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October 2023 by liza Teang
Picked up my car, got charged 600 to get my drive belt tensioner replaced, still looks the same, asked for my old parts never got those. My ac compressor pulley came off a mile down the road, my steering was so hard to turn, luckily I didn’t take the freeway. Couldn’t get a hold of any of them all day. Good thing for triple A right!?!
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July 2023 by James Williams
Bad business had an estimate done in April 2023. I called three days ago to make an appointment told me to bring truck in Friday morning, I arrived today and he can't find appointment and started making excuses, two people answer the phone. No appointment record. Bad business taking my vehicle somewhere else.
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July 2023 by Orson Lee
A good place to take your vehicle. If you do not mind, the windows being bashed out and your property stolen out of your vehicle.
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January 2023 by Tyrone Hunter
Nam was very helpful,kind & knowledge he booked me an appointment right away, took time to listen to the issue you explaining to him about vehicle. Liked the work they did on my truck(1978 Ford f150 ) very satisfied with results. Highly recommend shop . Thanks again Nam & staff .Services: General repairs & maintenance
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January 2023 by Alex L.
I had a good experience here. I brought my car to get checked up and repaired, they ended up replacing the brakes, changing oil, and replaced my windshield wiper and cleaned my car. Service was fast and took only one day. Prices are fair.
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December 2022 by Erin V.
Yes! A true honest mechanic!These guys fully came to the rescue when my Mini Cooper started smoking. I knew there was a risk of blowing a head gasket, and I called them and said, "I'm 4 blocks away, can I bring my car in right now?" I couldn't believe when they said yes. I was there five minutes later, they diagnosed my problem within another 5, and we agreed I'd leave the car there and Uber home. They worked on it the next day, calling me with every step, and I picked it up by 5pm that night. The price was exactly as they quoted me, and FAIR. And they were super friendly. These guys have a Mini Cooper customer for life.
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October 2022 by Haroon Malekzai
The asian guy is so unprofessional/ I ask this auto repair shop to ask him lower his tone and treat customers in a respectful manner. Not recommended
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August 2022 by Mena Nguyen
Mr. Nam, the owner and his staff are very helpful and knowledgeable. I brought my car here for service and have complete trust in them. Definitely will be my go-to shop for future maintenance/repair.
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July 2022 by David Belonga
Great service great mechanics very reasonable For money spent
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May 2022 by Jamie S.
The day after I purchased a Lexus IS250 from a neighboring used car dealership, multiple warning lights came on and the car went into "fail-safe" mode (Stuck in 3rd gear). The car dealership brought me and my car to NW Import Auto to fix any issues. Jon and his team did an outstanding job with my car. They didn't "settle" when the codes were cleared, and the issues fixed. They did a real, long test drive to pay attention to any other issues the car may be having. He diagnosed another problem during that test drive (without a code) and was able to figure out the source of the problem and made that fix. I appreciate this! I feel like some mechanics would have just fixed the initial codes and said "done". NW Import didn't, which relieves me of a potential headache down the road. NW Imports even gave me a loaner car to use in the meantime, they answered all of my calls, they worked expeditiously, and I will definitely be coming back to this shop in the future., and highly recommend NW Import Auto Service.
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January 2022 by Stanley Brooks
NW Import Auto was recommended by a friend and coworker and I often thank her for that. Nam Nguyen has provided swift and courteous service, and I couldn't recommend him highly enough.
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October 2021 by Eli Brocker
I recieved a call to make sure the service was done correctly. I really appreciated this extra form of service which was done well.
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August 2021 by extoflove
They fixed my car and I haven't had any problems at all. I recommend them for your car repair needs...
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July 2021 by Dave B.
This place was recommended to me by a good friend who had been here numerous times before. This was the first time I didn't bring my car to a dealership. My brakes were squealing but had plenty of pads left. BMW couldn't manage to fix it so I prematurely decided for all new front brakes. Nam was able to get OEM parts and installed them at a competitive price. I also had a few nice aftermarket competition parts for them to install. Other places didn't all want to touch customer provided parts or could get OEM parts. NW imports did all the work flawlessly and at a great price. They lent me a loaner car for the day too! During service the tech found a minor coolant leak and they called to get my approval to replace the pipe for just the cost of the part since my car was already on the lift and it was easy to access. I will return!! Thank you Nam!
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July 2021 by Ashquatch
I am extremely impressed with NW Import Auto. I called around to eleven other shops, and not only was NW Import able to get me in same day, but they also had some of the best pricing in the area. They were able to fix my manual transmission in one day and were able to give me a rental car to use which is a huge bonus. The only thing I would like to see is an option for key drop-off and key pick-up since the store hours are hard to hit when working during the work week.Service: Transmission
