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November 2023 by DJ Vink
I called on Wednesday to make sure the prepaid oil change etc was still in force. During covid the car was not used often. I was assured all was well. Thursday I took it in for the quickie service and was told it had expired. Lesson learned.
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November 2023 by Lisette La Framboise
We enjoyed working with Joel. He was very responsive, helpful and knowledgeable. Most of the staff that we met were candid and amicable, and seemed genuine. They also kept the dealership really clean and sanitary, which we appreciated.However, they push really hard on the sales pitches for the extras at the end. At this point, we were tired and ready to sign and go home. It felt disingenuous, and like we were getting ripped off. I felt like they preferred to address my husband since he was the "man" of the relationship, even though I handle our family's finances. There were also some major mistakes made on the paperwork, which made me really uncomfortable. It put a sour ending on what was otherwise a good experience. We love the car, but you guys have to make this part of the process a bit smoother.
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October 2023 by Erik Olson
Oil Change and Tire Rotation for the first time at Dwayne Lane's. We had a great experience at Dwayne Lane's. Very professional staff and attentive to keeping customer updated. Will definitely be back again!
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September 2023 by John Fischer
I had a fantastic experience buying my new Impreza RS at Dwayne Lane's. Joel Nations, my sales rep, was awesome to work with. I sent an internet inquiry and he was upfront with pricing and availability of the vehicle. I went for a test drive with him and he was great at answering my questions and letting me just relax and get a feel for the car. After I decided I wanted to buy it, we arrived at a purchase price agreement and then he really shined. Joel has encyclopedic knowledge of all the features of my new car and was tremendously helpful in making sure I knew how everything worked and how to get things dialed in as I gain experience in the car.I also want to give a thumbs up to Trevor in the finance office for being very professional and courteous. In total, the entire process took less than 2 hours from the test drive to the drive home. That's much appreciated. Thank you!
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August 2023 by Brandon Lewis
Took car in for new tires and brake service. They charged me nearly $1k to turn the rotors and replace the pads. Absolute scam! But thats not the worst of it. They either forgot to put a bolt back in on my front driver side caliper or never tightened it and it fell out. My entire caliper fell away from the rotor and was hitting the inside of my wheel. So thankful that it didn’t catch on anything and cause a horrific accident. DO NOT TAKE YOUR VEHICLE HERE! Im terrified to find out what other corners they cut or forgot.
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July 2023 by Martin Laumb
I felt comfortable with the whole buying process. It reminded me of the atmosphere that Saturn used to have when they were in business, and we purchased three of those. We are on number two with Dwayne Lane Subaru.
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July 2023 by Christina
This is where I get my crosstrek serviced, and it’s always been great. If you are military mention that at the beginning and they will be accommodating per their policies. So far they haven’t tried to push any maintenance that seems unnecessary or preemptive for the sake of revenue.
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July 2023 by Noemi Barrios
This is an honest customer review we bought a used Tiguan from this place this year and in 4 months had a check engine light ,we went to them to get it fixed since it was still under 6000 mile warranty , for a week it ran fine then came back on took it back ,we live in Renton btw ,received a rude service manager named Gary that just yelled at my husband over the phone and told us he’d charge evertime we came back for diagnosis of the vechicle. We said we make would make a complaint about how we were treated, he called us back and said to bring it in at no charge fixed for a week now it’s with out a 6000 mile warranty and has the check engine light again and epc light , they are horrible and not reliable and a dishonest dealership , they obviously did not fix the problem and waited it out for the warranty to expire now we’re stuck with the car with engine problems , Amanda at service was also not honest with us about the car problems we had to keep calling her for an update on our car she did not care about us as customers. Had to go back to get this fixed twice with no result and no help, super frustrating to know they just took our hard earned money and they didn’t bother to help us fix the car they sold us , they never called or cared about us as customers and were brushed off , don’t go to them and definitely! Don’t buy a used car from them .The hard working people of skagit stay away from this place .
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April 2023 by Sue
Excellent service. Zack made buying my first Crosstrek very simple. Justin, the finance guy, was fantastic to work with. Definitely a good experience. Thanks guys!!
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February 2023 by Caroline Cruse
Matt from Subaru was absolutely the best sales rep I have ever worked with. Competent, graceful, thoughtful, and supportive. No agenda, no pressure, just great conversation and excellent professionalism. The market made it hard to find our exact model in time to purchase at this location, but mark my words, the next vehicle I purchase I would like to purchase through him. Lasting impressions bring customers back and I’m no exception!
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February 2023 by Katie
Bad people doing bad business. Avoid this dealer at all cost...I brought my car in for a recall service and I had asked if they could check if the noise I had been hearing was caused by the recall. Apparently the noise wasn't caused by the recall they were working on so they charged me over 200 dollars just to tell me I need new spark plugs.... Cool. Didn't fix it just wanted to charge me over 200 dollars. I could of had it repaired (parts and labor) for less than that. The worst part is they cleared legit bad codes and said everything was good. They had told me they were all old codes that had been previously cleared and randomly decided to light my dash back up. Um yeah...pretty sure cleared codes don't come back unless something is triggering them you dingus (Hi Glen). How dangerous and irresponsible of these technicians to clear a bad code and say its fine. You even documented it on paper and sent a mom on the freeway with her 7 year old.... How safe, all because why? Too lazy to trace a code back to its origin? hmm pretty sure that's what you were paid to do... You put Subaru to Shame with your terrible customer service and disregard for other humans. Thank you for not even caring or accepting blame on your sloppy work. This dealer is horrible and they don't care about your safety they just care about your money. Go elsewhere. Dwayne lanes you should of never took on Subaru if you can't even diagnose or work on them correctly.
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February 2023 by Garion Ryden
Zach in sales and Elmer in finance were both very helpful and friendly! This was my first experience at a car dealership where I didn’t feel they were trying to take advantage of me.
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February 2023 by Jim Jacobson
I cannot say enough about my recent experience purchasing a new Subaru at Dwayne Lane’s Skagit Subaru. From beginning to end, the process was relaxed and enjoyable. I worked with Sven to make a great purchase, and I’m delighted with the service I received. I’m enjoying my new Outback and looking forward to a long relationship.
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February 2023 by Andrew Crooks
These folks are extraordinary rip-off artists. I'm done taking my Subaru here. This place quoted me $350 to change just the transmission fluid on a 5 speed automatic (not CVT) on a 2014 outback 3.6R. That price is outrageous. The next nearest Subaru dealership was happy to do it for $135 (that's for everything: tax, labor, and parts). They also let me know that even if it had been a CVT transmission, it should only cost around $250 out the door. Bye Dwayne Lane's, I won't ever be coming back.
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February 2023 by Chrissie Clardy
Usually they're great.Today though, they were so busy that I think my tech, different from my usual person, didn't seem to realize I was STILL waiting for my car 45 minutes AFTER it was already finished.Please stop trying to sell us your expensive tires. Also, Subaru in general needs to STOP asking to buy our older Forester from us! The answer is and always will be NO.