-
February 2024 by Peter Built
Ready as I expected,of course, knowledgeable employees, friendly, great inventory, well maintained, a Joy to rent at this location, so much I decided to rent again ?
-
February 2024 by richard ornelas
I'm was what I asked for and from the store I asked it to come from
-
February 2024 by Samia El-Moslimany
I love this U-Haul location! They know how to take care of customers. The general manager, Sugar is the absolute best! I wouldn't rent from anywhere else.
-
January 2024 by Nation Son
had a super great experience today at u haul. rented a motorcycle trailer and it was super quick and easy. Matt helped and hooked the trailer up and helped when i brought back. nothing but positive things to say about this. will definitely be coming back if i need anything
-
January 2024 by Rahmatullah Nabi
Stay away from these mf scammers!! Its scam!! They charge you less in store but without my authorization they charged me three times more when I left. They charge me 70 bucks and when I returned the van. they charged me 265 more because of no reason despite of filling the gas and following the return instructions.
-
November 2023 by Maria Lemos
I'm very disappointed with the customer service word of advice ask for a receipt when you return the vehicle also take pictures of the mileage. These peaple will add on extra charges to get your money not.
-
September 2023 by C W
Unmatched customer service from Jesse and Keenan! I will come here every time I need to rent a uhaul!
-
July 2023 by Walker
Wash the trucks. Despite having a return bay for washing the equipment, it was covered in mud.The inside had a lingering odor of cigarettes. The steering wheel also had paint on it. Maybe a painter rented it before us.U-Haul overall has given us the worst experience ? possible as far as customer service too.I will not do business in the future, the competition may be slightly more costly but for good reasons.
-
June 2023 by David P.
I brought my Subaru Forrester to U-Haul and this location in Burien could install a trailer hitch the next day. I was nervous at first but I found myself very relaxed by the professional customer service that they provided. Carlos installed my trailer hitch. He told me it would only take about an hour or less, and it was much less. About 30 minutes. Very nice folks! I would recommend this place to anyone looking for a good trailer hitch install. This was my first!
-
May 2023 by Kimberly Angulo
This location recently changed management/ownership and they deliver amazing customer service. This is the one to go to in the Burien/Seatac/West Seattle area
-
May 2023 by Kimberly A.
This location recently had a change in management/ownership and they deliver amazing customer service!
-
April 2023 by Abel Ruiz
So i got to the u haul shop at 5:02pm they knew I had to return my truck at 5pm and Carlos and Eli wouldn't help me return my truck they said they said they were off the clock and couldn't help me
-
March 2023 by Michelle Pike
So far I have had the worst experience with Burien. I called the reservation number and reserved a appliance dolly and then when I came to pick it up, they did not have any there!! We have also been to this location for propane and no o e seemed to want to help us!! Terrible experience
-
February 2023 by Kenneth B.
After using this location many times over the past few years I AM DONE! When I picked up the truck it had less fuel than on the contract and was very dirty inside the cab. I went back in and told the kid that was working and he said he would note the account. The day after I returned the truck I got an invoice with a $100 charge for cleaning I called the number and you cannot reach the location directly. I filed a dispute and was told I would be contacted. After calling and emailing 5x I got a picture of the reason for the $100 charge. See attached picture. FIVE PINE NEEDLES ON THE OUTSIDE STEP!! I've now contacted them a total of SEVEN TIMES with no response but demand letters for payment. Last year I spent almost $1000 on rental fees at this location. Because the moron that works there decided to charge me $100 for five Pineneedles. They will lose a valuable customer. Stay clear of this location. Very shady characters
-
December 2022 by Elena Martinez
Okay I absolutely love Uhaul and have never had issues, except this time. I went in to get a hitch out on my car had an appointment at 12 showed up and asked how log. This would take cause we live far from this location, he said 2 hours, okay cool come back after two hours they said another two hours, then went to the uhaul just to see they hadn’t moved my car…I go in and ask, they said it’s gonna be another few hours, we have a newborn and we love an hour away, I was told one thing I expect that thing I have no clue when it will be done
