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December 2023 by Che Clark
Not sure why they completed a vehicle inspection and not the oil change requested. This is the 6th time I've been told they will call me for an appointment. They never take your contact information, so how do you get called for your appointment?
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December 2023 by Blake Gibbons
My son’s and my cars are serviced at Emily’s Garage. The friendly customer-oriented staff and mechanics consistently provide honest, accurate diagnostics and quotes. Whether your vehicle is fuel injected or a classic carbureted car, Emily’s is the Go-To place for excellence.
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December 2023 by Marlon David
In and out very efficient ride share inspection
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December 2023 by Suri S.
Best place to go service is very good they listen vey careful what problem you have on the car
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December 2023 by Adrian B.
I love that this is female owned. Grabs me right away, lol.Got my car fixed pretty quick. Wasn't a complicated job but they did okay. I also figured while i was here might as well get an oil change so knocked that out too. One stop shopping.The people here were really nice. Lot of people here though, so make an appointment if you can, you'll get in and out a lot quicker.
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October 2023 by Nina Johnston
Great experience here! I first had an oil change and suspension check due to abnormal noises. They diagnosed and walked me through a detailed price sheet and pictures of what was wrong/what needed to be replaced. I loved the transparency. I’ve dealt with other shops trying to push unnecessary work. Emily’s is not like that, at all. They were also very accommodating when I was concerned about a high pitch noise after the repairs. They told me to come in the next day and that they would take a look. Which they did very quickly (and they were super busy). Turned out it was just a small adjustment that Emily herself sat down and explained to me. Which I really appreciated! I also love the waiting area. Super clean and open with lots of seating. I was able to get work done while I waited for the oil change. Highly recommend taking your car here!Services: Steering & suspension repair
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September 2023 by Mona S.
Wonderful to find a woman owned garage - great customer service, pricing and service as expected. I will return!
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August 2023 by Deja M.
I would not recommend this place to anyone. I have a 2018 Honda and they strong armed me into a premium prices. $100 for an oil change. This is not my first time getting an oil change and I've never had issues getting a synthetic blend. Even when I went to a Honda dealership. But here they claim they can only do what's "recommended"- correct me if I'm wrong but isn't another word for recommendation, a suggestion? So if they warn me of the risks and I'm willing to take full liability for getting synthetic blend why not allow me to get that service? Instead of telling me I can leave? How in the world is that customer service? And my only option is to bring my own oil if I wanted synthetic blend. I would've left and went somewhere else if I wasn't so low on my oil, I could hear the grinding in my gears. Which also means I couldn't wait another two weeks for an oil change to bring my own oil- why not communicate that contingency with you customers from the jump so they're not surprised. To sum it up: bad business practice and horrible customer service, never coming back. And will warn anyone needing an oil change or any maintenance on their car NOT to come here. Which is a shame too, I thought it was inspiring to brand yourself as a women owned Mechanic shop, very disappointing.
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August 2023 by Aiman Ramadan
Great service, quick, and super professional friendly people.
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July 2023 by Dmytro Ieskin
Always fast and friendly:)
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July 2023 by Robert Kangas
Great prices, nice waiting room, and super friendly staff.
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July 2023 by Simranjit Dhaliwal
Honest and local service for all cars in Burien. They charge a fair price for all services.
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July 2023 by David McDonough
rachelle is so helpful, thank you so much for your help
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July 2023 by Shekhar R.
Went in for an oil change. Since it was a business van, they told me in advance how long it would take. This helped me plan my day accordingly. I asked for additional services to check brakes and the diagnosis came back very honestly that brakes were fine for another x 1000 miles. The oil change and the inspection was very reasonable compared to similar services at Jiffy Lube or Valvoline. The waiting area is very clean and was happy to just work from there when the service was being completed. Would go back again for additional services.
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July 2023 by Chandler Sean Spears
This is really disappointing. My sister went in to have the rear gate latch on her jeep fixed, she was so excited to take her car to a women owned company. They called to let us know that the gate latch was working and the car was ready to be picked up, when she picked up the car we noticed the gate didn’t work before we drove away, they tried to pry it open and when they couldn’t, handed her the keys and said “you’re not under warranty because you provided the part” and claimed the part was defective… we wondered why they didn’t just come clean if the part was defective and not lie to us that it was working. Later we tried to call again to fix the situation, and the person on the phone of the Burien location laughed at my sister very loudly and claimed the part was fine, but the car has body damage, but nobody told us? We asked to speak to a higher up, and when they refused we mentioned the negative reviews recently about similar issues. The person on the phone dramatically said she won’t be threatened and hung up, I’m really shocked at how this business treats it’s customers and their vehicles, it’s especially so disappointing because my sister was so excited about taking her car to a place that felt safe for women.