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November 2023 by Trevor Turk
Great customer service and a really nice lounge/waiting area. Got an oil change and my car was done within an hour and a half. Very happy!
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November 2023 by R F
Grant was a lifesaver when we were getting bounced around from shop to shop by our insurance company. There was a couple hiccups diagnosing and fixing all the issues in one trip but they fit us in their schedule to make it right. Definitely worth the drive from Oak Harbor for great customer service and value!
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September 2023 by Jodi Dynes
Great business to get an oil change! Friendly people and prompt service.(Only one slight, scary issue as they must have turned off my automatic lights when servicing. As I was driving later that night, and after I'd driven a bit, I noticed and had to pull over right away. New car to me so I had to find rhe switch. :) All good though!)
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August 2023 by Teresa Lowry
Amazing customer service! I knew I was in for bad news when I brought my vehicle in for inspection, but even still, you guys did your best to provide care. The inspection report is one of the coolest. It is a detailed report with pictures. Thank you for your expertise!Service: Auto engine diagnostic
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August 2023 by Byron Betts
Burlington Automotive has been professional, kind, honest, and quick with all of my vehicle repair needs. Grant recently helped a ton on a very complicated issue and figured out what was needed and was quick and responsive. Every time we have had a vehicle at Burlington Automotive, the entire staff has been communicative and thorough. Thank you!Services: Transmission
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August 2023 by Sommer King
I brought my 2009 Hyundai Elantra to the shop this past Wednesday. It had lots of long overdue repairs needed, and after calling two Hyundai dealerships for service, Burlington Automotive was recommended to us as they had availability much sooner. Their customer service is far beyond any I have ever encountered at an auto repair shop. They have earned a new long term customer in me, and I would recommend them to anyone. Also, a big shoutout to Tonya, who did an excellent job of helping me prioritize the repairs I would need immediately, vs what could wait until another visit.Services: Auto engine diagnostic
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July 2023 by Eden Bright
Really honest and good quality work is done here. Been taking all my cars here for years and would highly recommend Burlington Automotive to anyone who is looking for a good local mechanic who isn't looking to rob you or take advantage of you. They're awesome at explaining issues to you too!
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July 2023 by Michael Thomas
Thank you so very much for your services on my 1996 bronco. I am so happy. It runs as good as new. I don’t think it can run any better. It’s like a watch. I love this shop(!). They stand by their name.You are in good hands guaranteed!! Call or go in and see Tonya today. ?Thank you again,Marlene Thomas
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July 2023 by eric
They are very good at catching all the problems with your car, and was able to work with me on a late payment, definitely the best shop I've been to, free tow in, and a ride to to shop after repair, I'm so glad it went smooth, I already referred a friend to them, I know she won't be ignored there, so happy!??Service: Electrical repair
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July 2023 by Eden McInturff
Really honest and good quality work is done here. Been taking all my cars here for years and would highly recommend Burlington Automotive to anyone who is looking for a good local mechanic who isn't looking to rob you or take advantage of you. They're awesome at explaining issues to you too!
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July 2023 by Lynx Armstrong
Beautiful, clean, well kept facility. High level of professionalism at the counter. A vast array of complimentary services (shuttle service, wifi, beverages/snacks, etc.) make this automotive experience feel like the Nordstrom of auto repair. No stone is left unturned when it comes to this team delivering exceptional service. They really have "it".Service: Air conditioning
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July 2023 by Michelle Tuzzolo
Staff were very nice and helpful. Kept me informed, on my vehicle. Very convenient, to have a shuttle pick you up from home, to get your vehicle. All mechanical work was done well and in a timely manner.
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June 2023 by Dwayne Seese
My smart car always runs really well after my visit to Burlington automotive. The staff is always friendly and the atmosphere is welcoming. The only issues I have are with pricing. I don’t understand how it could cost 143.20 in labor to replace a battery. This bill at $537.40 is the cheapest amount I have paid but that’s because I stopped some of the recommended actions such as the brakes and the investigation into my engine warning light, which has already been diagnosed. Though I’m a loyal customer, I can only afford to bring the car in once every two years. Thank you for your time.Services: Battery
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June 2023 by Bill King
Spent nearly $9K at Burlington Auto Repair after a disasterous purchase from NW Auto Hub just to safely get out of town. Back in town 6 months later for a couple of real minor issues. Grant wouldn’t even speak to me and the service writer would not look at the problem. Loose clamp on an oil line. Save your money. Very selective on what extended or purchased warranties they will honor. Be sure to get that worked out up front.Services: Electrical repair
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March 2023 by Sarah Lawrence
Great customer service ! They were very communicative, and thorough on the inspection of my truck. They put in premium parts (that comes with premium prices)At first I was happy with my service as I have an higher mileage truck and use is it regularly. Until I got the quote and investigated a little more.My truck gets a check up every year and big maintenance is performed on top of very regular routine work I do myself.After the insane quote to repair all they thought was necessary, I only had them fix one issue as I investigated the others. The biggest thingsI’m highlighting on here are the ball joints and brakes.They suggested I replace the ball joints on my truck (which only had 8,000 miles on them since my other shop replaced them) and get new front brakes.I went to Les Schwab for new tires, and they said the ball joints were great - they would not be able to do a proper alignment after tires if they were bad. And they also said my brakes were in good condition.They brought me out to show me this.This was also true even after a second opinion.If I had just done what they recommended, i would be doing unnecessary work on my truck and spending several thousands for these unnecessary items!!And of course there were items that did need to be addressed that they pointed out, much of which i am able to do myself.Makes me question the integrity of this shop and how often they try to take advantage of people.
