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October 2023 by Sebastian N.
TLDR: Don't trust this shop with your car, they are non-responsive and unprofessional. Find a different shop. I had my car serviced back in June and they didn't bother to diagnose the check engine light until after they returned the car to me and I reminded them about it. Then I was told that there were two service bulletins (Mazda faulty parts) on the vehicle that were causing the check engine light, and they didn't have the parts to fix it immediately, but they weren't sure if they were on back order or not but they said they would call me with the status. Several weeks went by and I didn't hear anything from them so I called during business hours and nobody picked up so I left a message which nobody returned. I called again a week later and was able to speak to a service advisor who said that they didn't have the parts and they didn't know why they didn't have the parts, they thought they were back ordered, but they didn't show up as back ordered on the system, so they were going to have to start an investigation. Months have gone by and I haven't heard from them, I've called and left messages, no response. It's now October (4 months later) and I was ready for another oil change, since I still haven't heard from West Hills, I took my car to South Tacoma Mazda, they were professional and fixed my service bulletin (clearing the check engine light) in a single visit. Still no word from West Hills Mazda. I really try to give local businesses the benefit of the doubt before leaving a negative review, but this is unacceptable.
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September 2023 by M V.
Pulled in randomly last week with an out of the ordinary problem -- on vacation with an unfamiliar rental car and couldn't get Apple Car Play to function consistently to put GPS navigation on the in-dash screen. Critical, for what ended up as 2000 miles of driving.Nick Carlson came out, didn't look at us like we were aliens, and took a couple of minutes to get us set up and on our way.Can't speak to his car selling persona, but his "take a second to be a decent human" persona is top-notch. We're very grateful for his help.
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April 2023 by Andrea M
Love my Mazda. Sometimes have a hard time with communication.
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March 2023 by Andrew L.
Really friendly staff here. Made the whole buying experience as enjoyable as a car buying experience can be. Limited new car stock, but they had exactly what I was looking for. Sold me the vehicle under MSRP with no dealer markup. They gave me a reasonable trade in value for my Jeep as well as Costco and disabled veteran discounts of $500 each. Would not hesitate to buy another car from them again.
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November 2022 by Bruce H.
Called and emailed twice about a 2023 blue CX-5 carbon. No response and got hung-up on once then put on hold and subsequently sent to voicemail. Probably because in the online request ( not recommended) I didn't put MY actual credit rating because it's for my wife. I GOT THE SAME CAR from Carvana for a much better deal.
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August 2022 by Alan M.
Came in to think for sure they will be able to help out a sailor who was out to sea to return a part. But got rejected a return. They said only because we have no use and not able to resell it. Wow clearly tells me all about business and forget customer service. I will not be coming back for service and recommend you don't use them either.
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May 2022 by Juvy C.
I have been a regular customer since we both my car from this dealership in 2006. I took care of my car and get it serviced annually for oil change and what not. They always ask me to sell my car to Mazda but I always declined. Then last April 2022 during the inspection, I received a video recording saying that theres a leak on the transmission and that a bolt was sticking out and I need to come back for diagnostic. I was given an estimate then I paid for the deposit. While they were working on my car they said that there was a noise when the engine starts and they recommended that I get it fixed and so I asked for the estimate. I was so worried about it and I told my sister about the repair costs. She said why wont you just trade in your car because the repairs could cost me more than $6,000. I didnt trade it in at Mazda because I was only getting $500 for my Mazda CX-7 2007 with only ****** mileage on it. It was in great condition but they sabotage my car so they can get off money from me and lower trade in value. I had it checked from someone who knows about cars and he told me that I was being riff off. He said to report it to BBB so this people will not try to take advantage of people who doesnt know about cars just like me. I want my money back!
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March 2022 by Samuel H.
I had my CX5 serviced on 3/2/2)22,had the multipoint inspection done. The only issue was the engine air filter. The paperwork Indicated all the requisite fluids and inspections were satisfactory. On my way home I got a warning indicator that my windshield washer fluid was low. I added one half gallon of windshield washer fluid when I got home. I called the Mazda dealer service department and was informed that next time I brought my vehicle in, they owed me some Windshield washer fluid. Windshield washer fluid was satisfactory by the paperwork! Update, I was called by service manager, I will take my car back for the next maintenance, and we will work out the details. The service mechanic was called to the office, and that is all I can expect.
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October 2021 by Michael W.
**update #2:. So we came back and met with Victoria and she is amazing! We are now back to looking at a Mazda with Westhills. The management has been amazing and my temper was based on 1 employee. She definitely needs training
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August 2021 by Laura F.
I bought a used Mazda. The car was an $18,000 car. When everything was said and done and I finally got my car loan in the mail. They charged me $25,000. The guy doing the paper work, I dont remember his name. Kept redoing the paper work and making "mistakes." I had to come back, 2 times to sign paperwork he "forgot" to have me sign, according to him. I thought I was being charged one price and by the time we got it all done, And I had all paperwork had a bunch of BS charges. That guy doing the paperwork and financing is a snake. Be careful buying a car here and make sure, before you leave that the price doesnt change. Id zero stars if I could. This was at the used car lot. They take advantage of you. It's too late for me, but hopefully this helps someone else.
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August 2021 by Randal W.
I purchased my Mazda CX-5 Signature from West Hills Mazda about 21 months ago. Not only has the vehicle exceeded my expectations, but so has the service I have received since then. Everyone there - sales and service - is so professional and service-oriented. I am very happy all around.
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January 2020 by Melinda S.
I bought my car in early December, the sales part was fine. Was told to go to d*** yo get my plates, dmv said the dealership is sending them. My plates were finished processing Jan 2nd they never showed up do I called. Now we are down to the one star section. They claim they called. No record of that. The plates sat there, no one did anything like email, send them, actually call and leave a message. Talked to the manager and it was difficult to listen. It sounded like he was eating a snack. He assumed I would just drop by and pick them up he said. I live about an hour away with good traffic, it's not exactly convenient. I said their process was pathetic and he said I shouldn't use words like that. Zero apology. I'm hoping they are being mailed but who knows. Tried to act like they didn't have my email address, home address or phone number. Tried to make everything my fault. No responsibility for customer care. When I asked to talk to the manager I was told I couldn't because he was in a meeting. I had to remind her I could still get out through and leave a message. He was in his office after all. I'm updating my review. The manager called me back yesterday to see if my plates had arrived. They had not but did arrive in the evening. We talked some more about the customer service. He did apologize for all of the confusion. We had a nice talk and it's all resolved. My situation was apparently brought up in their meeting about this issue. Thank you!
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May 2019 by Jon A.
We had an incredible experience today buying our new CX-5 from TJ. He is the exact opposite of the usual pushy salesman you dread meeting when buying a car. At first we thought " hmm there is no way someone can be this positive, knowledgeable and happy to help us ".. WRONG! He genuinely is incredibly passionate about what he does and turns a dreaded car buying trip into an up beat really positive experience. What's crazy is everyone we came into contact with throughout the process was so friendly, so easy going , ZERO pressure to buy. I plan to tell as many people as I can to go and enjoy this type of car buying service and experience, it will totally change their view of the car buying process.
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May 2019 by Marianne S.
Christoph was super helpful and efficient. I came in a hour early for my oil change in hopes I could get it done early. Christoph took care of my car and checked everything . Gave me a free car wash. Vacuumed the inside. Professional and efficient. I even got a free cappuccino. I highly recommend Christoph and west hills Mazda for servicing your vehicle.
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April 2019 by Jacob Y.
Jessica is an amazing car dealer! No pressure to buy or anything shady like dealers I've seen elsewhere, just someone who genuinely wants you in the best car for you.
