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February 2024 by Bryan Bauer
My new adoptee is fearful of people due to some past demons she carries with her. This was our first visit to VCA Five Corners and everyone we worked with was understanding of her fear and went out of their way to make us both feel at ease and supported. In fact, what I thought would be a traumatic visit for all of us resulted in us leaving with our shared tail wagging.Great visit, Dr. Reed and VCA, thank you.
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January 2024 by Sarah Cabarteja
I took my dog in for her new patient exam and we had a great experience. She is terrified of vet visits from a previous hospital, and the team here was very patient and made us feel like they took her comfort seriously. Amanda and Laisha were incredible. I’m really happy with the care at VCA Five Corners and am looking forward to my dog enjoying vet visits again.
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October 2023 by Zachary James
I made an apointment at 9am they called me back 10 minutes latter to change it to 945 now thay called see why im not at 9am apointment. Not very organozed.
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August 2023 by Jeff I.
Not a pet health conscious vet. We tried this vet last year with acceptable results. However our Shiba has an exceptional memory. Every subsequent trip to any vet continues to have increased anxiety. I went on Monday to have my dog's yearly visit and vaccinations. He was not happy. The vet looked at him and only tried to a very superficial exam. She tried to give him treats which he won't take when he's any place weird. She just stopped the visit after only five minutes. She wanted to tranquilize him with what she called a pet friendly drug cocktail. Our Shiba doesn't react well to any sedatives and I told her such. She kept on about how he had to have their pills - three 10 hours before and then another set of three at two hours prior to the visit. He's always a pain if he figures out you're trying something. Even though we were part of the yearly plan - CareClub, the pills were going to be another $80. I had to schedule a second visit. We gave him some sedatives that the previous vet had prescribed. Not a fun proposition. Had to force him to take the second pill. I can't imagine trying to give him three pills. I took him in at noon. The same vet commented on how much calmer he was. Her second exam was six minutes before she stopped. She tried to get us to sedated him with their 'pet friendly' combo again. She didn't even want to give him his shots again. I told her I was uncomfortable with giving him doggie downers. And then she proceeded to tell me how she wanted to give him a tranquilizer shot on top of that. My wife called and talked to the vet and she reiterated we didn't like to give the dog pills. She told the vet on how the pills lingered with him for several days. The vet then proceeded to voiced her condescending opinion over my wife several times. I had to give the dog his shots. And they also charged for his vaccinations which are advertised as part of the CareClub. I didn't know what was included in the CareClub or I wouldn't have paid. Our last visit to VCA Burien.
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August 2023 by Corky Clark
After 4 years of being a client, for the first time, they made me feel " the Dollars" were more important than my pet!It was very disappointing!Even the Vet, only provided a cursory examination.
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May 2023 by Kamil T.
I have been going to this clinic for years. My dog (lab) has an ear infection 2-3 times a year....typical for this breed. Each and every time one needs to wait for an appointment to get her ears checked for the bacteria to apply proper medication. Each and every time, the same bacteria is detected, each and every time the same medication is prescribed. Why they can' t prescribe the medication to refill when this happens is beyond my understanding. What is unreasonable is the fact that to schedule for the appointment, you have to wait a week. The dog has an inflamed ear, the condition is known, and my options are to wait or to go to an emergency clinic, refill for a known condition is not an option. I called and described to the support staff that this is going on, and that I don't want to wait for a week for an appointment, and that it is a known condition with my dog, and asked for a med refill. I was led to believe that the doctor would review the dog's file, and they will text me when the medication was ready. 48 hours later - nothing. As a dog owner one would like to have a relationship with a clinic you can rely on. The system is broken and not customer centric. After years of going back. We are done.
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March 2023 by Richard C.
This has been the worst business exchange in my lifetime and that is impossible to sit with easily considering these people are taking care of dogs, whom I very much care for. This clinic failed to perform the basics during our initial visit and when presented with the mistake decided to take a road of defense, denial, job abandonment and lies. Not once, but multiple times. I've enclosed pictures as Yelp has a character limit. If this has happened to you in the past, present or future you need to know that you have rights. They can't and won't going forward use a zero-tolerance policy to shield them from their job responsibility. Share your stories with local vets, pet stores, online chat, print out your yelp review and when you're in the area hand them out to people and save them the trouble. This is King County Washington people and we have more dogs than children. Do your JOB!!
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February 2023 by Joseph Goodwin
This vet has been the best veterinarian office I've ever been to. Professional, clean, friendly, up to date technology, and they really care about their patients!!
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February 2023 by Cesar
Your pup is in good hands with Dr. Reed, they answer questions and provide resources to help with raising your pup ?
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November 2022 by Lety G
Dr. Reed is such an amazing Veterinarian! The VCA staff is wonderful. Yes it can be pricey but definitely worth it. Everyone is so caring and thoughtful. I always feel so welcomed coming in and Dr. Reed always addresses all of my concerns. As a Dog Mom I would highly recommend this clinic.
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October 2022 by Lisa R.
Poor medical advice, poor vet doc follow up and poor customer service - do NOT recommend!
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June 2022 by Lisa K.
Took my Shiba for her first visit here (annual exam) & it was a great experience. My dog was shaking & nervous when she got there but they have scarves they put on the dogs with calming pheromones. They gave her space, treats, toys, cheese, & peanut butter all to get her calm & happy. It worked. She went from shaking & pacing to nearly falling asleep. I wish I knew the Tech's name, she is a gem. We saw Dr Waller who was gentle, professional & very knowledgeable. It was great to go in with my dog, I haven't gotten to do that in 2 years due to COVID. I don't mind wearing a mask to be in the exam room.
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June 2022 by Gladys M.
A wonderful facility with great staff. They went above and beyond to make me and my dog feel comfortable. We even got this cool bandana as a souvenir! I look forward to making this place my regular vet.
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March 2022 by Debbie S.
I am new to the Burien area. I was looking for a Vet for my Cat. I contacted VCA and spoke with Vanessa, who was very nice and we made an appt., Taking cat to car in carrier and door opened and he got out, which caused me to miss my appt., but I did call them, and was told that they had NO openings for almost 4 weeks. Asked about a waiting list or same day appt. I got a call back from a different gal and she was kind of snotty. (Mind you, since Jan., I have lost my son, divorced after 40 yrs, Heart Attack in Jan., had to put my dog down, moved.) Finally got Smokey back home. I called to see about getting another appt., I was called back by a gal and in a VERY condescending scolding like, was told I can try again tomorrow for appt, but they would need to collect pymt first. I am so sorry to have bothered them, definitely not the treatment I expected. The world is a mess & no one is perfect, so maybe try being a little more understanding, as you have NO idea what is going on in one's personal life or what they might be going through. Nobody wins with rude ness. I was lucky enough to find a Vet, again Sorry to have bothered VCA!!!!
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February 2022 by Leti G
Dr. Reed is such an amazing Veterinarian! The VCA staff is wonderful. Yes it can be pricey but definitely worth it. Everyone is so caring and thoughtful. I always feel so welcomed coming in and Dr. Reed always addresses all of my concerns. As a Dog Mom I would highly recommend this clinic.
