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October 2020 by Dayla Wilkerson Montague
We bought a washer and dryer from Home Depot and they delivered the wrong the washer, they were very apologetic and said the right washer would be here in 2 weeks. After several phone calls trying to coordinate delivery of the right machine my husband finally loaded up the mistake and went and picked up our machine. it's STILL the wrong machine and now they are telling us the one we bought is not available! They are obviously trying to force a washer on us that we did not buy and do not want!!! I will NEVER EVER buy an appliance from them again!!!
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September 2020 by Thomas Burris
It’s Halloween season, so be careful of the Grim Reaper display - lol. My dog barked and everyone laughed because almost all dogs bark but everyone is super nice and friendly!
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September 2020 by Wendy T.
Do NOT purchase flooring from this place. We purchased the flooring to be delivered to the store. The flooring came a week later than it was suppose to. Due to the late arrival, our floor guy has started another project and we had to wait until he was available again. My husband was at the store from 5:20-8:05 just to pick up the flooring. When he got home we realized we were missing 9 boxes. The only way I was able to get in touch with someone at this store was by calling the 800 customer service number. They finally called to tell me, I was wrong and that they gave us all the boxes we paid for when, in fact, they did not!!! They were not willing to purchase these boxes for us and did not give us our money back. So it looks like we can not finish our floors!!!
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August 2020 by Barb Barthel Palmer
TERRIBLE service. We had to wait too long for help and then found out our PAID PURCHASE had been SOLD OUT FROM UNDER US and the money refunded to our bank without even notifying us! WHO DOES BUSINESS LIKE THIS???
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August 2020 by Robert S.
So I can say do not buy flooring from here. Pergo is a great brand and I would use it again in a second but order from somewhere else. They lost two pallets of my flooring and had to reorder from pergo. My project took an additional 8 days while waiting for my reorder. Also they don't stock the tools to cut the flooring, i.e. a laminate cutter. Had to get that from Lowe's. The management was ok, received a small refund for my headache and the product had two full cases damaged when delivered to my house. The ordering process was a nightmare as the lady helping me had no clue how to do an online order. I will be using Lowe's from now on.
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May 2020 by Lori G.
What a s**t show. I have never had such crappy service. After trying to order flooring and continuing to get the wrong item we received no help at all from the store manager who actually would not come and talk to us. The associate that helped us as much as she could was outstanding. We are never going to use Home Depot again. Because of their ineptness our project will cost twice as much. The next project we do will be a costly one and we will go anywhere but Home Depot. All of our friends and family will be made aware of how horribly we were treated and hopefully they will also boycott Home Depot.
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May 2020 by Cheryl D.
Do not use their kitchen design center. I did not get the door style I ordered and a major cabinet did not arrive. I was told they could not order it and that I had to do it. How can you not be able to order all the cabinets to remodel a kitchen. It was the same series as the rest of the cabinets. And of course it will be another 6 weeks before it comes so the whole project will be drug out even farther. They were also late in arriving. I can not recommend them under any circumstances.
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April 2020 by Tom Gracey
There curb side pickup is a JOKE pulled in to one of the designated parking spots as per there instruction's Dial the phone number 8 times over 20 minutes no one ever answered finally got PISSED and left after 30 min of being ignored
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April 2020 by Trisha S.
Went in the store and talked to a cute young man named Duane who was so helpful and helped me reach some items that were just a tad out of my reach. Even offered to carry them for me! What great service!
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April 2020 by Mitch B.
It's been busy at this location even during the stay at home order, but everyone got time for projects so I get it. They had a stack left of deck boards and it needed to be dropped down. Two employees came, the woman was suggesting we come another time because they were too busy, they won't be able to get it down now. The other employee, Andre C. said he could take care of us but it'd take an hour because he has other tasks. We really didn't want drive another day in and out of town to come back, so were willing to wait the hour. Only, Andrew got his other tasks done and made sure we didn't have to wait too long which was less than an hour. He went above and beyond and made sure we were taken care of and not push us off to "come back another time because their too busy". He helped us load our cart up with 70 boards. We really appreciate Andrew for helping us.
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December 2019 by Celinda L.
Giving one star because I can't give 0. My Home Depot nightmare went as follows: My dad and I are redoing the floor in our home. My dad went in to do a material take off and found beautiful, quality snap together laminate for 49 cents/sq foot. He went back in THE NEXT DAY to purchase the flooring and it turns out it was on sale and the sale ended that day. This was not indicated anywhere. My dad works for Cleaner Guys, a company that does fire and flood restoration, and they are big clients of HD. They spend thousands of dollars there buying materials weekly. The staff members we spoke to "couldn't" do anything to help us so we ended up having to settle for another flooring. Well we get this flooring home and let it sit at 70 degrees for about a week. My dad starts laying it and it doesn't snap together. He has to alter it by cutting off the locking lip to get it to go together. The product is absolute garbage, crumbling apart as he taps it together. There is a growing pile of useless planks. Many of which came out of the package damaged. I went into Home Depot and spoke with customer service. They were super kind and understanding, offering a full refund if we return the flooring. I said that's awesome but we still need new flooring, any way we can get what we wanted at the sale price? The supervisor in customer service didn't think that would be a problem and instructed me to talk with someone in flooring. So I did. Her response was that we got what we paid for and there's nothing she can do. I said "my dad's company is a huge client for your store, and you're telling me there's nothing you can do? I don't believe that for one second. You sold us garbage flooring! You shouldn't sell a product that doesn't snap together like it's supposed to!" I asked if they can send someone out to install it because my dad is a professional and this is the worst material he has ever worked with. That was a no, we would have to pay them for it. All in all horrible customer service. We are stuck with this horrible product and have to spend SO much more time laying it than we should have to. Something should have been done to make this right. My dad's company will be taking their business elsewhere.
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November 2019 by Amanda Ferrara
My grandparents in their 70s and 80s hired a man from Burlington home depot to install a screen door. The man who came to do it was swearing and was rude to my grandpa. He also installed the door wrong, the track sticks up 2" and is a trip hazard. I have tripped on it 3 times today when I came to visit. It is a dangerous trip hazard and has been 4 days. My grandpa called and asked for it to be fixed and home depot has done nothing. People can get injured on this. I'm very upset. Today is Thanksgiving amd there will be a lot of company. Someone could get hurt. This company doesn't care.
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October 2019 by Ariel M. Hall
Horrible customer service. Went in to get door handles, the last box for the handle I needed was pushed way back and was unreachable. The guy in the department saw me walking up to him for help, answered his cell phone. started talking to someone and walked away. I waited a second, he’s still on the phone a couple minutes later, ignoring me and turning where he’s not facing me. I went to the windows department to ask if there was someone who could help, he pointed at the guy on his phone and says he can help you, then sits down and ignores me when I tell him he’s on his cell phone. After ten minutes of no help I sent my 2 year old to crawl across the shelf while I held his feet to get the box.
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August 2019 by Eron K.
The staff has always done there dest to help me. I like that they allow my dogs to come in. The staff always like seeing my dogs. And the customers are usually really good about it too I will admit I don't know I asked the staff were a technical questions. But when I do they usually do their best to help me out.
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August 2019 by Ed C.
I'm a remodeling contractor that came in for a layout and cost of kitchen cabinets for one of nine apts units we are remodeling from ground up. When i sat down to ask about a layout/price I was greeted with a condescending reply I needed to make an appointment and soonest they could see me was 2 weeks away. I can see 2 weeks for having cabinets shipped in but 2 weeks just to start the order??? I'll try Bellingham HD. I'd go to the other big box store if client didn't alredy have a HD account set up. The guy running Burliington cabinets needs to check the attitude.
