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March 2024 by Dalton B.
Went to buy bear mace and a spot flashlight, which was locked up. I asked two different associates and both told me to press the button for assistance. I did twice and the third time was the second associate who told me "I was pressing the button too hard" like what!? Zero care from these young men. I've had other similar experiences all with these young men that don't seem to grasp what their employment is for. Upsetting factor. Now I'm not going to be coming back. Get the same prices at Walmart and Safeway. A lack of care is the most obvious thing about this establishment.
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December 2023 by Anna H.
I have to say the produce department has much better options and seems to be kept in good condition. The deli service was fast and the employees were kind and helpful. I wish the parking lot had more lights. It's pitch dark out there and it doesn't feel the safest.
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August 2023 by Ann Kozar
Don't go there if you don't want to be blocked by crazy staff with no reason given.
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June 2023 by Justin S.
Great products but staff is hit or miss. Had a coffee maker break right after purchase. According to Fred meyer policy we could return it if it was still in stock which we were told over the phone it was not. Wife also commented that they were really rude for an unknown reason. Went there in person because they had like 5 or more of them 3 days before when I bought the defective one. I find the same pile of them very easily and take one to customer service. I explained what we were told on the phone and that I wanted to swap it out for the one I found. The cashier interrupts me and says ya that was me and I suppose you want a return now right? She then walks off and helps someone else then comes back all shakey on the register and shoves money at me and walks off again. Since she wouldnt even hear what I wanted and lied about policy and what was in stock I mentioned to a nearby manager who did not seem concerned in the least. Went to a competitor with the money and bought a cheaper coffee maker that I still have today. Recently I tried to use the self checkout but got a lecture when I removed things from the bagging area. I explained that it was not possible to scan my whole cart and not remove something and the lady got all weird. I asked if I should go somewhere else she mumbled something about it being ok. So I continued thinking I could finish without causing another error. Then the machine errored again and I explained I had no idea why as I didn't remove anything that time she said nothing and cleared it. So then I tried ringing up some apples and it errored again. The lady walks over and shuts the scanner off and walks away. Literaly the red laser turned off after she flipped some switch. So I take my 90% scanned cart and all my stuff and stand in the assisted checkout instead. Funny thing was my 7 year old said "Dada why was that lady so bad at her job? She should get fired." Can't say I can argue with that one.
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February 2023 by Seth C.
Deli counter is the worst. Why is it there? They will NEVER serve you. Just smile and continue cutting meat. Line of five people. No one getting served. This is a regular occurancr at Fred Meyer in Burlington.
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October 2022 by Imer V.
All around great store Walmart like but definitely better customer care! We shop there as often we can. The closest about 40miles away.
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June 2022 by Kathleen D.
Love coming over to stay at our condo at Crescent View on Columbia River and being able to stop and get everything I need because of all the depts they have. Always friendly staff so appreciative of Fred Meyer and what it offers!
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March 2022 by Billy D.
I had a watch issue and went into the jewelry store to have it looked at. I did not buy the watch there but I have purchased 3 watches from them in 2021. One was well north of $600. Anyway they took my watch in and fixed it for me. The charge? $10.86. I was shocked. I expected something in the $30 range. They have my patronage for anything jewelry related.
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December 2021 by Danielle M.
Plan to spend more time standing in line then actually shopping plus they are always out of a lot of good always a frustrating experience.
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November 2021 by Maisy D.
Polite and attentive staff. The aisles are wide and products are seldom in disarray. Good clothing selection and the grocery dept. is quite large although it's insanely crowded. It could have been the time of day. People in line crowd up on you. I don't do a lot of shopping here but this place is on the yes list .
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April 2021 by Linda F.
I am so done with Fred Meyer and will only go back for things like milk, bread and vegetables. I cannot tell you how many times I have tried to buy something on sale (Rubbermaid, Flawless Beauty, Produce Keepers, etc) only to have it ring up full price at the register and the cashier tells me I have to go to Customer Service. I said just take it off and they won't. Every time I try to go to Cust Svc, there is one person working and an line 6-8 people deep! I absolutely hate this store and used to buy clothes, shoes, etc, but not now.
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February 2021 by Blake S.
There's a ton of people in the grocery section at all times. People crowding around eachother and a large chunk of them not wearing masks! I feel so bad for the employees here, its obvious that fred myers management doesn't care. Call in an order if you have to go in!
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December 2020 by George C.
The dude with green finger nail polish on, that is working in the meat department has a bad attitude. I was waiting to purchase some shrimp and he just kept staring at me for like 5 minutes, then he ripped off his gloves and came over said ya what do ya need and started mean mugging me. I was polite and said a # of the shrimp. he started slamming things around then weighed up my shrimp, I said thank you, he said nothing.
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September 2020 by Loretta E.
I've shopped here for years and the young gal with the pink/ purple hair has horrible customer service at the service desk! My son purchased a pair of jeans that were to small as he can't try them on because the dressing rooms are closed due to covid so he purchased them with cash and brought them home. I tried to explain the situation to her which I totally get that you need a receipt for returns but because we were in the area and had the jeans in the car we attempted to exchange them for a size bigger. She said no that w/o a receipt that I couldn't exchange.... again which is fine. It was how rude she was about it. She was very loud and rude and proceeded to remove her mask to continue to make her point that he needs a receipt, did he use his Fred Meyer card. I said no, and no, can't find receipt and no he's 15 he doesn't have a Fred Meyer card and she proceeded to say well here as she tried to pass me a Fred Meyer card. I said no thank you she said why not it's like a Safeway card. I then was frustrated and told her she was being rude and that I spend a lot of $ in this store ($570 in 2 days) her response was she spends a lot of $ in the store too. I told her that she didn't need to yell and be rude only for her to get louder. I spend so much $ at this place this is BS. Kindness goes a long ways. I did speak with a manager and he explained that I can come back when a front end manager is at the store and they can look up his transaction if we can provide the time and lane that was used which we totally can and will do. He was very helpful and professional. I will go back in the am with the jeans and get my exchange. In the meantime I'm on my way back to return my other purchases with my receipt of 410$ and I'll not shop inside the store again.
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August 2020 by Nancy D.
Not organized very well and difficult to find things. They have a very friendly staff and went as busy as the other Fred Meyers