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March 2024 by alyssa stevens
Went to this location so we could trade in my boyfriend’s Samsung and get the $800 deal for him switching his plan. The associates were so worried about going to crumbl cookie that they told him he wouldn’t be able to get that promotion till the 19th and his phone would only get $200. So we went to the t mobile in Smokey point and they were able to easily get him the $800 and he got his new iPhone that way. They agreed that the store in Burlington just didn’t want to do their jobs and was pushing us out. Do not go to this location.
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February 2024 by Funeral H.
The worst service, and the worst customer service, and the worst experience going into their stores, You go in their stories and stand around for hours while they chitchat and talk , The service is hit and miss , But the Beatles will keep rolling in , Will never have anything to do with T-Mobile ever again !
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February 2024 by Amanda Rodda
Entire staff was standing right outside the door blocking the sidewalk vaping. They were loud and rude as I tried to get by. I won't be switching to T+Mobile any time soon.
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February 2024 by Alex Dick
There is plenty of parking everywhere but one of their staff members decided to park their Chrysler 300 in one of the Tesla Supercharger spots. I charged for 20+ minutes and she never came back out to move. Very inconsiderate
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February 2024 by David Malone
Staff was friendly and helpful.
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January 2024 by Andrea Becktel
Simon was amazing. Best customer service I’ve received in a long time. He went above and beyond to make sure all my needs were met.
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January 2024 by Greg Ockerman
Simon at T-Mobile was amazing in and out in minutes
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December 2023 by Hayden Wolfe
Kayla and Darrian were amazing to work with. Went above and beyond to make sure my issues were resolved and made sure I was happy with my experience.
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November 2023 by Eddy Cabrales
If you’re ever going to a T-Mobile store come here they’ll take great care of your needs nice owner to
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November 2023 by Debbie Demmert
My visit yesterday was excellent. She fixed me up with a better home internet tower. It's great.
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October 2023 by Tiffany Bischof
This T-mobile store was my first one. I came to get a T- mobile hotspot activated and working. I was very successful with the help of Chloe, a very friendly and very capable employee. Thank you all for making my venture into T-mobile a very pleasant one and I plan to return.
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September 2023 by Sully
They will offer you a free (newest phone) trade in promotion. But it's all a scam for the salespeople to make commission on you. Once you sign that document they will put you on a zero down monthly payment plan. DO NOT sign up for any promotion they do IN-STORE. They will tell you anything to get their sales commission. SCAM BEWARE
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September 2023 by Mandy
Just went in there and walked around the entire store. Three times. Waited for about 15 minutes before I walked out was never once greeted never once hold on. We’ll be with you never once he what can I help you with I’ll be here soon. No I am sorry I’m busy which really they weren’t that busy so I will go get my four brand new phones and bring a new Wi-Fi somewhere else.
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September 2023 by Seth R.
Please be careful going to this store. I just went to buy 3 iPhones and was lied to about not being able to trade in our phones. Told we did not qualify for a promo and then they were trying to force us into changing our rate plan to something $95 more. These people here are not honest. Just go to a different store. It's always something with this store
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August 2023 by Felipe Lerchundi
Went to the store for activating my new sim card which appeared to have issues, on top of that my new phone was tricky to work with. 5 stars for Chloe's patience and perseverance, also 5 stars for Darrion for making us feel at home when coming in and also while waiting for the updates on my phone. MANY MANY THANKS!!
