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June 2023 by David P.
I brought my Subaru Forrester to U-Haul and this location in Burien could install a trailer hitch the next day. I was nervous at first but I found myself very relaxed by the professional customer service that they provided. Carlos installed my trailer hitch. He told me it would only take about an hour or less, and it was much less. About 30 minutes. Very nice folks! I would recommend this place to anyone looking for a good trailer hitch install. This was my first!
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May 2023 by Kimberly A.
This location recently had a change in management/ownership and they deliver amazing customer service!
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February 2023 by Kenneth B.
After using this location many times over the past few years I AM DONE! When I picked up the truck it had less fuel than on the contract and was very dirty inside the cab. I went back in and told the kid that was working and he said he would note the account. The day after I returned the truck I got an invoice with a $100 charge for cleaning I called the number and you cannot reach the location directly. I filed a dispute and was told I would be contacted. After calling and emailing 5x I got a picture of the reason for the $100 charge. See attached picture. FIVE PINE NEEDLES ON THE OUTSIDE STEP!! I've now contacted them a total of SEVEN TIMES with no response but demand letters for payment. Last year I spent almost $1000 on rental fees at this location. Because the moron that works there decided to charge me $100 for five Pineneedles. They will lose a valuable customer. Stay clear of this location. Very shady characters
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July 2022 by Hector L.
Online reservation 22860020 OVER 30 days ago for a 20 foot truck- simple process. Checked one week before pick up date, they told me everything was fine, they will have the truck ready. They called me yesterday, less than 24 hours before pick up, telling me the nearest 20 foot truck is OVER 4 hours away. I thought this was ridiculous, the U-Haul representative replied with so much ATTITUDE-"when you did the reservation you should have noticed that the details would be finalized the day before." I was in disbelief. Thirty minutes later I got another call saying they found a truck for me, 30 minutes away, 5 hours later than I originally requested, and it is only 15 feet. 25% smaller than the truck I reserved, what that means for me is that I need to get rid of 25% of what I own with less than 24 hours notice. I needed time to think about my options and in five minutes I got a text saying my order was cancelled! ABSOLUTELY HORRIBLE EXPERIENCE!
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March 2022 by Chief G.
Terrible communication, got charged to drop off the rental trailer at a different location when they said it would be a big deal, and then the u haul company itself was in no way helpful with trying to reverse any charges.
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February 2022 by Rick C.
Awful, creepy company. Hard bang on my glass front door and I turn to see a scary looking guy with a hateful stare. He was angry and hostile from the start and seemed to have mental health issues. He refused to do the simple quick tests they are supposed to do because he said, "I'm not coming back here". He obviously did not want my business but he went way overboard in communicating that. Not someone you would want around your wife or children.
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November 2021 by Rochelle B.
One of the employees working there is the rudest person I've dealt with in my life. Kept cutting me off and wouldn't even let me finish talking. One of their customers backed one of their trailers straight into my car and left tons of damage. They wouldn't contact the customer on my behalf telling them to get in touch with me or even tell me the plate number of who ruined my vehicle. The guy started yelling at me on the phone saying he never said I could leave my car there and kept accusing me of leaving it overnight: I didn't. And one of the other employees I called to talk to ensured me I was, in fact, able to leave it there a couple hours past closing which is when I dropped the uhaul off and picked my car up. I even have the time stamp on my return form stating the time I dropped off the uhaul, which he had available in front of him to look at to see that I wasn't lying about leaving it overnight, but still he kept trying to lie and say he had security texting him in the "middle of the night" telling him my car "specifically" was there. It's fine if they can't give out the information but it's not fine that the employee is choosing to cut me off when I'm speaking, gaslighting me about when I got my car, and being completely rude and yelling at me. Useless employee. Not to mention, on top of all this, the truck that they gave me had the parking brake literally hanging down and not fully connected to the truck. I brought this to one of the worker's attention and he said "oh well, it'll be fine." Absolute unprofessional sh*t show of a uhaul location. Including proof of drop off time to prove I didn't stay "overnight" and that it wasn't there in "the middle of the night" and also proof of damage. I believe the man is the manager, unfortunately.
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April 2021 by Jonathan A.
I rented a motorcycle trailer in May, and the U-Haul guy hooked it up to my van for me. So nice! That's what I thought at least. I stepped outside to check on it while he hooked up the trailer. The hitch was too low to the ground, and needed to be flipped over to make the attachment point for the trailer at the correct height. Instead of saying anything, the guy hooked it up and said I was ready to go. The trailer tongue was about 6in from the ground, which is incredibly dangerous. I pointed out the hitch and asked if it needed to be flipped, and he said "I don't have time to do that" I understand being busy, trust me, so instead I asked if I could instead just rent one of their hitches. He again just said "I don't have time for that" so I asked him if it was safe for the trailer to be that low and his response was "honestly, probably not bro, I got other things I gotta do" I understand that my hitch isn't his problem, but It's unacceptable to tell someone to say "you're ready to go" when there's an obvious safety hazard, then saying "I don't have time for that" when I literally had to make an appointment, and then walk away before figuring out a way to fix the problem. I ended up having to walk to the Fred Meyer and buy 2 massive pipe wrenches to flip the hitch myself because the guy walked away. I do not recommend this place because of the unprofessionalism. The guy wasn't mean in any way, just had very poor customer service.
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August 2020 by A F.
The uhaul truck we rented was filled with trash from the previous customer to include bags of trash, broken boxes, and machetes. We were unaware of this until we were ready to load the truck so it forced us to clean up prior to being able to move our belongings. The truck clearly was marked with decals that stated the truck needed to be cleaned prior to returning it but this truck was obviously never checked by the staff. Also, the night prior to our scheduled rental date I was informed not only that our previously scheduled one way rental was not available but that I would also need to go to another location to pick up the truck. Then after arriving at the new location I was told they didn't have any furniture pads for us to use even though they were clearly reserved online a week prior to the rental date. I am disappointed by the service and will not recommend this location to anyone.
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August 2020 by Alexia R.
I arranged to pick up my truck at 7am via the 24/7 mobile pickup. They accepted the reservation but when I showed up at 7am and clicked to pick up the truck I got the message in the picture. I called U-Haul and they said the store never set the keys up in the pickup box. This majorly screwed up my day and cost us extra money because of missing the window on other equipment rentals we had set up for the day. They shouldn't take the reservation if they have no intention of fulfilling their end of it
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July 2020 by Lance M.
This has been one of the worst experiences I have ever had with U-Haul. I absolutely will not be recommending U-Haul in Burien for this type of work. 1. This location has never answered the phone when I have called to set-up, confirm, and reconfirm the appointments (note the plural). 2. This location did not have the materials needed for the below scheduled work on the original installation day (7/9) and there was only one individual staffed at the location for the day, Alex. He had no staff to send to get the materials and suggested he considered asking his mother to transfer the materials from Kirkland for him. While that is notable, why hadn't the materials been transferred between 7/6 and 7/9 as originally scheduled? 3. I usually give a second chance, so I rescheduled with Alex for today (7/15). I attempted to call before my appointment to confirm they were ready with the materials and scheduling since it required taking time out of work for the appointment...no answer. I called multiple times thinking it would be the single individual again and he was busy, I even waited on hold for 15 minutes to speak with the central office...no answer. 4. I traveled there for my appointment and was surprised to see a total of 4 U-haul staff on-site. That is the most I have ever seen at that location. The woman apparently in-charge was outside smoking her e-cig standing by another team member who was working on installing something into a van, another team member was filling propane, and the last individual was inside the building seemingly doing nothing until the apparent manager and I entered the building. I was surprised to see this and realize that after 5 attempts to call and confirm my appointment, NO ONE ANSWERED! 5. The apparent manager tried to tell me that their installer had quit and she was "worried this would happen"...that someone would show up with a scheduled hitch installation. It requires asking: Is there not a schedule for the location management to review? If the installer quit, WHY DIDN'T I RECEIVE A PHONE CALL TO RESCHEDULE? 6. When she looked in the computer system, she found my appointment and told me the materials that were to have been transferred from Kirkland prior to 7/9 and again prior to today, had not been transferred and were still in Kirkland. She tried to tell me I would be better served by going to Kirkland to complete the installation. Was that meant to rebuild my faith and desirability of using U-Haul at all for this service? 7. Before I left, (and I suppose you could credit the woman for asking) I was asked if I wanted to reschedule with the Burien location in a week's time in case she had a new installer. Would you reschedule after the above narrative? Sorry...but no recommendations here.
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May 2020 by Shane B.
How to lose a customer 101. Step 1: Order a hitch online to be installed and pay it in full. Step 2: Wait two weeks until your scheduled time to drop off car and have U-Haul do the installation. Step 3: On morning of installation, drive a distance to get there, show up on time, and wait until the only person working helps you. Step 4: Have that same person tell you that you have just waisted your morning to get there, and that the hitch is somewhere in shipping and is not there. P.S. *no phone call or email necessary to tell you this before the morning arrives to be installed. Step 5: Cancel install, have your money refunded, walk out the door, and don't turn back. Step 6: Visit Yelp to write a review on your experience.
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November 2019 by Adan M.
Such shady business, you would think U-Haul would hold them to higher standards. Getting the truck was no problem, once I got in I see it has a check engine light on and tire pressure warning light as well.... I ask them about the lights and they clear the screen and tell me it's no problem. As I'm staying local it shouldn't be a problem. Now when returning the truck I had for 3 hours I was rushed through the process and the lady couldn't tell me my total after asking for a print out I realized they charged me double of what I was quoted and she even lied about the amount of fuel I returned it with (of course I have pictures) I asked why I was charged this amount and quickly deferred everything to the manager that obviously wasn't working, and wouldn't talk about it because she couldn't change anything anyways only the manager has authority.... left a note for the manager to call back and you guessed it no call back
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October 2019 by O F.
Don't come to this location! Avoid at all costs!! I waited in line 45 minutes to finally get to the register to pay for my reservation. Are you kidding me??? Spent another 1.5 hour trying to pay for the damn reservation. Manager had to be called who was absolutely worthless! Couldn't help the situation and made it worse! The manger had them charge my card then wanted an additional $100 deposit. Don't water your time here, you will regret it.
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September 2019 by Darby S.
Had a reservation for a 10 foot truck at the location. The pick up time and location were confirmed for me TWICE. When we showed up, they didn't have the truck. When we asked the reason, the manager told us "he didn't know". Then he suggested we go to other uhaul locations in the area to see if they have one we can use. I asked if he could call and confirm if the other location had one, and Bao said he couldn't because he "didn't want to get yelled at". What?! The GM is scared of calling other locations because of the chance of getting yelled at, which I doubt would happen over a simple question.. He said he would send a message to the other closest location and tell them we were coming. When we got to the sea tac location, they knew exactly who bao was and said this wasn't a uncommon thing with him. Also, they had no message from him, like he said he would send. Thank goodness they had the truck we needed, the incident at this location set us over an hour and a half behind schedule on a very busy day. Big thanks to the ladies working the sea tac location, bao I hope this review doesn't get you "yelled at"