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September 2024 by Melissa Westervelt
I would suggest that nobody use this company. Sales men is hard to get ahold of. Salesmen, workers do not communicate between each other. They sent the wrong size tiles and wanted to do half of floor in different size tiles. They had to come out 3 times to fix the missing grout. Clearance carpet was put in January 2024….. is already unraveling. The men left my business unlocked and unattended. 22k later, my floors are still not finished. Workers were kind and polite but did not speak or understand English so it was very hard to communicate the wants and needs. I regret ever picking this company for my business. Today I find my cooling system in leaking. The covered up the drain pipe without caping it off and my basement ceiling is full of water. Infuriating
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June 2024 by Melody Kuschnereit
Morgan worked with my time frame and budget to get our new floors in. He problem solved some tricky obstacles and handled it all for us seamlessly (pun intended) even though we are out of state. He maintained great communication and the team did a good job. We would use this company again.
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April 2024 by Kerina Crane
Still trying to pick what tile we want.
Morgan has been helpful.
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April 2024 by Larry Dearborn
Used the Burlington location. The salesperson...Sara...was unbelievable! Not pushy, very knowledgeable, completely satisfied with her suggestions and input. HIGHLY RECOMMEND THIS PLACE!!
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September 2023 by edd bish
These folks are great! Great on the sale,, great on the follow-up. We had a little trouble with carpet wear issues and they made things right quite fast and I would certainly use them again.
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July 2023 by Valerie Webster
Ridiculous We needed more flooring they wanted a $200 freight fee through the Burlington Great Floors. Called Kent Great Floors Store they ordered it without the $200 extra for freight told it be 2 to 4 weeks. I don't even know how many people I have talked to at the Burlington Great Floors but Absolutely don't recommend them. I have been lied to multiple times, hung up on, etc. We ordered this flooring on May 4th it is now June 14th almost 6 weeks later called Burlington store yesterday was told it would be in today they would call me about noon. That came and went so I called them only to be disconnected. Call again now I talk to Dale they are saying the 20th but Dale said he would see what was going on and call me back. If doing business with the Burlington Great Floors Dale is the only one I would recommend to work with as he said he would call back and he is doing everything he can to get my flooring here faster.
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November 2022 by Bernie Bates
Great flooring choices. Bill Skaggs is the man
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November 2022 by Zoi Encinas
you'll find it here
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November 2022 by Christel Cherry
We were very happy with our consultant, Jeff. The installation was good and met our schedule. Thanks
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October 2022 by Julie I.
I was going to have countertops, carpet and laminate flooring done. I went through to the process of having my house measured, picked some things out. I was told it would be 1-2 days to get a quote. It's been 7 days and have heard nothing. Now I have to start the process over. My project will be 3-4 weeks behind now. I guess they don't want business. I'm pissed!
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October 2022 by Marlo F
Over the top service with Bill helping us pick out the perfect carpet and installer Jose blew us away with his work ethic and expertise! Jose tore out and installed our carpet in three days by himself working extra long days! We have a 3,000 square feet house. Now we are looking forward to our tile install soon! ?
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October 2022 by Gretchen Jester
Kathy at Great Floors helped us find what we needed at the best price possible, and went the extra mile to make sure that quality and timing were taken care of in every way!The installers, Hector and Dayana, were absolutely amazing!! Their work was not just fast & efficient, but also of the highest quality and attention to detail - and they were not just hard working, but sweet and personable and attentive to our questions and needs throughout the day!!We absolutely recommend this store, because of Kathy: for the product and customer service!We absolutely recommend this installation, because of Hector and Dayana: for the install/finish work and customer serviceThank you!! ☺️
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August 2022 by Danielle Wegner
We had a wonderful experience with great floors,we can not recommend them enough! After not loving another company, I called great floors and spoke to Morgan. They came out the same day to take a look at our house. We easily picked reasonably priced flooring and they were able to schedule the install fairly quickly. Hector and Dayana did an amazing job installing the carpet on some tough areas and were so sweet and nice to communicate with. Tony did a great job with our engineered hardwood floors. We loved working with great floors!
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August 2022 by Richard H.
On July 12 I placed an order for an area rug of about 6 by 9 feet for my boat. Two weeks later I had not heard, so i called for a status update. He blamed the delay on a broken binding machine, an excuse I did not quite believe. He said it would be ready the following week (August 1-5) . When that week was all but gone I called again and he said it would be ready the next Tuesday. Tuesday came and went and at 4:30 that day I called again. I had gotten tired of the broken promises, so it ended up that the order was canceled and my money refunded. I did not appreciate that this business made commitments they could not or would not keep.
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January 2022 by Gail K.
In May 2021 we received a quote for flooring throughout the house, carpet and LVP. The quote was reasonable, $9,000 and they promised installation within 2 weeks. We paid in full. As agreed, when installation time got close, my husband tore up our flooring. The carpet installer came out 3 times before he had enough carpet to complete the job. The first attempt to install, the carpet was defective. We chose another carpet that was a little better and was told it might be $5/sq. yd. more. The LVP flooring contractor came out several times before he had enough planking to do the job. Three months later after being lied to week after week, living with plywood floors, the job was complete. They charged us an additional $3,000 for the "upgraded" carpet with was in the same family of products, same weight and density. Buyer beware. This company will lie to get the sale and then charge you more. Worst flooring company ever. The final product is great because of good contractors, but getting there was expensive and painful. They hire outside contractors so the installer you get is the luck of the draw. Maybe you won't get the lone 100 pound installer or the group of Russians to put down your flooring. Good luck if you choose this company.
