-
August 2023 by Mila B.
This branch is basically an in person atm. They can't do more than make transactions for you. My parents come here to make withdrawals, and anything beyond that, the counter folks are of no help. A simple account update such as changing your primary phone number can't be made with them or even getting change can't be done because apparently they have to have a manager or some specific personnel available who seem to never ever be there.
-
February 2023 by Hannah P.
Very unhappy with the customer service. They used to be a fantastic bank and no longer are they helpful. Long lines, phones they never answer, impossible to ever talk to anyone at the branch. Must have an appointment to do anything but next to impossible to make appointments with them.
-
March 2021 by Rachel R.
We have had nothing but exceptional service with Bank of America and particularly, this one in Burlington. Debra Baker walked us through a complicated and difficult home loan when we moved up to the area. We jumped through many hoops, but only with her expertise and guidance. She went out of her way numerous times and we strongly recommend her to anyone and everyone. The rest of the staff is always friendly and professional. We have had other accounts at big banks, as well as, credit unions, but this is the best experience we have had!
-
February 2021 by Briella W.
Boo they're the worst. I get covid okay? But when you have no customers and all I need is a new debit card that's bullshit and I shouldn't have to make an appointment. If it was busy that I would have understood. But when you're the only customers in the building I don't see what the issue is. Also I've tried and tried to make an appointment but they're full for any hours that work for us. So anyways had to go a different route with a different bank but they were actually very accommodating! And oh it took like 5 min to get me a debit card so ya know their is that