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March 2024 by Angie B.
I've been a Discount Tire customer for a long time. They're usually GREAT! But this Burien location is the worst! Customer service is very poor. A 40 minute wait in the line for air check, ignored by the staff, dismissed by the manager. Really very disappointing service.
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March 2024 by Georgia W.
I had an excellent experience when I went in to get some new tires. I did not have an appointment but I called ahead at 3:30pm and the person said they didn't have appointments left but if I came in as a walk in they would be able to take me today. The rep who checked me in, Chris, was very professional and looked at my tires was able to help me get the right ones, and I was able to get all 3 tires within my budget when I was only planning for 2. They were honest and did not try to upsell me on extra services and they stayed after close to finish my vehicle. I was very impressed and will definitely go there for future services.
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February 2024 by Karina Fernandez
Went in for the first time cause I heard patching a tire is free and the gentleman that help me was so nice and professional, his name is TY . He was able to get my car in quickly .
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February 2024 by Pavle Ivanovic
Out of round tires excessive vibration at highway speed be careful when shopping here
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February 2024 by Roman Kondratev
I had the pleasure of dealing with Chris recently, and I must say, his assistance was nothing short of outstanding. When I encountered a problem with my broken wheel, Chris stepped in and swiftly resolved the issue, demonstrating his remarkable efficiency and professionalism.Chris's client-centric approach was evident throughout our interaction. He listened attentively to my concerns and acted promptly to address them, ensuring that my needs were met with the utmost care and attention. His dedication to customer satisfaction was truly commendable and made a significant difference in my overall experience.Moreover, Chris's politeness and courteous demeanor were truly refreshing. Despite the urgency of the situation, he remained calm, polite, and composed, which helped alleviate any stress or frustration I was feeling. His exceptional manners and professionalism left a lasting impression and reinforced my confidence in his abilities.Chris's excellent communication skills further enhanced the experience. He kept me informed every step of the way, providing clear and concise updates and ensuring that I understood the process fully. His ability to communicate effectively and efficiently contributed to a seamless resolution of the issue at hand.In addition to his professional skills, Chris's positive attitude and friendly disposition were a pleasure to encounter. He approached the situation with optimism and a willingness to help, which made the entire process much more pleasant.Overall, Chris's swift resolution of my wheel problem, coupled with his client-oriented approach, politeness, excellent communication skills, and positive attitude, truly set him apart. I am grateful for his assistance and would not hesitate to recommend him to anyone in need of exceptional service. Chris is undoubtedly an asset to your team, and I am thankful for the opportunity to have worked with him.
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February 2024 by Scott Braun
Good service, good prices. Generally pretty busy. Arrive early for walk-in service.
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February 2024 by Miles N
No tires on display
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February 2024 by Manolo Y. Flores
Very efficient workers they have here. Doing their Very best even on cold freezing nights
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February 2024 by Johan
Been here many times, service is always excellent
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January 2024 by Amberley D
For being one of my least favorite adulting things to pay for, this set of four tires and installation ended up being a lovely experience. The staff is so courteous and professional, got great help with selecting the tires. Definitely recommend an appointment as it was sooo busy.
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January 2024 by Chris Cornuelle
Good shop, but be sure to get an appointment, as they seem continually busy.
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January 2024 by Martine Wagoner
Professional service. Had a nail in my tire and they evaluated the condition of the tire and gave me as advice as to next steps. Buying tires from Discount with a warranty for the tires ensures that problem ms are dealt with with low cost to customers.
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January 2024 by Omniversal Abundance Vortex
Thanks to Ty, Tevin, Kevin, Jaden I got a new tire and they brought redemption to the entire team by making things right this time around. Integrity and humanity right here. Gratitude
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January 2024 by Sandra S
I always get good service at the Burien, WA location, always, but this time, they gave me a freebie! First of all they let me know that Ford puts plastic lug nuts on some of their wheels & that after a bit of time they expand & can make it really almost impossible to remove your wheels, for example if you have an emergency on the side of the road & you have to have a tire removed then you might not be able to get it off, which would cause further expense & delay in your life. So they let me know that this is a problem & that mine were indeed expanding & this is a known issue with Ford. Then because there was a mix-up in communication between some of the staff, they replaced all my lug nuts on all 4 of my tires, a $50 value, for free!! Who does that in this day & age?? These guys do, of course only in rare circumstances, cuz they can't give away the store, so to speak, but what a great Christmas present!!!!!! I'm so grateful!I recommend these guys highly enough!!! Thank you Burien Location & Merry Christmas!
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January 2024 by Jana Rockwood
I called & made an appointment for new tires I arrived stood in line to check in & it took 40 min in line than I had to wait again which to 2 hrs they need to have 2 lines one for appointments only whats the point for appointments??