FedEx Ground is a prominent delivery service that has faced some challenges in recent times. While the majority of their operations are efficient, with an impressive volume of packages handled, there have been instances of delayed deliveries and logistical issues. The staff at the local facility have been generally described as helpful and knowledgeable, assisting customers in resolving misdelivered packages. However, there have been concerns raised about the professionalism of the management team. Customers have experienced frustrations with late deliveries, but some have noted improvements in recent months. Overall, FedEx Ground is a significant player in the industry, and the company appears to be working to address the concerns raised by its customers.
FedEx Burlington WA is the worst location. I was home and watched the driver pull into my driveway look around in the van for a minute and drive off without delivering my package. Then online it went to Pending status, a week later it says delivered when that driver was here. Liar liar pants on fire. Customer service is... read full comment
August 2025
Shipping with a random stranger on the road will likely result in the package being more on time, in better condition, and just as easy to get reimbursement from!
April 2025
Have package from east coast shipping to Burlington, WA. 10 days ago it was listed as arriving in Tacoma, WA. That is about 100 miles away. There is no indication of a departure. Fed ex phone support will not let me talk to an agent. Stuck in a loop that says package is on its way.
