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January 2024 by Dawna Cunningham
It was closed when it said it was supposed to be open. Had to go to the Tukwila store.
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December 2023 by Cory DiFulgo
Bought a game, they said they didn't have it after I already purchased it, and their refund wasn't working. Asked if I could get something of equal or lesser value and they said I'd have to just wait another hour for the manager or come back with the empty case and hope the refund system was working again. DON'T SPEND YOUR MONEY HERE.
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December 2023 by Miguel Napoles
Excellent customer service ? and a wide variety of products and video games
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November 2023 by Steven Stump
I thought it sucked. A lot of things could be better ... Like price on used items.
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September 2023 by JayPeG Official
Generally helpful people in here, but a couple of the guys just give you one word responses when you ask them about stuff and don’t try to help you any further than that though. Not the same people they would hire back in the day who seemed more passionate about what they’re doing. Asked an older gentleman in the store about a current Pokémon promotion, and he just shook his head no and buried himself back into the tablet, rather than staying available to me to ask if they had already sold out or not.
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July 2023 by Dan Olson
Don’t even bother. No customer service, their systems are garbage, and they refuse to help if you have any kind of issue. I’ll go ANYWHERE else for these types of items in the future.
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June 2023 by An Action
Heads up! Took a Nintendo switch for trade-in. The employee noticed I had left an SD card in, but he didn’t mention it. He stole it.
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May 2023 by Tammy Long
The staff is friendly and very helpful
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April 2023 by Aya Masilela
Had a short visit and spoke with Lucas and another fellow whose name tag I didn't see. They were both super friendly, and Lucas had a lot of knowledge about the available products. This is the best brick and mortar retail customer service I've received in years. Glad places like this still exist. Thanks!
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April 2023 by Ben Hamilton
Refused to return a brand new game with receipt because it came from a different GameStop 45 minutes away meaning I had to drive 45 minutes out of my way cause the manager at burien game stop cannot do his job
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February 2023 by Trevor Gage
The store employees are helpful and courteous. The area and parking lot are very sketchy though so be aware when coming and going.
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January 2023 by Jennifer Chilson
Burien employs staff with lots of knowledge...store kept clean and organized.
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December 2022 by Christopher Tucker
One of the more smaller locations. Still able to find most of what you're looking for. Customer service is usually pretty friendly employed
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December 2022 by Maria P.
do not come here they have one of the worst customer service they will literally try to sell you a scratched disc game never coming here again the guys don't even know half of what there doing ! manager check please! really needed
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December 2022 by Jose E.
Worst service I ever gotten at game stop try selling me a dirty disc and gave me 3 dollars for a brand new gta game bs!
