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March 2024 by A
Friendly and helpful!
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March 2024 by Jun Yi
The owner lady tried to sell me a box when I askd for one of the boxes being recycled. Just needed a box for an Amazon return. Use other UPS stores. She doesn't deserve the incentives from Amazon for processing the returns.
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February 2024 by Melonie Rohn-Jordan
I have used this place 6 times to send things back to amazon. I have always received great customer service. Thank you for your service.
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February 2024 by Kelly Hays
Long line. One employee working.
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January 2024 by Debra Robbins
I go often. Very nice place and people.
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January 2024 by Ayton The Don
The ladies working here are so polite, friendly, and helpful. I came in here to drop off a package and I was in and out in less than a minute. They made sure to get me my receipt as well, which 2 other locations couldn’t do. Super great ups location, I will be for sure returning.
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January 2024 by lorraine williams
This place the people that work there the girls are the nicest people the man that worked there that was a amiddle-aged
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December 2023 by Anita Turner
Sajjath was so helpful, professional and cheerful that it just made my day. You should hire a bunch of people just like him. It was a pleasure stopping into your store today. Thanks to Sajjath you get a 5 star review from me
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December 2023 by SHARON BEAL
I have gone to this UPS store for years. I have always gotten the best customer service. I was really surprised at some of the low reviews. I have never had an issue with anyone being rude. Always pleasant and very helpful.
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December 2023 by Nate Kowallis
Seeing a lot of 1-star reviews inspired me to leave a review here. I've been using this store for about 4 years and have always had a positive experience. Most recently, I was returning a box full of individual items requiring multiple transactions. The associate was incredibly helpful and kind during the process, which took several minutes.I'm sure there are honest reviews of negative experiences with this store and team--but that hasn't been my experience.Also, I'd like to point out that this part of town is not pleasant in any respect; it's a notoriously unsafe area. I'd like to give the store credit for putting up with the dynamics of their location.
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November 2023 by Bob
I visited the store for the first time Oct 24,2023. The manager was rude/talked over me and asked if I had a hearing problem..she brow beat an employee in front of the customers. When a customer defended my question she told her it wasNone of her business.I walked out without using there services
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October 2023 by Dance Fire
*I highly recommend going to the Tukwila store. Their employees are much more accommodating and welcoming compared to this one in Burien!I don't know what happened to the former employees like a a couple years ago, but the female employees (both old & young) are not very welcoming at this location. I can definitely contest that the employees at this store are NOT friendly and if they seem that way, it comes off as very condescending. I overheard the middle-aged female employee saying, "Oh she's back again" referring to me. That is just straight up disrespectful. The middle-age employee I am referring to is the one in the picture from one of the other reviews wearing a blue shirt (she is the one that has a blondish hair color at shoulder length).Mind you, don't work in any retail or store if you have issues working with customers that only want is for you to help answer some questions. I hope you're not the manager because dang, you need better customer service and retrain your employees to do the same.I will never be back at this location. To all the customers, I HIGHLY recommend going to the Tukwila branch which is across from S. Center Mall (same plaza as the bowling place)
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August 2023 by Javier Tordable
Did not want to notarize a lease. Poor customer service as you can see from all the one star reviews...
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August 2023 by Kyle Hudson
Staff is always very friendly even when extremely busy with long line of customers. These people work hard and should be recognized for their efforts.
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August 2023 by Lisa Smih
Lost my package a couple of times. Tracking shows delivered with picture but yet. They couldn't find it.Owner will blame everyone else but her and her employees.And employee was rude on serperate occasion.Find business you trust for mail delivery.They have low ratings for a reason.
