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September 2025 by Mari Vandyke
Good costumer service there is one person that I really like dont know his name But I will mention his name when I stop by again he always answers my questions patiently š
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August 2025 by Taunya Price
This is one of the busiest post offices I have ever seen. Even in a small town its super busy... Pretty alright all around...
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August 2025 by Cody Sides
Iāve lost count of how many times I check my mailbox to see an āattempted deliveryā letter for a package with zero effort to make a delivery. I have cameras to show no delivery attempts so my packages that I paid to be delivered gets held hostage until I can find the time to go stand in line for an hour to get it. Iāve had this issue for years now and itās infuriating. Do better!
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July 2025 by Benjamin Dougherty
If they donāt want to deliver, they will not.
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April 2025 by Chevie
We live in a rural area up a steep hill and Iām always very grateful for the effort put in to deliver our mail. The hill is a pain and weāre grateful they do it. I have really bad agoraphobia and have always just āgone withoutā when I needed stuff but couldnāt face going out and being able to order food for my dogs is just such a huge gift because they canāt āgo withoutā because of my shortcomings. Yāall rock and rock with a good attitude! Our regular post man says hi to my chickens and my dogs when he comes by. Very nice people.
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April 2025 by Amy Galindo-Ortega
I am super frustrated, you pay for postage, you pay for delivery for them to lie and say they attempted delivery and not only did they not attempt to deliver they just left me a message to pick it up because my packages were too big and too heavyā¦..why are we paying for delivery then??!! When I asked the gentleman at the post office why they werenāt delivered he got snarky and said, well, theyāre big and thereās 6 of them and walked away!! Numerous times they fold up my packages and stuff them into the mailbox and you can barely get them out and now this!! If I performed like this at work Iād be fired, they are super lazy, anything to not have to go to the house!!
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January 2025 by Brenda Wilson
Made an appointment to get our kids passports and they were incredibly helpful and knowledgeable. It was such a pleasant experience. Both the people working were friendly and kind and treated everyone with respect.
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January 2025 by Misty Johnson
It's like they do not want to deliver. If it doesn't fit in the mail box they won't deliver to the house. I have been waiting for a week for my stuff. They said the mailbox was full. Nothing was even in it. I have been home waiting for this delivery.
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May 2024 by Larry Bird
What a great place to get my mail always nice people and always super helpful.
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March 2024 by Vladimir Fedosov
I ship 1000's of items a year with USPS(own business) and both the Castle Rock and Silverlake locations are awsome!
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March 2024 by james harrell
I always have problems with them. Iād give less starās if I could!
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March 2024 by teri dunn
Love our local post office
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December 2023 by Alexis Doble
I have had multiple problems with this post office. The manager is super rude, and they damaged my mailbox without replacing it. To top it off, their drivers are so lazy! I was home ALL day recently and we had a notice that they āmissed usā when attempting to deliver mail that required a signature. So I will now have to go down to the post office to pick it up.
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December 2023 by Ty Stephenson
I'm always missing my packages, always delivered to wrong addresses.
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October 2023 by Cindy Ellingson
I always believed that Mail Carriers had the easiest jobs with decent pay. How hard could it be to be sitting down 90% of your day and casually heading through the city and delivering packages. WRONG. As I've learned, I couldn't be any further from the truth. After casing the mail themselves, then loading packages by hand themselves and mind you some packages weigh more than 50 lbs. They then have a limited amount of time to drive through rural parts of the County to addresses that often are not marked or the homeowner took it upon themselves to set their own place for a Mailbox and it wasn't legally approved so finding some of these residences can take them into the late even before they finally finish their route. No lights up in the rural areas, but plenty of off-road vehicles driving on the road as well as wild animals and loose running dogs who bark and growl. There's no telling how many bites they record annually. Unless they are salaried employees, they are then paid by the hour but here's something that you don't know, they only get paid for the 8 hours that it should take them to deliver the mail and this number comes from averaging the hours that other mail carriers did the same route during the daytime and who have years of service knowing the addresses by heart, so any hours beyond that, they don't get paid for. They're told not to back up, but how is that done when you are driving into a driveway?? They're told safety first, but make sure you get back by this hour, so while the upper management doesn't want to admit it, there is an expected performance, so unfortunately that means drive fast. Thanks to Amazon their workload is now heavier with the incredible amount of ordering that people do through the mail. Packages can be heavy and some of the carriers are women who suffer bad backs from carrying those around. They reduced the pay scale to barely nineteen dollars an hour for starting. Try to survive off that when rent is close to $2000.00 If they use their own vehicle, then they're supposed to be reimbursed, but that's not until after they've used their own money at the high gas prices and then if they get reimbursed, it doesn't always make it by the next paycheck. In training they tell them to really watch their paychecks and now we know why, because they are continually shorted by the USPS. The reason that they cannot deliver to long, long driveways is based on the rules set in place by the USPS, so don't take it out on your carrier. The next time that you see your carrier up in the rural parts of Cowlitz County, consider all of this B.S. that they have to live with and treat them kindlier. You'll get the best service that they can give you and you can make their day just a little bit better by being pleasant. They have families too and because of all of the reasons that I have just stated to you, remember they get home later than your average job and miss much of the family time that you get to enjoy.
