviews for U-Haul are true. First we were told we reserved a 12pm slot, at our closest location. Then we were told late the night before that they no longer had the truck we reserved (the reservations are meaningless then) and that our pickup location would be much further away at 6:30pm. After moving my work schedule and other important appointments, they then called on the same day we were due to collect, and gave us our original time but at a new location! Total waste of my time (and what would be yours if you decide to go with them). I then therefore had to re-cancel with clients just to make this new appointment. They also said they would throw in some blankets for free, and when we collected, there were no blankets (only a paid extra). U-Haul is a scam. My advice? Don't bother with them and find someone who values your time a bit more.
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September 2022 by Debra Sidor Tanner
If I could give a zero, I would. A horrible experience. Had a hitch put on my 2015 Honda CRV. Put a motorcycle/bike holder on the hitch and transported my (very expensive….for me) E-Bike. Made it to our destination. On our way home my bike fell off twice and was drug behind the vehicle. My almost new bike was partially destroyed. After arriving home….I took my car in to have is serviced and asked them to please check the hitch…..(it was making a thunking noise) ….the mechanic came out and said “who put that thing on? It about ready to fall off! It should have had 2 bolts on each side….and there is only 2 bolts total and one of them is about to fall off”! My husband took my car into the same UHaul location. They removed the hitch and asked him to return the following week as they had to order the parts. I returned with my vehicle at the appointment time. I was told that they had a tough vehicle in the shop and that I would have to wait an hour. I went away and came back. They were not finished with the vehicle…..I waited another hour and fifteen minutes and after being promised 3 times that it would only be 5 more minutes…I asked for a refund and left. To their credit…..the gal at the front counter was very helpful and the manager did not question my request for full refund.
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September 2022 by James Grey
I’ve used this location ~5 times over the past 3 years. Every time I’m disappointed. The two times I’ve gotten equipment that is different from what I ordered. General manager lady was troublesome to deal with in these situations as both fell under the $50 guarantee and she refused to honor it UHaul polity. The last 2 times I’ve gone for propane, one time it was broke and today they had no screwdriver so they weren’t able to help.I’ve written this location off, I only go to Silverdale or Port Orchard now
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September 2022 by Annette Lai
rented a pickup truck for the night, easy pickup & online drop off after hours. staff was friendly, super easy!
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September 2022 by David R.
I turned my uhaul in 2 hours late after a 5 day trip. A week later I was charged $177 for an extra 3 days! The person who I turned my truck into told me after I handed her the keys "okay thank you. You can go and we will email you a receipt." I didn't think much of it until I got this charge a week later. With the charge came a receipt with the accurate turn in date!! How are you going to send me a receipt for charging me for an extra 3 days and have it say on the receipt my; checkout date and time, days allowed, and my turn in date and time - (I'll add a picture but I'll have to block my personal information and cc) I am currently working with her associate on getting my money back. Considering that this is not the first review of this location stealing peoples money, I would not recommend this place.
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August 2022 by Brandon and Lindsay Rockett
I'm only giving them a 1 because zero is not an option.I took my car there to get a hitch installed.After 3 hours they called me and said it's the wrong hitch, they have to order a different one and we would reschedule for the following week.Fine.The next week I drop my car off. After 4 HOURS, I called and asked if it was ready yet. They hadn't even started it yet and said it would be another few hours.I told them I couldn't wait, we had plans, and I wanted a refund.Fine.But I still need a hitch.I decided to try them again TODAY. I cleared my whole schedule and dropped my car off at 11am. I made SURE to let the lady at the desk know I had a new phone number and watched her write it on my paperwork.I waited until almost 6pm to call and ask if my car was ready.Only for them to tell me they tried calling my OLD number already to inform me that they ordered the wrong hitch AGAIN.As of right now, they have my car and my money and said they aren't sure when the right hitch will be in.Just do yourself a favor and avoid this place at all costs.
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July 2022 by Miguel
Been here 3 times in the last week. Rented two trucks and one enclosed trailer (6x12). Everyone was awesome and quick to help me get checked out. Be ready with confirmation email, form of payment and ID.
