West Hills Ford Parts

Most Recent Comments

• January 2024 by Carl M.
  Booo! I've purchased two brand new vehicles from West Hills Ford, but not anymore. I started getting safety recall notices on one of them for different issues and now have 4 stacked up. When I tried to get them fixed, West Hills Ford was unable due to supply chain issues, then labor strike issues. Finally, after a couple years, parts are available and they will need the vehicle for a couple days and I have to pay for a rental car to get these 4 recalls done! I asked if they'd pickup and drop off, but no joy, not enough employees. So bottom line, Safety recalls are not free. Not even if you're a repeat customers. Buyer beware.
• December 2023 by Sunita W.
  This is by far the worst Ford I've ever been to, when you call, they don't answer their phones, service department is horrible the turnaround for service managers and GM is to quick. I'm sure once the service managers see what they're getting into they leave. I bought a 2022 Ford F150 from West Hills Ford, big mistake, and had a lot of recalls, and this company did not want to help me with any of it so I had to go to a different Ford, very pleasant people to work with, and got all the work done that needed to be done on it. If you're looking for a great vehicle, I would not go to West Hills Ford. They make it sound good, but when it comes down to it, the experience is awful. If you're looking for great customer service, you won't get it there, and the service people are very rude and the salesman are very pushy! If I have to give a star rating, I wouldn't give any stars , but to post you have to.
• October 2023 by Eddie W.
  I bought a 2017 Ford Escape from here 2 years ago and bought the extended warranty. The car now has a major coolant leak and I tracked it down and saw the water pouring out of the front of the water pump. I called to see if the water pump would be covered under the extended warranty and was told that they can't tell me anything until they diagnose the leak for $189. Even though I know 100% it's the water pump they can't tell me if it's covered. Money grubbing shysters!
• October 2023 by Kelly K.
  Although this review may be late, I believe it's important to share my experience. Last December, my husband and I decided to trade in my Chevy Cruze. I had done my research beforehand and knew I could get $3,000 for it. Additionally, we had $3,000 in cash and wanted to keep the car payment below a certain amount. We found the perfect car at the Mazda dealership and expressed our interest in purchasing it. Once inside the Mazda building, we were seated at a round table in the presence of the finance team, who were situated across from us. Immediately, I noticed that the music was playing loudly, presumably to prevent us from overhearing their conversations. However, what bothered me the most was the extensive amount of time we spent there. The process seemed to drag on and on, and I was growing increasingly frustrated. Initially, they were reluctant to offer $3,000 for my car, but I insisted and eventually they agreed. I also tried negotiating the price of the Mazda, but they were unwilling to budge. So, I proposed a deal: if they included the oil change package, we would proceed with the purchase. They accepted the offer, and we moved forward. Unfortunately, we then found ourselves in the office of the financial representative for what felt like an eternity. He attempted to upsell us on various packages, but I declined each one. I could sense his frustration, and at one point, he even made a snide remark, asking if I had learned to refuse these extras from TikTok. I simply didn't want unnecessary add-ons that I would never use. To my surprise, the financial representative continued to assure me that I would receive the oil changes, even scheduling my first appointment. However, my mistake was not thoroughly reviewing the paperwork at that moment. Exhausted and irritated after spending over five hours at the dealership, we just wanted to go home. It wasn't until a month ago when I went in for my next oil change that I discovered the truth. I asked the front desk employee if my oil change package was still valid, and he informed me that it wasn't. Confused and frustrated, I reached out to Zach, the finance representative we had dealt with. He promised to investigate the matter and talk to the other financial colleague who was present during our transaction. He took down our phone number but never followed up with us. We were once again left waiting at that same round table for about 40 minutes. I expressed my inability to wait indefinitely, and I couldn't help but feel a lack of trust towards a dealership that would lie about such a simple promise. As a result of this experience, I have decided to never use this dealership again. If they are willing to deceive customers about something as trivial as oil changes, it raises concerns about their integrity in other areas. I have certainly learned a valuable lesson: always review your paperwork, regardless of how long you've been at the dealership.
• August 2023 by Donald B.
  Took my car to the dealership to fix a battery issue, that part went fine. While they had the car they did a lookover and recommended the 50k mileage maintenance and to do so would keep the car with them a few extra days. I agreed and paid for a rental car in the meantime. Car was supposed to be ready thursday. Thursday comes and I hear no word so I attempt to call and can not get ahold of my service manager so I leave her a voicemail and extend my rental car by one day to friday. Friday comes and I have still not heard back so I call around until I get ahold of someone who tells me my service manager is on vacation, which is fine. What is less fine is she didn't hand off my car to any of the other service managers or whoever she did was incompetent so the maintenance I was waiting on and paying for a rental car to get done was never performed. Very unorganized and not worth your time and especially not your money.
• August 2023 by Dave R.
  Where should I start? To provide a bit of context, I bought my very first car from them over 23 years ago. Recently, I became interested in purchasing a Mustang Mach E. I scheduled a test drive and began planning for the purchase. I put down $500 to reserve a model that was expected to arrive in about a month. However, time passed, and I received no communication or follow-up from the dealership. I attempted to reach out via email, but I received no response. A week into my camping vacation, I unexpectedly received a text from a different dealership sales representative. As it turned out, the salesperson I was initially working with had gone on leave for some reason, leaving a gap in communication. The vehicle I intended to purchase was delayed, and the dealership had to work quickly to secure the model I wanted, albeit in a different color. It seemed that their organization wasn't quite up to par, and I couldn't shake the feeling that I could have obtained the car sooner if things were better coordinated. During the paperwork-signing process, I made sure to opt for the ultimate protection package, which included a protective plastic film to safeguard my car from scratches and dings. The sales agent informed me that this would require a special order and custom cutting, leading to some wait time. I was told to anticipate a call when it was ready. Six weeks went by, and I still hadn't received any call. Frustrated, I decided to reach out to the service department, only to discover that the protective film could have been installed on the day I bought the car. There was no special order necessary. I scheduled an appointment, which was supposed to come with a loaner car. Upon arriving at the appointment, I had to wait an hour before they could provide me with a loaner. I was shuttled to a separate car rental facility, where they proceeded to conduct an insurance audit. Unfortunately, due to missing insurance requirements, they refused to rent me a vehicle. This resulted in my return to the dealership without any service on my car. I was instructed to await a call from the sales department. Nearly two hours later, I finally received a call. I explained the situation, hoping for some flexibility, but they remained adamant. I had never encountered such an ordeal with a dealership before. Despite having paid for all the extras, they insisted I increase my insurance coverage, an unnecessary demand from their rental company, not mandated by my finance provider. They even declined my request to secure a rental from a different company. Feeling the need for the additional car protection, I reluctantly upgraded my insurance. However, I requested a full car detailing as a gesture to compensate for their numerous missteps. Regrettably, they rejected my request. It was clear that their commitment to customer service was lacking. I was left with no choice but to allow them to carry out only what I had initially paid for. They even offered to refund the money I had spent on the extra protection, but nothing more. Their main concern seemed to be securing my payment. I am extremely disappointed by this experience and have no intention of purchasing another vehicle from this dealership. I am willing to travel greater distances to find a dealership that values customer satisfaction.
• August 2023 by l r.
  Came in for appointment I made a month ago, arrived at 9:20 for 9:30 appt. I received reminders all week to make sure I get here and am told they "quoted" me the wrong price ... it was going to be about 300-400 more and several hours more, then asst Mgr Caitlin comes back saying they can't do the service "spark plugs" as they don't have manpower for the service really? one month soonest to schedule - daily reminders and I get here and after 40 min they tell me they can't do it. No inquiry on reschedule. I rescheduled my work day for this. terrible customer service- no apologies, just "we can't do it today", apparently there needs to be some major customer service training, management skill training and above all courtesy training. I left a message for General manager. I will update this post when I hear back. I wanted to give West hills another chance. Hmmmm.
• August 2023 by Patty M.
  We found out our Ford needs a new engine. We have an extended warranty, but our extended warranty requires the dealership do their own diagnosis. * Saturday 7/15 we dropped the car off for diagnosis * Wednesday 7/19 we received a call from West Hills Ford (WHF) saying that the car needs a new engine. But they told us they couldn't call the warranty company yet because "they had to go in order and there were other customers and line ahead of us." That made no sense to us since it was just a phone call to the warranty company. They told us they would call the warranty company the following day. * Thursday 7/ 20 we hadn't heard from WHF so we called them. We asked if they had called the warranty company yet & they told us they would call later. At 5:00 p.m. we received a call from WHF saying they just tried to call the warranty company but they were closed (not surprising since they waited until 5:00 p.m. to call) * Friday 7/21 WHF called us to say they finally got in contact with the warranty company but that PO Ford needs to release the vehicle. We took care of that immediately. (We later found out that WHF actually knew the car needed a new engine on Tuesday 7/18, though we didn't hear from them until Wednesday 7/19. But that shows that on Tuesday they had diagnosed it, but they waited until Friday to call the warranty company, wasting an entire week.) * Saturday 7/22 We drove to WHF to ask for our car back until they were actually ready to work on it, seeing as it had been an entire week so far. We were told that the warranty company might require a 3rd party inspection, but that they would call us by the end of the day to let us know. No one called us. * Monday 7/24 we called WHF & we were told that the warranty company is requiring a 3rd party inspection and that it should be done by Wednesday 7/26. * Thursday 7/27 we hadn't heard how the 3rd party inspection went, so we called WHF. We were told "Oh yeah, I need to take care of that. Thanks for reminding me. I'll call my manager and call you back." No one called us back. We called the warranty company and they said it should have been done by Wednesday 7/26. They said they see notes showing that WHF was trying to get a different third party inspector because the first inspector quote "had an attitude." It is mind-boggling that adults can't work together and the customer is the one who suffers. We called WHF again as we got no phone call back as promised & we were told "I didn't get time to talk to my manager today and he's already gone." Yet another day wasted. And WHF never called to let us know they turned away the 3rd party inspector. We assumed it was being taken care of as we were told. So now it was a second week that had been completely wasted. * Friday 7/28 I called WHF as soon as they opened, since I didn't want another day go by without somebody calling me back. I asked to speak to Patrick, the service manager. They told me he was in a meeting. I tried for 4 1/2 hours to get management on the phone and I was told every time that he was in a meeting. Not for one second do I believe that he was in a meeting for 4 1/2 hours. I left my name and number each time and he never called me back. Later, my husband called from a different number and was able to get a hold of him, during the same time that I was told he was in a meeting. Patrick told my husband that another 3rd party inspector will come either Saturday 7/29 or Monday 7/31. * Monday 7/31 called WHF and they said third party inspector will be there at 2:00. * Tuesday 8/1 we went into WHF to speak face to face with Patrick. We told him every time someone never called us back, we expressed our extreme frustration, we demanded answers, etc. * Wednesday 8/2 Caitlin called to say she spoke with warranty company but they didn't have a report yet. She said she would update us when she heard back. * As I am writing this review today, it is Thursday 8/3. We called the warranty company and they said WHF wasn't
• July 2023 by Ace F.
  Service department is a train wreck. GM never did call back after leaving voice mail, thought my truck was stolen, they couldn't find it, 17 days out of service for an oil change and some diagnostics. Then.......when they gave it back, they had gone to Ford to get authorization to do more work on a 2022 f450 with just 7k miles.....that was 2 months ago.....CRICKETS but no surprise, Ive owned nearly 100 cars and dealt with dealers all over the place, this is at the bottom for service and communications.
• June 2023 by Chris B.
  West Hills Ford has a reputation as the least competent service department in the area. If not from Kitsap County, or new to the area, save yourself the trouble and go to Port Orchard. Those who have had dealings with the service department at West Hills know; they take too long, over-charge and have a difficult time making the repairs. THEY DO NOT CARE. I was quoted ~$2500 to for repairs including front in vibration on my truck that was under warranty. Picking up the truck, all costs inflated at the counter and they slipped in a service package (that I did not ask for) resulting in a $4000 bill. I left a review on their 'Ford, how did we do' follow up email, explaining their poor service. The Service 'Manager', Patrick Simpson called me up and said they wanted to make it right. We scheduled a day for them to come pick up the truck and again attempt the repair. To no surprise, THEY NEVER SHOWED UP. Patrick is great at one thing - not responding to emails. This is has not been my first issue with the service department, but it will be the last; never going back.
• June 2023 by Matthew G.
  I bought two used cars from this dealership in the last 7 or so years since living here. Both salespeople we worked with were outstanding and very accommodating. Chad Bass was my most recent salesperson. He was polite and helpful and friendly. Not pushy, but I think the pushy salesperson archetype in today's world is no longer a thing. With the power car dealerships hold today with shortages and inflation. I still got the impression though that Chad wanted to make sure I got a fair price and was forthcoming as much as he could about the vehicle. I was surprising my kid with a first vehicle and Chad was totally awesome coming and picking me up so I could purchase it without suspicion. All in all, I believe the salespeople at this dealership are their greatest asset. No commissions, etc. He even intimated that they pay him well and he loves his job. That makes for a great sales and test drive experience. Ask for him by name, I totally vouch for him. The finance manager was nice enough, but they're the ones who really make the money for the dealership so expect them to try to pressure things like a warranty and the other extra stuff. Just be a responsible buyer ahead of time and know what your position is on the warranty and gap insurance etc. The first car I bought was for me and so I knew I could afford repairs and the gap in a catastrophe. And when I told him I'm not interested, he backed off his position. This second one was for a teenager so I basically talked myself into paying extra. They still worked with me, got an ok interest rate, and got me financed through my preferred bank. Again, it's all about educating yourself about what you need in your situation and standing firm. Because, to be honest, if you don't know what you're doing, they will most likely take advantage. It's a dealership after all and they will get you if they can. Not an indictment of this dealership, just an honest observation of my experience. That all being said, there's nothing that indicated to me that they won't back off if you just say no to whatever or ask them to fix some numbers. It's all up to how long you are willing to talk. Just picture yourself trying to make a huge investment and the guy with the keys is a close-up magician who can do all kinds of crazy stuff like stealing your watch while you think of your three of diamonds. I take one star off for the truly GRIMY people at dealerships... the pushy, always just-started, contract insurance agents who want to tell you all sorts of nonsense. The heartstring pull attempts at telling you that you aren't covered enough etc. The promise of saving you money if only you just switch to them while you're stuck waiting (which I'm sure is another dealership tactic). Why do these people NEVER work for whatever insurance company you already use? Did you get twenty years with GEICO? Then they are with Progressive. 10 years with Progressive, then they are with Farmers. But I digress. Unless you are a brand new buyer with no insurance already, don't own a house or other cars, and don't have any money saved, I guess listen to their spiel. Otherwise, fold your arms and tell them to kick rocks. Go home and call your own insurance company and argue with them when they try to rip you off. You're spending a lot of money and you need to focus on that instead of some goofball who plays solitaire on their phone all day (who never seem to have more than a couple months in the business) waiting for every new sucker who sits down. Don't feel bad about hurting their feelings. They got that job for a reason and NONE of those reasons are to protect your assets. All in all this dealership is great if you are willing to do the research (which you're doing now by reading this so good job) and take advantage of how helpful they are. I've had worse and more combative experiences in my life. P.s. I did purchase the package that has "free" oil changes for three years. I haven't dealt with the service department
• June 2023 by Bill H.
  New Ford Maverick had zero power. Emergency lights did not even work. Had it towed to this dealer. They said they might get to in in a week or so. Worst customer relations I have ever seen in a car dealer. Totally indifferent to the fact that I am without transportation because this car will not run.
• May 2023 by Cammy B.
  We have been customers of Parr Ford and then West Hills Ford for over twenty years. They have always treated us with respect and kindness. That is important to us. We have purchased three vehicles - the latest Mazda CX50 last Sunday. The entire process of this purchase was very easily managed, the Salesman John Henry was very courteous and knowledgeable and Jake the "finance person" was off the charts knowledgeable and efficient. Dereck the Manager was helpful and very courteous. If we need to buy a car again this is the place we will go - never have we been disappointed. Thank you to all for making what could have been a "chore" in purchasing a new car to an actual fun experience. Could not have asked for more. Gene and Cammy Brown.
• February 2023 by Virginia C.
  I brought my car in this morning for an 8 AM appointment. Colin checked me in. He was very professional and timely. He informed me that my car had a recall and they had the parts in, did I want to add it on this day and I am grateful that he told me. I decided to add it on. He explained the process and stayed in touch with me by text, while I waited for my oil change and repairs to be done. He provided me with a coupon for free coffee and I was pleasantly surprised that their mini cafe provided breakfast sandwiches as well for sale and the ladies working the cafe were delightful and they provided me yummy food. I was relieved to hear that the check on my system showed no other additional work was needed and I was in-and-out in under an hour and a 1/2. I also got a free car wash coupon! I so appreciate all the care that it took for all the stuff from the scheduler to Colin who greeted me and processed me at the beginning and the end as well as the cafe staff and all the other staff who greeted me. It is really nice to see staff who really enjoy their job and where they work and who are so good at it. Thank you!! ​
• February 2023 by Tony Proiette
  Beware of poor business ethics and prepare to feel like you are entering a shark tank. My wife and I spent about 3 hours searching for a new truck. We found the perfect truck, a 2022 F150 Platinum with everything we wanted. Our sales person showed us on his phone this wonderful truck priced at $73,359. The price was right and inline with exactly what we wanted to pay. We took it for a test drive and were thrilled. We decided to buy it immediately after we returned from the test drive. As we waited at the table while the sales person spoke with his sales manager, I looked up the truck online again to look at some of the features again, excited to make the purchase. To my surprise and disappointment, the price of the truck had changed to $76,830. Just like that, 20 minutes after our test drive. The sales man even confirmed that the price changed with the manager and us. The manager came over and said it was not possible and denied the price change and what the three of us (spouse, sales person, and I) just witnessed. As soon as the sales manager said her final price was taking off $800 and we said we want the original listed price, she said no, asked if we had proof (no one took a screenshot), then she got up and walked off. The sales person followed and sent us out the door. We both walked out the door disappointed in Ford and this dealership. We both felt like the nightly trash being placed in the dumpster at the end of the night. This is not the feeling you want when you are prepared to pay over $85,000 after taxes... for a new truck. What a terrible feeling.