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October 2023 by Christopher Saya
Long story short. Les Swab inspected my brakes and said both of my rear struts were leaking and needed replacement (1k service). I was past the warrenty marker for my new Mazda, but I contacted this dealer to have a second opinion--they told me I could come in today, for free and they would look at.Mechanic (Justin) was just awesome. My struts showed no leaking and he walked me around my car, and gave me details about everything.I normally steer away from dealers, as they always seem to price gouge and their service technicans always seem to be, 'trainees.' But Justin was really helpful and awesome and saved me a bunch of money.Oddly, even though this dealership is outta the way from my home, I will be taking my car back here for servicing in the future.
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October 2023 by Courtney Irvin
I wish I could leave a glowing review for this place like some other folks, but my recent experience was awful. I took my CX5 in for regular maintenance and was told I needed $4k worth of work. I got a second opinion and was quoted $500 (FIVE HUNDRED DOLLARS!!!) vs this shop's $4k. While working out my plan with the CX5, my husband and I considered trading in our other car for the new PHEV. The offer DL made was very low. I ended up selling the car I was looking to trade for $3500 more than DL offered. I get it, the numbers need to pencil out for them, but this dealership was such a colossal waste of our time. Recommend getting a second opinion on any work the DL service dept recommends, and take your trade-ins elsewhere.
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September 2023 by Grace Williams
I just bought my new car today and I loved the experience here! Troy helped me find a car perfect for me and helped with the entire process, making sure that I understood what was going on. The manager Chase ensured I understood the ins and outs of my car. I highly suggest this dealership and will recommend to everyone I know!
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September 2023 by Angie Peterson
We got our oil changed and had excellent service. All employees were very nice. They washed our car and rotated our tires. That was included. I would definitely take my car back again.
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September 2023 by Robert Johnson
I recently purchased 2 new cars. One Lexus in Bellevue and One Mazda from Kyle at Dwayne Lane’s. The experience was completely the opposite of what you might think. Skagit county has a lower sales tax rate and even though the dealership was small the service was the best car buying experience I’ve had. No pressure, no rip off mark-ups, no b.s. in the finance department. They did offer the extra financing products they always do. I gave them feedback on what I wanted, they listened and respected my word the first time without any further discussion. They got me a great financing rate while beating the rate offered by my bank. Low 5% range.This is my first Mazda as I am now a convert from Toyota and Honda products. Toyota and Honda have gone with the ever-failing CVT transmissions and downgraded their engines while replacing the larger engine with Turbos. My brother’s Honda CRV is falling apart $4000 turbo replacement and a $3000 head gasket replacement at 130k highway miles. He’s just waiting for the shoe to drop on the CVT. I obviously opted for the non-turbo 4 cylinder with the standard automatic transmission. The CX50 has plenty of power and great features at the price point. Really not that far from my $70,000 Lexus which I will trade before the Turbos take a turn for the worse.Go talk to Kyle at Dwayne Lane’s Mazda. You will thank me later.
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August 2023 by Leo Cohen
We’ve been going to Dwayne’s lanes since 2017 and they’ve always taken great care of us! Everyone there is east to work with, listens to their customers needs/wants and has been the complete opposite of the car buying stigma.A huge shoutout to Derek for staying in touch and reminding us when to do basic car maintenance, always showing us the best options and most importantly being a pro.All of this is great but when we had a car issue, both Derek and Luke stuck around on a Sunday to ensure we got everything handled. Within an hour, we were in a new car and back on the road. Mazdas are really one of the best cars out there and definitely underrated. Go get ya one and make sure you call Derek!
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August 2023 by Emily Cohen
Amazing service! Long story short, we had a break down on the freeway on a Sunday, Derek and the team waited around after hours to get us into a new Mazda within an hour. Such a seamless and positive experience. We've been using them for the past 6 years and plan to continue!
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July 2023 by Leda Kerrigan
Great honest people. Kyle was great and also Murphy. Got me great deal
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July 2023 by Erwin C
I had a great experience with DL Skagit Mazda.Everyone there made me feel comfortable. Derek especially!It was the best experience I ever had in buying a car at this dealership.Dwayne Lane's Skagit Mazda Thank you for the Great Car and "No Pressure Approach" is a reflection of a Good Leadership.
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June 2023 by Kanza McCauley
Mazda gave me a better interest rate than my bank offered and I genuinely enjoyed my purchase experience here! Derek is down-to-earth and I never once felt pressured. He is a Mazda owner himself and will help you find your compatible Mazda!
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April 2023 by Alice Free
Hands down best experience I've ever had buying a car. No games. No nonsense. Treated like a human. My needs were recognized and met; even having a time crunch, they did what they could to make this experience comfortable, quick, and painless. I left with a ton of cards to hand out to friends and family.
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February 2023 by Caroline Cruse
Dered was a dream to work with. Professional, kind, competent, diligent, and full of integrity. Dered is the kind of sales rep I wish everyone could have when searching for a vehicle. Truly made the process an enjoyable, personable, and positive experience for me!!
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January 2023 by Matthew Cham
Had a great experience purchasing a new 2022 Mazda3 from here in December 2022. I dealt mainly with Wilson Rich who was sincere, candid, and knowledgeable. I compared all Mazda dealers in a 100 mile radius and chose this one for several reasons:1) Inventory was low everywhere and some Mazda dealers were charging a finder's fee of $600 to $1000, not honoring Costco member discounts, or other shenanigans like a mandatory $2000 accessory package. That business practice seems "normal" these days. Toyota and Honda dealerships were charging an even more exorbitant $3,000 to $8,000 finder's fee for new cars. Most Chevy Corvette dealers charge a $30,000+ finder's fee. Dwayne Lane Skagit Mazda did not engage in these shady practices and instantly earned my trust.2) Sales rep Wilson Rich quoted me a price over the phone. I appreciated his honesty and his faith in the customer to not just start a bidding war using the price quote. Some of the Mazda dealers would not even quote me a price in-person until I commit to buying the car that day (without knowing the price). Those snake oil sales tactics are an instant deal-breaker for me. It's the reason I avoided a few of the Mazda dealerships closest to me and drove 50 miles to Skagit. When trust is broken, the entire dealership's reputation is tarnished and changing sales reps won't help. After all, we've all seen the "Good Cop, Bad Cop" routine.3) Sales rep Wilson Rich was persistent in updating me with their new inventory each month via text and email. This is easy enough for dealers to automate, but some other Mazda dealers couldn't be bothered and wanted me to call them every month instead. Customers are too busy with work to call 8 dealerships every month to check if any new cars were allotted to them by the factory. I certainly don't have time for that monthly scut work.4) Wilson Rich was technically savvy. I was able to settle everything over the phone. I went to the dealership only once in order to pick up the car. Some dealerships even refused to take my $500 deposit over the phone via credit card (to secure the new allocation). They wanted me to drive to their dealership to scan my credit card on their computer, as if it were year 1985. That same dealership said to me, "I don't know what kind of fantasy land you live in, but you can't buy a car over the phone in America." That was quite entertaining to hear because I've bought vehicles and real estate over the phone for decades.5) In defense of other Mazda dealerships, there were others who were equally trustworthy and knowledgeable, but they lacked the inventory which is a common problem these days.Thank you Dwayne Lane and Wilson Rich for treating your customers right and earning our trust. Please keep up the great work! I'm posting this review on a few other review sites.
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October 2022 by Erin McDee
I had a stellar experience with Kyle when I came to check out a car on the lot yesterday! He was super patient, kind, down-to-earth and incredibly knowledgeable. And when I told him I wasn't looking to buy quite yet, he was totally respectful - didn't try to push or cajole me into changing my mind, nor did he act bored or put out. He even showed me a number of other cars for comparison! Seems like a real earnest, trustworthy guy, which is so refreshing in this industry. Team Kyle all the way!
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October 2022 by Alec Burke
Sale price on my CX-30 was good with no markup even during the pandemic vehicle shortages, although pretty much every car on the lot was out of gas so not much of a test drive. The low review is entirely for the service department who seem to bend over backwards to find excuses to dismiss any issues with the vehicle. Even after showing them the Mazda service bulletin they STILL tried to tell me the oil consumption on my turbo is normal. I now join the other customers who make the drive down to Everett Mazda where I receive vastly superior service.
