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July 2023 by MICHELE W
Although the staff was friendly enough, I don't know why the store charges the customer for making payments...
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June 2023 by Jason Jones
This rating is more for for Cricket Wireless the company and not so much for this shop; however, they are unreachable, so I am forced to leave my rating here. The workers at the store were not very interested in solving the problem. They told me to call Cricket Wireless back. So the story begins: My phone was marked as lost or stolen. I found the phone without a SIM Card. I tried to activate a new SIM card and they said the card was bad. I purchased a new sim card on their website. It arrived. You still said it was bad and that I had to go to the Cricket Store. The store said that only the people on the phone can help. I called in and they said that they would put in an order to a supervisor. For the next 30 days, I called CricketWireless and spoke with 40 or 50 agents. About 25% of them just hung up the phone when I explained the issue. In the end, the issue was on their end. After not having service for 30 days, they offered me a $5 refund and then a $10 refund when I told them where to put the refund. The customer support team did have a few polite sounding people; however, for the most part, I was yelled at and simply disconnected.
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April 2023 by illuzionz Hobson
Bad costumer service why you ask me if my phones on lock when u asked me 4 times I said yes won’t be coming back
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November 2022 by Lynette Malo
if I could leave and no stars, I would every time I go to that store, there's a hand road sign in the door, saying out for lunch and it will be up for hours. No one is ever there!!!
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November 2022 by J. Rodriguez
Nancy was great and super fast despite being the only person in the store with a line of customers. She acknowledged everyone upon arrival, assisted us as quickly as she could, and maintained professionalism, and most of all, kindness while handling the our needs.I recommend this store for her professionalism and care for quality customer service.
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November 2022 by Linda Diggins
Great phone; Great price (Senior Discount) Great Service. Thank you ; Thank You ; & Thank You Again! Keep up the good work.
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August 2022 by Lori Schafer
The Lady that help me was very friendly and helpful
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June 2022 by Maria Ferreira
I've been to this store, the service was terrible. An employee only at Watch São. No interest in paying attention. Note Zero.
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March 2022 by Joshuah Miles
I was able to get my problem resolved with my billing and they were quite friendly and took care of my issues
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February 2022 by Kim Young
The service was great but this morning when we woke up we realized we had no service on our phones they have been shut off because it said lack of payment which we always have our payment taken out automatic so we had to pay an additional $30 to have it turned back on I wish I would get back to us so we can adjust this
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November 2021 by Jose
I had a great experience at this location to be specific it was with a young lady who is new to that location if I remember correctly her name is Lourdes. For starters I was being very rude because I was having a bad day which I later apologized for. I usually don't have bad days, but this young lady is a beautiful reminder to not "Sweat the little stuff". Her happy willing to help attitude shines, Her customer service and the way she paid attention from the moment I walked into the door she greeted me with a smile which really made me forget about the day that I was having.... so I bought a phone. It's amazing how one person can help remind you of the bigger picture in life. Overall she's a wonderful addition to this location congratulations to the man that hired her this experience was unique for me. THANK YOU VERY MUCH
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October 2021 by Julie Hatcher
Great service, knowledgeable and helpful staff.
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September 2021 by Mike Majewski
Was at the store 20 minutes before closing and there was a line of people, we all patiently waited, once the clock hit 7 the 1 person working she announced that the doors where about to locked & unless we were paying a phone bill that she wouldn't be able to help. Maybe I'm harsh here but I think the person working could have easily took a moment 20 minutes before closing and mentioned that once closing time came, we weren't going to be helped, saving me 20 minutes of waiting for nothing. I even thought to myself since she hadn't said anything before 7 that the folks waiting would be helped to learn different once that clock reached closing time.
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September 2021 by Marcus Gerber
I went in and waited for over an hour because a phone I got less than a week ago stopped working I just wanted to switch it for the same phone the lady wanted me to pay a 25 dollar restocking fee for a phone that wasn't even going to go back on the shelf even though it was within the 7 days finally she called her manager and he said just to do an exchange but she didn't even know how to do that so now I have to go back at 3 who leaves a store in charge to someone that can't even do an exchange
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July 2021 by Ashley kelly
I really wish I remembered her name but she was the sweetest person ever! They didn't have the phone I wanted but she ended up helping me pick out a phone and I absolutely love it!
