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January 2024 by Jaime Linaman
Matthew was great! Made the car buying experience easy and seamless! Thank you, West Hills Honda! Thank you, Scott and Blake as well! I love my new Pilot! ? Beep Beep!
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January 2024 by William Gurry
Greetings,As a customer at West Hills Autoplex, who’s now brought 5 cars now, I had the pleasure of dealing with Jo’el (seen with me in the picture). His greatest qualities were the following: customer care, customer loyalty appreciation, and being flexible towards negotiating price.Customer care: Jo’el responded well to my needs and intentions of purchasing a new CRV. At the point of sale, he took time and went over the details of the vehicle, such as settings and operations.Customer loyalty appreciation: Jo’el and everyone there that night understood and observed that I was a returning customer and went out of their way to find a comfortable price , even if we had to switch selection of CRV and go with a standard CRV Hybrid, which we didn’t because I was a returning customer.Being Flexible on the Price: Jo’el went to his manager a few times to come to an agreement what I was somewhat looking for and comfortable in payments.Overall, it was a great experience.The only thing that I wished that the interest rate was better in these trying times. With my credit score, I can probably refinance the vehicle when the rates go lower.Thanks
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January 2024 by Dean Bentley
What a great experience. Friendly, professional, knowledgeable. I was totally satisfied with the purchase of my Passport. Agreed upon price with reasonable incentives. Fair trade in value. Yes. It's their job to sell cars. But the right attitude can make all the difference.Good job Ronald and West Hills Honda. I am a satisfied customer.Dean
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January 2024 by Stefanie Jafay
We enjoyed buying our 2025 HondaCivic Sport Touring. Kai was great to work with. Thank you!
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January 2024 by David Walter
Six years ago I met Mike Columbus at West Hills Honda and decided if I was ever to buy another Honda I wanted him to be my salesman. And so on December 1st of this year I was back and bought a new 2024 Honda CR-V Hybrid. I love this new car and I appreciate Mike in helping me get the car I wanted…not an easy task in the midst of shortages of new available suv hybrids…Thanks again Mike!
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November 2023 by Tony Goularte
Martin and Shanda were awesome. We felt extremely comfortable dealing with them and they explained everything thoroughly and to our satisfaction. Great experience and would highly recommend them to anyone looking for a Honda. Shanda went above and beyond coming to my house to pick up my trade in and drive it back to West Hills.
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November 2023 by Kyle Mackey
My experience was very relaxing and everyone at west hills Honda was helpful and informative. Kai was awesome as my salesmen and I couldn’t be happier with my 2024 civic sport touring hatch in boost blue
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November 2023 by Hans Eldridge
We had Joel as our salesman and could not have asked for a better experience. Any question we had about our new CR-V, he had the information and was extremely friendly with how he relayed it all. He was never trying to push us into anything we didn't want to see or throughout the negotiation process. He was delightful to work with.
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November 2023 by Monica C.
Joel assited me and my family from start to finish ensuring my kids were entertained with paper planes, popcorn and coloring books. While it started to rain harder. He drove all 3 cars right up next to the building to look, Made sure our experience at West Hills Honda was good. Thank to Joel and the rest of his peers that made our vist worth, leaving with a bigger family car. For our Growing family. Thank you.
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October 2023 by Harry Tatekawa
Paul Q Went out of his way to find the perfect car for my wife and I. He even reached out to other car dealers to find what we were looking for. He always kept us informed and up to date. We’re happy to say we are new car owners! Thanks Paul!!
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October 2023 by Fitness With Joshua
Jacob was very respectful. He was knowledgeable of the vehicle of interest. He was also very patient with us and made the buying process smooth. Thank you so much Jacob for providing such excellent service.
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September 2023 by Claudia Kleinbrook
The salesman, manager, and other staff were very helpful and friendly. Things took a little longer than we'd planned, so Michael even bought us lunch from the snack bar. Very thoughtful. I love my new Honda Fit and highly recommend West Hills Honda!
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September 2023 by Karen l.
I took car in for oil change and they said I needed new brakes I just had new brakes put on 2 weeks before REAlly!!!!!
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August 2023 by Kelli B.
Had to bring in the Service Manager, Ryan, to get any kind of decent service during our visit. Ryan was a pleasure to deal with and finished our service visit in an extremely professional manner. Ryan is the reason for 3 stars instead of 2. Gennifer, our assigned service advisor, claimed to not have received several phone messages; did not follow up on a text message that she sent (but was never received) to get the okay to start on my vehicle nor did she follow up on a phone call that she claims to have made either. And when we showed up to talk to her in person, she threw a horrendously defensive attitude about all of this clearing indicating that she was in no way at fault for the utter lack of communication. Additionally, being laughed at on the phone by Terry, that answers the service phone, was absolutely uncalled for and utterly unprofessional. IF I ever have to take my Honda in for service again, I will request a different advisor and will never work with Gennifer again.
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August 2023 by Kent Little
Recently purchased a 2019 Honda Pilot Elite with just over 30k miles. Our sales associate Shanda met us at the parking lot upon arrival. Note this was a late Saturday afternoon whim and even though we had contacted another associate telephonically she was on the uptake immediately. No one wants to feel "lost" at a dealership and her approach fostered a focused private sale like experience.This attention to detail carried over to the finance department despite the fact that we were unable to find the title to one of our trade in vehicles. The title was found the following Monday. We were allowed to complete purchase same day Saturday. Hats off to the desk staff during this juggling act.NO HASSLE means just that. We were provided extended warranty coverage at dealer employee cost. This package was not the most extensive, however, Blake in finance understood NO the first time which is refreshing.After purchase Shanda went out of her way to pinpoint a few less known but enriching/ time saving vehicle features we may not have immediately discovered. Information overload was never a factor for a balanced approach. At previous dealerships, staff tend to give attention elsewhere after signing, not so hereYes interest rates are high even with stellar credit, money down and trade in. In our experience, honesty up front and accommodating staff (we have three small children who left popcorn everywhere) made the deal a solid personable choice.We will definitely consider West Hills for our next purchase.