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October 2023 by Tony Smith
This is my least favorite location. Unfortunately for me it’s the closest to where I live. There are 8 windows in this bank, rarely are there more than 2 tellers. There’s usually 3-4 people at desks. They occasionally stand up and try to steer you to use the ATM machine.
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October 2023 by Shawn Whaley
This has been my closet branch for the last 6 years now. Previously was Renton as to which I loved and my personal banker has moved up to branch manager of a different town. Props to Chris H.Anyway this is the only Burien location. Next closest one is White center. I'm posting a 3 star review of this location. I have not utilized the walk in amenities to properly know if they are worth more or less. But I am knocking 2 stars because of the atm services. For one there is only one atm not two or more and no drive up. But more importantly the one and only they do have doesn't work most of the time. And you would think with it being the only UsBank atm in town, they would keep it maintained and working properly as much as possible. But at this point I can't help but to think that the company doesn't care very much for this location. I dont care to much for having to travel to White center or pay an additional fee from another banks atm if I have too pull a 20 for my son or whatever. Yeah that's it.
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September 2023 by Jose V
I will never go back to this place again, very bad service. I went to deposit 2 checks at the cashier and the screen showed red letters and went black, there was no option and I went inside to talk to a person and he told me that I couldn't do anything.
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September 2023 by burke anderson
The ATM out front is constantly broken. Understaffed and poor customer service. Slow as hell.
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July 2023 by Cecilia Garcia
One teller, long line, manager don’t even care, banker’s can’t help in cash, so so slow teller, 20 minutes per customer, poor CS…
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March 2023 by Joseph Lemus
Not good service, I think in close my bank account, open new account in November and this time I don't get any letter by mail and card to.
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November 2022 by D H
1 star only is for the good atms& beautiful security guard man. Nothing else here except ppl inside depressing the entire place that are judgemental, rude, stuck up, waste of time ppl that time will turn back on them when its their turn in life and nobody will help them everybody will lsugh at them too especially the mexican personal banker whos at the desk and said oh well your insurance company doesnt care and will make you homeless with your child. Also, refused to waive any bank statements to print off. Horrible people and badd practicing ppl who are evil and more cold than a greedy medical surgon with no licences or education. Worst branch i ever been in and i will never stop inside again it unless to close my accounts which i thinking about it myself after years its not worth the issues anybodies kist hired to stand/sit there being bored or talk bad to ppl not helping anybody. After meeting that mexica guy at the desk that personal bankers too and the tellers both are bring that buisness down they are not open to working with anybody in the communitys or whos lower income and or poor ppl beware they hate homeless and laugh at you as if it cant happen to them they will end up there too in the long run ...karma will severe them well just stay out of that place and close your accounts will be better for everyone.
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August 2022 by Steve Elliott
Has become very poor in the customer service department. Been with them 40 years. It's time for a change.
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August 2022 by Abdu Abdu
Good luck been here if you get out with in have an hour. Even though the service is really really bad avoid this place. I see so many complain instead of writing back To apologize to the customer why can't you do a good service & and less waiting.
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August 2022 by Ilan Bloom
Very very long wait for anything. This branch is completely understaffed, resulting is consistently wasting time for every single customer. I think this way of doing business just makes the case for alternatives.
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July 2022 by Michelle F.
This is THE WORST bank ever!!! Their customer service sucks. They don't help with over numerous calls. They don't honor the law. They make everything difficult even in a hard situation on your end. Do yourself a favor & don't bank here. They do not care about your business.
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July 2022 by Rafael Gallardo
I dread going into this location and it’s unfortunately the closest to home. Customer service is the worst, long waits even when there’s only 2-3 people in line, and one teller at a time. I suggest going to the White Center branch. They are fast, friendly and attentive.
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July 2022 by Chellsee L.
This is ridiculous, been in the same spot in line for over 15 mins! Incredibly slow. Need more tellers asap! Only 2 people and both in training? That's shotty management
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June 2022 by Jason Cole
Long waits, expect to wait between 30-45 minutes. Usually only two people working and one manager that doesn’t assist customers.
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May 2022 by Christy Nguyen
This was an amazing banking experience. I took my daughter to get her debit card done and we met with an Asian banker lady wearing glasses. She was the most helpful person ever and was very kind.
