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October 2022 by Robert Forbes
Called for quote to replace transmission and he was so Rude. I had a transmisssion that wanted to change out and he answered we don’t intall customers transmission and he hung up on me
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July 2022 by John Hereth
Very professional business.
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August 2021 by David M.
This fellow Otto who owns this place is not trustworthy. He told me i needed a new alternator on my truck, which was false according to two second opinions. He also let me change my newer vehicle with regular oil instead of synthetic, and my regular mechanic says he should've known that it is not recommended for my vehicle. Do not take your vehicle here if you want an honest and thorough assessment
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April 2021 by Felix Sanchez
(Translated by Google) They are very friendly and helpfulI recommend that you go and that way you will agree with me(Original)Son muy amigables y servicialesLes recomiendo que vayan y así me darán la razón
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March 2021 by Charlotte V.
Cant speak to their automotive services, but highly suggest you don't rent a uhaul from them. Tried to rent one on a weekend, but they are closed on weekends so this was a "self pickup". This wasn't communicated in their reservation confirmation, and no code was given for the lock box to get the keys to the truck. Sign on the door recommended that we call Uhaul, so we did and found out they didn't even have a truck for us. Unprofessional and no communication was given.
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March 2021 by Guillermo Gonzalez
(Translated by Google) Good service.(Original)Buen servicio.
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January 2021 by Osama A.
This is my 3rd time coming to this shop.. Otto is such a genuine dude as well as his wife. They are kind, sweet and helpful. The service is great and I highly recommend this shop.
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April 2020 by Mike F.
All of his Mr. Otto Jimenez's reply has been updated and edited multiple times to support his lies about this transaction. He has gone even as far to sue Community Automotive for diagnosing the problems including Mr. Jimenez replacing the original transmission that was rebuilt during the Aable to JP Automotive Transition and then after the 5 times I brought the vehicle back with the SAME Overdrive (O/D) shifting in and out on the highway above 50mph causing the erratic engine speeds-which is not safe for the engine or transmission giving every excuse of what new items were wrong with the vehicle in his mind effected the transmission shifting issue that had absolutely nothing to do with it he decides to hold my vehicle hostage on the lift until I signed a waiver. Then two years later he sues my go-to Auto Repair Shop Community Automotive with Zero Success and the case was dismissed with prejudice and a year and half later he sues me because he was angry that I called ASE ( Automotive Service Excellence) to verify his current status which stated the representative indicated no tech or owner had possessed a current ASE Certification and that the ASE sign on the building was from the previous owner Aable Transmission. That lawsuit against me was too dismissed with prejudice because as a consumer You have the right to criticize a business on its merits if you had subpar service like myself and many other customers have had at his business and you can't just file a lawsuit because of it inciting numerous fraudulent lies about the accused being "a racist" , and multiple times in court trying to "sidebar" me by making false accusations of "why do you hate us so much?" And many other false accusations along with false harassment claims that the judge clearly found without merit and a waste of the courts time and mine! Playing the race card is never a good strategy when you're trying to claim Monies for slander and harassment that too was never proven because bad service doesn't excuse wasting the court's time! It pays to read these reviews about a business and friends and family word of helps as well but in my case the previous owner Aable Transmission failed to inform me he was transferring the business to Otto Jimenez until it was too late. So to review Otto Jimenez filed a lawsuit against the shop I currently use for auto services For defamation in 2018 and to make a long story short The Judge in Burien District Court dismissed his baseless claims with Prejudice. One year and a half later in 2019 he filed a lawsuit against me and the suit paperwork was sent to my parents home instead of mine- Not surprising so I had to cut my vacation short to go to Burien District Court to defend myself for defamation as well. Needless to say The Judge was getting irritated by Otto and his Wife making the business transaction about race and his military service which BOTH were irrelevant to the business of a dishonest Transmission Repair Job and once again The Judge dismissed his case with Prejudice over his baseless claims. Instead of doing honest reliable work of this magnitude like a Transmission Rebuild he's too busy filing lawsuits since I'm not the only customer he has burned bridges with. There is a reason why you go by his shop in 2020 and business there looks slow. Do your homework when looking for a Automotive Repair Shop to avoid the headache I experienced making the mistake of taking the one and last vehicle to that shop!
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March 2020 by Lana Borovets
AVOID THIS PLACE AT ALL COST! They do not keep their word and are not professional. Long story short, our car broke down in the area so we called them. They seemed nice and towed our car to their shop. It cost more to fix the car than we wanted to pay so they said they would keep the car to junk it or possibly fix it. We gave them the title. Forgot about it until 5 months later they impounded the car and we got stuck with a $500 bill out of the blue, with no warning at all!! Tried to contact them and they were not responsive and not professional. Do not go here, they do not do what they say.
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February 2020 by Nora V.
I came in for an oil change and was met with quick and friendly service. No wait time, fast turnaround on the service, and quality work at a fair price. The staff was knowledgeable and alerted me to a few minor repairs my truck needed without the sales pressure of other places. Highly recommended, will definitely make this my go-to shop!
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October 2019 by Jerry Scheuerman
Great work at a reasonable price. I have been taking my cars to JP for over 10 years
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September 2019 by Flynn M.
If you're are looking for a fancy, glamorous establishment w/ free espresso in the waiting room (cost that is passed on to the consumer) & salesman trying to sell you repairs you don't need, this is NOT the place! If you are looking for honest, hardworking, friendly small local business owner's trying to make a honest living w/ only "needed" repairs I highly recommend JP Automotive. The previous reviews that are 5 years old are unfair & unjust!
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July 2019 by Mike C.
I rented a U-Haul from them and the costumer service was outstanding. The truck was ready when I arrived and the paperwork was already to go.
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July 2019 by Jose Cambronero
(Translated by Google) Very good service, and I recommend it to any car owner
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July 2019 by Wyeyosiquirres Cambronero
(Translated by Google) Fast and good service. Recommended.