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December 2023 by janel simpson
Need new employees: bad at customer service, worse at their actual job. Employees can use a refresher on basic customer service skills and new computer and insurance training.
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June 2023 by Lou Nguyen
Very good
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February 2023 by Google user
6 of my last 7 visits to this pharmacy have resulted in me walking away without the medication I needed. These visits include: - Prescriptions filled that we're no longer taking - Prescriptions filled of the wrong type or dosage - Prescriptions not ready after receiving a text message that they were ready - Prescriptions not ready 4 days after submitted by our doctor - Prescriptions not ready until the next day that were supposed to be ready in \\\"30 minutes\\\" This place is truly awful.
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February 2023 by Jerrad Neff
6 of my last 7 visits to this pharmacy have resulted in me walking away without the medication I needed. These visits include: - Prescriptions filled that we're no longer taking - Prescriptions filled of the wrong type or dosage - Prescriptions not ready after receiving a text message that they were ready - Prescriptions not ready 4 days after submitted by our doctor - Prescriptions not ready until the next day that were supposed to be ready in \\\"30 minutes\\\" This place is truly awful.
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December 2022 by CM Veal
Seriously, this pharmacy absolutely refuses to answer the phone.
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October 2022 by Will Spruill
Horribly inefficient and never have prescriptions ready when told. I have had multiple occasions where I've had to come back, even after telling me my prescription is ready. I would absolutely go elsewhere as I have. This retail chain is garbage.
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October 2022 by Chris Veal
Seriously, this pharmacy absolutely refuses to answer the phone.
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June 2022 by Kurt Staley
I never post a review but had to…. First my doctor can’t get ahold of this pharmacy so calls me to say that he had to leave a message since no one would pick up the phone. So I proceed to call, with no one answering. On trail 5 I talk to someone who sounds irritated that I’m on the phone. I explain the situation, to which they reply I need to check the messages hold for a moment. After 30min on hold I finally hang up. So then I try calling back to no answer. So I drive in person to pick it up. I get to the drive through window and the girl has an attitude and says she doesn’t see anything for me and the pharmacist is busy and would have to check the messages later. That’s multiple hours wasted, still don’t have my meds, and all the while being treated with attitude. I will never use this pharmacy again.
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January 2022 by Jeff D.
Horrible service and attitude in the pharmacy. Had a family member in HMC up the hill for out-patient surgery today. Doc suggested to call to ensure the post-op prescription would be ready about the time of discharge. Called and was told should only be about 1hr. Arrived about 2.5hr later to be told it wasn't ready. Pharmacist at the register after I told him this was a post-op order and the patient was discharged so needed the meds tonight. In so many words said well that what I told those 2 other people I just sent away."I asked when it would be ready and told me you'll get a call. I went back 20min later after I was told they called. Only to get the rude pharmacist now in the back to tell the clerk at the register to only give me the 1 prescription. I will never give this place any more of my business!
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December 2021 by Victoria A.
This pharmacy they told me is the busiest in the nation for prescriptions. They desperately need two pharmacists on staff during the day to fill them all and some one to answer pharmacy phone in a timely manner. They are understaffed and overworked for the volume of business.
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December 2021 by Ross B.
We made the appointment for my husband to get his COVID booster shot at this CVS Pharmacy before I had read all the negative reviews. Since we had never been to this CVS before, we almost cancelled his appointment after reading the reviews, but it had been so difficult to schedule and this was the only pharmacy anywhere near us that had appointments available until mid-January. So, it was with some trepidation that we arrived for his appointment today. Scheduling online had been fairly easy and we checked in by instant message on the phone when we got there. Checked in in person with a friendly attendant and at the exact time for his appointment, the nurse who was administering the shots called his name. She was very very friendly and efficient and after a couple minutes it was all done. We waited the prescribed fifteen minutes before leaving and I picked up a couple items on the way out. In spite of what another reviewer had stated, the store was very clean and has self-checkout machines, but I went directly to the cashier who was friendly and I made my purchases with no problem. So, it was a very positive experience overall. We'll be back to this pharmacy for sure.
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November 2021 by Wa user lm
Never a prescription on time. Even if your script is set up in their system they can't get it filled unless you call and harass them for it....then maybe the next day. Unfortunately they are close to my house.
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October 2021 by Kara S.
This pharmacy does NOT keep their drive through open. If you are elderly, sick, disabled, cannot walk and stand in a line....don't use this pharmacy. Today four cars lined up behind a car at the window. The window was closed but an elderly disabled woman struggled to get someone to talk to her. She had her door partly open and feet out of the car with her oversized cane, trying to get attention. These are the people the pharmacy is short-changing and placing a hardship upon. The three cars behind her didn't know the window had been closed. She left after being ignored and didn't go inside to get what she needed. She probably was too frail. Meanwhile there were about SIX people working behind the pharmacy counter yet they were too busy in their own assessment to serve their customer at the window. Like they are supposed to. Sometimes they say the window is closed because they are understaffed. Sometimes they say it is that their register broke down. The latter is unlikely because they have been doing this for the last 6 months at least. They literally closed the window in my face one night as I got to the window for my turn after 20 minutes waiting. As a result I had to go in and wait another 40 minutes in line, and I had just left the hospital after surgery and was very frail to be out walking and standing. Same thing happened a few days later. I've also had to go inside to intervene in person to get a transfer done because they don't answer when the other pharmacies call either, for transferring a prescription out. Just put a sign up permanently closed and stop misleading patients and putting them at risk to stand in crowded lines. It is arrogant and rude. I am taking my prescriptions to Rite Aid or Bartells. Better service & less risk to my health.
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October 2021 by Mark B.
Let me start off by saying I am a Simple Dose user. The bulk of my meds arrive without an issue from the main pharmacy in California. However, when needed for injectables (such as Ozempic and Test) and some specific medications (I.e. my Phentermine) I need to use the local Burien CVS. This place has multiple issues. First and foremost is the fact that when I order a refill on line it will show as "In Process" indefinitely. I went in this morning and was told my prescription was not ready but will be available later today. Now mind you it has been listed on the CVS app as "In Process" for 4 days. No issues, just in limbo. The male tech I spoke with this morning was very dismissive: "Sir, I said it would be ready this afternoon, come back then if you want it". Not good customer service. I go back in today and ask when I pick up the prescription what do I need to do so I don't have to make two trips for one prescription. The young lady behind the counter said: "Sir, I'm sorry but for now the best thing to do is to come in and ask for the prescription and then come back later in the day to pick it up. We are so behind with all our medications that we rarely answer the phone so coming back in would be best" I said "To clarify, when I have a prescription that says In Process I need to make two trips here, one to ask for it and then another to come back, 2 trips for one script". She replied "Yes Sir, that is correct". What the heck. Two trips for one prescription. That is unheard of. Ever since the original Pharmacist, Kevin, left this place has REALLY gone down hill. I am going to be moving my non Simple Dose meds away from here. My husband has the same issue, ongoing and has to go without some crucial meds due to this pharmacy not being on top of his refills and then letting him run out before they do anything about it. I am a retired ARNP. I understand there are issues from time to time. HOWEVER, this is bordering on the ridiculous. If you want accurate on-time refills this is NOT the place for you. Take your prescriptions elsewhere. In their own words " we are way behind and not catching up". Corporate CVS should be ashamed that this Pharmacy has gotten so bad. The rest of the store is great but the Pharmacy is a shambles. I'm moving my scripts, other than my Simple Dose meds, to another local pharmacy post haste.
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October 2021 by Louise A.
BEWARE this is a horrific pharmacy. Extremely long waits (both in-person and drive-thru), incompetent staff, and Richard (a very scripted, robotic Pharmacist) refused to fill a prescription that I had previously filled at another CVS location without incident due to alleged "safety" and "off label" issues. Pharmacists should not practice medicine. This pharmacist operated outside his scope of practice and questioned an incredibly competent medical professional due to current politics and corporate bureaucracy. This pharmacist was not protecting me, but some larger agenda and failed to serve a patient in need as a result. Shameful.
