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November 2023 by sen
I went to buy a car I wanted to buy today.The guy in charge was weird.I asked for a quote and he wouldn't give it to me.It is a rude store. I don't want to go there again.
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November 2023 by marcella pazzaglini
we had a great experience with this location. Lines were long but not Hertz fault.
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September 2023 by Joanna Chan
THIS LOCATION IS TERRIBLE! NEVER GO HERE FOR A RENTAL! THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! We made a reservation for a car rental and they have no car available. The Asian man working behind the counter then told us that he has a sedan for us… which we waited another 30 minutes only for him to help a person behind us with a car even though we were there first. We waited for an hour only for him to tell us that there’s no car for us. He was very rude and did not even help us to find other options. If there was an option to give them 0 stars, I would!
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August 2023 by Regina D.
I went in on a Saturday to view a car. I found one I loved and started the process to purchase it. They informed me it would take some time to process the information and confirmed I could send any remaining documentation needed on the following Monday. I had not heard back on the second half of the process by Wednesday so I gave them a call to see where we were at. That was when I was told they had only held the car for 24hours, something I was not informed of, and they had actually sold it to someone else already.To sum up, I had to wait for them to process everything and while waiting they sold the car to someone else instead.After all that I've decided to just go elsewhere for a car.
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July 2023 by Kaitlin P.
After looking online for a hood used car, I took a trip to Burien to check out 4 of the cross over SUV's they had on their lot. The car are all freshly cleaned and detailed and twice safety checked. If you're hesitant about buying a rental car, you don't need to be. They will print you out the CarFax for any car you're interested in. The sale person was really nice (and helpful) and wasn't pushy. My husband and I looked at 5 cars and test drove one. At no point did we feel rushed or pressured. The woman in the finance office is a delight. Helpful, kind, patient. The only reason e didn't purchase was because we decided to buy a new car instead. However, if we hadn't I would have absolutely bought from them, and would again in the future. Photo of the car we test drive so you can see the condition.
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July 2023 by Cary J.
The so-called managers there are not real managers in the real work force they don't no the warranty info are how it works just go to a real dealer that knows the real truth about cars and trucks. These managers and people do not know their jobs real scarry. It's a big investment there is so many dealers out their that do it right and can offer you all the same lending and you don't need to talk to kids.
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June 2023 by Andrigo M Rocha
Fastest and most straight forward car purchase transaction I ever had in my life. Car was a over due for some basic maintenance, however management had no problem bringing it up to date. Great value.
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June 2023 by Andrigo Mensor
Fastest and most straight forward car purchase transaction I ever had in my life. Car was a over due for some basic maintenance, however management had no problem bringing it up to date. Great value.
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June 2023 by Samantha Bills-Morgan
Maja was personable and great. I thought my car buying experience was great up until the license plates. My license plates were not filed until the Thursday before my temp plates were expired (they expired on Monday) on a holiday weekend. I called multiple times and they told me they would priority ship them to me. I then called to ask for updates multiple times and I got nothing but a voicemail and no call back. 10 days after my temp plates expired I called them AGAIN. They TEXTED me, I had to come pick them up (but how am I supposed to drive 2 hrs with almost 2 week expired plates). I haven’t once talked to “the lady who handles this”, as everything I was told was through a messenger on the phone. Carlos being that messenger was very patient with me and listened to my complaints though I understand he is not responsible. Thank you Carlos and Maja. And whoever deals with the license plates, needs to get their stuff organized and do their job.
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June 2023 by Mel
Don't rent from here - they overbook cars, only give them to "platinum" members and then don't even give you your refund until you call customer service. Avoid at all costs.
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June 2023 by Stockton E.
I had a rental car reserved for my honeymoon with my wife several weeks in advance. When we arrived at Hertz I was informed that due to overbooking they would not provide me with a car. I never received any notification in advance of this issue. Extremely unprofessional by Hertz and I will never book with the pathetic company again.
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May 2023 by Clayton Loges
Quick to greet, helpful people, and good selection of Suburbans.
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April 2023 by warlock
Avoid at all costs ! This is not at the airport but if you reserve at SeaTac your car will be here. However they only have 1 employee and they take an hour lunch break so if you show up while he's at lunch, like we did, you will be waiting for an hour. And if you also tried to pick up at the airport, you will have waited for a shuttle ride before discovering your in the wrong place, then you'll have to pay to uber to this location.Worst car rental experience we've ever had.
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January 2023 by Kennedy Anukam
Maja in sales was the best salesperson I’ve ever worked with. Went above and beyond to help me find just the right car for my needs. Very personable and helpful.
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December 2022 by Rachelle Dabling
We reserved a particular size vehicle knowing we were going to be in the mountains and needed a vehicle to handle snow. When we arrived they of course didnt have ours, but a smaller one. We had to purchase chains because chains are required on the pass on smaller vehicles. Upon bringing the car back we were told we were getting charged for a smoke smell. We dont even smoke. We argued and the manager decided to charge us the cleaning fee because we didnt vacuum out the car... its been a long time since I rented from Hertz, and now I remember why. Wont happen again.
