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February 2024 by Chad Luckner
I love visiting the Bartell's in Burien. The pharmacy is 100 times better than places like Fred Meyer. I see a lot of reviews for the pharmacy not taking their calls but I've never experienced that issue. Maybe they saw the older feedback and adjusted their practices but I get an answer each time I've called. And the staff is always friendly.
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January 2024 by Orson Lee
Best Pharmacy is the worst place ever to try and get a hold of. They never want to answer their phone and claim they are overwhelmed with customers yet when I go in there, there’s only two or three people in line I tried to call before I go pick up my meds to make sure there’s something ready for me to pick up but they never want to answer the phones and then the people at the counter seem rude specially Asian male I wish they would get someone straight that place before I had to switch pharmacies
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January 2024 by Natasha R.
Pharmacy was unprofessional during prescription drop off 1/16 and miscounted my prescription pills upon pickup... Absolutely Unacceptable! Aside from the pharmacy- The front clerk for the store was kind and walked me to find an item I couldn't find and was very attentive. Would love to give a higher rating if the pharmacy could pick up their own slack!
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December 2023 by Peter Built
Very helpful, polite friendly staff, a well stocked store, bright, cheerful, has always been a great stop between the Burien Transit Center and errands, best of all it's not closing but I guess it's up to Rite Aid for now, enjoy your time and shopping ?
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December 2023 by Vanessa W.
The pharmacy staff is very rude and disrespectful in all aspects. But then the main register was really nice and informative! Because of how nice and professional the store cashier was her, I will give 5 stars to the cashier and zero stars to the pharmacy staff and workers.
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November 2023 by J L
They are so slow. They don’t answer the phone and prescriptions that are supposed to be ready aren’t ready even after a few days. I miss the Rite Aid, they were very good.
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November 2023 by Martha M.
Great service! Always excellent selection of products! I absolutely love this store! Couldn't imagine going anywhere else for my prescriptions
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November 2023 by Cassie D.
The worst pharmacy I have ever been to. The rudest, cruelest pharmacists ever. They NEVER have my meds ready on time & when I do come to pick them up, they somehow aren't ready yet again. Then to get attitude from the pharmacist, "it's not my fault your insurance will only cover 30 days worth." Excuse me? Try calling them? Nope. I tried 6 times a day for 3 days to get in touch & no response. Do better.
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November 2023 by Woody G.
They don't answer their phone. Their voicemail is full so providers like myself can't leave messages or return calls they have requested. They obviously are not checking VM. This is falling far short of meeting their client's/ customer's needs. small wonder their new parent organization (Rite Aid) has filed chapter 11.
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November 2023 by Lisa Pruitt
Pharmacy here is terrible, don't bother, I was told 10 minutes so I waited and I ended up waiting a hour and had to leave. They couldn't even find me in the system at first so I had to keep calling and coming back. They were super rude in this process.
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October 2023 by Tea Mac
Cindy working the night shift (around 8pm 10/3) at the burien transit center location was so rude, mean and belittling to me tonight for asking to break change.I went in to buy a candy bar to get change for the bus. I told Cindy ahead of time that this was my plan and she laughed and said ok. I then asked if making a purchase was even necessary to get the change. From here Cindy’s treatment of me was extremely cold and short.Cindy rolled her eyes and huffed at me that they weren’t supposed to do that but she would anyways. I thanked her and told her if I needed to go through with the purchase though it was no problem at all. Just wanted to ask if it was possible.Cindy huffed again and ignored me. She was becoming more flustered because she was having a hard time figuring out how to work her POS. I told her again that it was no worries to just do the original transaction and go because my bus was coming soon anyways. Cindy completely ignored me and continued huffing under her breath about how this was “Really not cool of me to do.”Cindy ended up calling the manager over to do a return and just gave me back the original $5 I had started with. She loudly made a scene about how I had been being difficult and that I was just trying to scam them. I asked if I had done something wrong and Cindy loudly said again that she had “given me my change already” and that she thought “I was in SUCH a rush to go so why was I still there.”I explained that by this time I had already missed the bus and still did not have the change to even pay for it since I was just given my original bill…. I was completely humiliated infront of other customers waiting behind me in line and at this point was almost in tears from the anxiety/embarrassment of the situation.I asked the manager if I could tell her what happened to make a complaint. Cindy proceeded to bombard our conversation and talk over me the whole time even when I asked her to stop and give us space. She was acting like I was a criminal for wanting change for the bus…I get that certain things are not allowed per company policy. I have no problem adhering to those guidelines. It is completely unfair, however, to treat customers/patrons this way when they ask clarifying questions about a place they do not work for. This all could have been avoided with a simple “no we can’t do that”.I wonder had I not been a young, brown person dressed in all black with a hoodie over my head would Cindy have treated me with more respect and kindness vs some “hoodlum” trying to cause ruckus.The only reason this is getting two stars is because the night manager (who’s name I completely forgot to ask for) was very compassionate and accommodating towards me during the whole situation.
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September 2023 by Zak Knutson
I recommend using a different pharmacy.Today I was skipped over in line twice. The lady working the register at the pharmacy knew I was there, and acknowledged it verbally.The first person who got skipped ahead of me I gave some understanding to as it seemed he'd already checked in and was just returning to get his meds, that I was fine with, that's reasonable.The second person was a very nice older lady who made it clear she had only just got there and when she was called up ahead of me, she tried to indicate that I was next, not herself. The pharmacist at the register ignored her statement completely.Further more, they had called indicating all 3 of my needed prescriptions were ready for pickup, but upon arrival, only 2 were ready and available. No word on the 3rd.This has been an unfortunate pattern that does not seem to be improving, and after today's new level of unprofessionalism, I'm no longer feeling sympathetic or generous about them "doing their best".
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September 2023 by A. Lucero
They never have your prescription ready, even if you wait a day to pick it up after the doctor sends it in or you renew it through their automated phone system. I've now started to call first to speak to an employee and verify that it's ready before driving over, but every time I get to the front of the line, it's always the same thing: "oh, it looks like it's not ready. It'll be another 20 minutes." They literally don't start working on it until you get there. Go anywhere else, and especially don't go during busy times when there's a long line. You'll spend a half hour in line plus another half hour waiting for it to be made, making it a 1 hour of your life that you won't get back. As I'm sitting here waiting for my prescription again, I've already heard them tell several other people that it'll be another 20 minutes...
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September 2023 by Willie P.
Bartell is a great drugstore. The staff is always courteous. I would highly recommend this place to friends and family.
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August 2023 by Terra Graham
Don't use the pharmacy here. They will tell you they didn't have any prescriptions in the system for you when you try to pick them up, then after trying multiple times they tell you that you didn't pick them up within twelve days, when we tried to multiple times. The Asian pharmacist will start yelling at you even if you have been calm and polite. The wait is always extremely long, I was the first person in line, no one was in drive thru when I came in and they ignored the counter people and helped the drive thru cars. It was a 30 minute wait to be helped with no one in front of me! Don't yell at me because you have incompetent staff, especially if I'm not raising my voice or using attitude over you guys constantly messing up my disabled mother's prescriptions
