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February 2024 by Brad Westering
Sarah (the manager) is OUTSTANDING! She was knowledgeable, kind and very patient with me as I secured a new storage unit at West Coast Self-Storage in Burien/Highline. This facility is extremely clean, well ventilated and super secure! I am extra grateful I found it! Thank You Sarah!
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February 2024 by Lisa Crane
Great customer service by your rental team!
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January 2024 by David Wukelic
We have been renting a unit that has just received a 2nd rate hike in the last 7 months alone. In 13 months we are on our 4th price and almost double what we started with (not including the promo we started with). I am fine with price increases if for valid reasons (increased cost, inflation, etc) but when you go online and the price for the exact same unit is half the cost its frustrating. Also, I know they give you deals to get you in like half off or $1 a month and I get that but I am talking about the full price once the promos have worn off is almost half of what we pay now for the exact same unit. I asked and they basically admitted they are just trying to get people in the door. The place is a scam. On their website and voicemail they mention how much they care about their customer loyalty... lol yeah right
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January 2024 by Michelle Drayer
When we were trying to move in (June-August 2022) the gate was frequently broken. We had some troubles with getting auto payments set up. I received a phone call in August 2022 saying all of our things were gone from the unit, and I freaked out. Turned out they thought we were in a different rental unit than we were in...All of those were annoying but minor issues. However, the price increases make it such that I do not recommend this facility. After 5 months, in January 2023, they upped our rate 7%. It was frustrating but still within the realm of reasonable. Now in January 2024, they have upped our rate another 17%. That is absolutely not reasonable for a yearly increase. After 18 months, we are now paying almost 25% more than the contracted rate. I am counting down the days until we will no longer need this storage unit.
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January 2024 by Ryan C
Just another huge rate hike, this company is a scam, they've doubled my rent in my time here.
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January 2024 by Goran B
Sarah and Linda are excellent and helpful, move in and Uhaul rental were smooth!
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January 2024 by Schandra Davis
I want to thank Sarah and Megan for their excellent customer service! I found West Coast doing a search. I read the reviews and went to see for myself. I was very impressed by Sarah’s knowledge in helping me select the right unit. The units are clean and well lit and the office is very organized! If you are looking for a storage place and friendly customer service come visit and talk with Sarah and Megan!
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January 2024 by TISHA SIMS
I just came here with my friend and ask him about I know pricing and stuff very expensive
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January 2024 by Justin Rasmussen
Linda was awesome to work with!
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January 2024 by steph k
Linda was a big help in getting me all set up. A smooth experience - would recommend!
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January 2024 by Cristy Pacheco
This is my second time renting a space here. It is clean, orderly, spacious, and well-secured. I love that they have moving carts available to use as needed. And it is an excellent value for the area. Linda helped me set up my space this time, and she was lovely. Knowledgeable and warm.
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January 2024 by shan gull
Great storage facility.. very clean. Very professional. Sarah is super with customer service! A+
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January 2024 by Jeff Zetty
Linda is amazing so helpful during a stressful time
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January 2024 by Ben Calhoun
Linda was so helpful and made getting my first storage unit setup so easy and painless.
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January 2024 by Robin Cain
Linda was friendly and made our experience smooth with her professionalism and ability to multi task!
