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March 2024 by Vladimir Fedosov
I ship 1000's of items a year with USPS(own business) and both the Castle Rock and Silverlake locations are awsome!
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March 2024 by james harrell
I always have problems with them. I’d give less star’s if I could!
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March 2024 by teri dunn
Love our local post office
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October 2023 by Cindy Ellingson
I always believed that Mail Carriers had the easiest jobs with decent pay. How hard could it be to be sitting down 90% of your day and casually heading through the city and delivering packages. WRONG. As I've learned, I couldn't be any further from the truth. After casing the mail themselves, then loading packages by hand themselves and mind you some packages weigh more than 50 lbs. They then have a limited amount of time to drive through rural parts of the County to addresses that often are not marked or the homeowner took it upon themselves to set their own place for a Mailbox and it wasn't legally approved so finding some of these residences can take them into the late even before they finally finish their route. No lights up in the rural areas, but plenty of off-road vehicles driving on the road as well as wild animals and loose running dogs who bark and growl. There's no telling how many bites they record annually. Unless they are salaried employees, they are then paid by the hour but here's something that you don't know, they only get paid for the 8 hours that it should take them to deliver the mail and this number comes from averaging the hours that other mail carriers did the same route during the daytime and who have years of service knowing the addresses by heart, so any hours beyond that, they don't get paid for. They're told not to back up, but how is that done when you are driving into a driveway?? They're told safety first, but make sure you get back by this hour, so while the upper management doesn't want to admit it, there is an expected performance, so unfortunately that means drive fast. Thanks to Amazon their workload is now heavier with the incredible amount of ordering that people do through the mail. Packages can be heavy and some of the carriers are women who suffer bad backs from carrying those around. They reduced the pay scale to barely nineteen dollars an hour for starting. Try to survive off that when rent is close to $2000.00 If they use their own vehicle, then they're supposed to be reimbursed, but that's not until after they've used their own money at the high gas prices and then if they get reimbursed, it doesn't always make it by the next paycheck. In training they tell them to really watch their paychecks and now we know why, because they are continually shorted by the USPS. The reason that they cannot deliver to long, long driveways is based on the rules set in place by the USPS, so don't take it out on your carrier. The next time that you see your carrier up in the rural parts of Cowlitz County, consider all of this B.S. that they have to live with and treat them kindlier. You'll get the best service that they can give you and you can make their day just a little bit better by being pleasant. They have families too and because of all of the reasons that I have just stated to you, remember they get home later than your average job and miss much of the family time that you get to enjoy.
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August 2023 by bob maki
Apparently, their drivers are terrified of a 2 pound puppy. They refuse to deliver packages because it is so vicious. But if it's not a vicious puppy, it's something else.
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August 2023 by Anon Ymous
They will drive right past your house while you are sitting on the porch, and 10 seconds later, you will get a notification that "the driveway was inaccessible." They have the laziest drivers EVER.
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June 2023 by Kathy Weissgerber
I go to this PO at least once a week if not more and have had great experience every time. The staff are friendly. quick and efficient.
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May 2023 by Simuka Trusty
It was somewhat clean in the lobby where customers check their boxes.except for the table to open your mail where other customers left their junk mail. Other wise clean .
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February 2023 by Kym Gensman
Castle Rock is small, so having a PO box is the way to go, but getting your mail without having to complain every day would be nice. I have to go in with my phone and have them physically check the back where my packages are. It says delivered but it's never in my box, or even the lock box. Multiple packages have been delivered to the wrong po box, or never even delivered at all.
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December 2022 by Rodney McDowell
Thank you for delivering my package on my fence post in the pouring rain all night. What kind of person does that. It was in a cardboard box and it was Christmas gift. If this was you . you should be fired. It's apparent that castlerock wa should rethink how the carriers do their jobs.
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November 2022 by Erika Briney
Great customer service!! Friendly, fast, and accommodating. Helped my family of 5 get our passports.
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October 2022 by Vincent Royston
My package was delivered to the wrong address, and whoever received it decided to keep it. Now the post office can't seem to tell me what house they took it to, and are refusing to reimburse me for my lost item. This was a limited run item that is now completely sold out, I doubt I'll ever be able to get it again. I frequently rely on online orders for things I can't get in our tiny town, I shouldn't have to be scared to order nice or expensive things because I can't trust our post office to get them to the right place.
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October 2022 by Shelby Ray
FedEx, UPS, Amazon all deliver to our house with absolutely no issues but for some reason USPS will NEVER deliver our Amazon packages to our house. Instead they leave a slip in the mailbox stating we are 1/2 mile away and make us drive down to the post office to pick up our packages. We are NOT a half a mile away, we have a huge turnaround driveway, and what sense does that make to not deliver it and make someone drive 20 minutes downtown to wait in a busy office to pick up a package? Absolute laziness. I have attempted to talk with them about this and all I get are excuses after excuses.
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March 2022 by Qristofer Lewis
Every time I’ve had to conduct business with USPS, I’ve always had nothing less than pleasant interactions with the staff.
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March 2022 by Rick Randall
I understand theres reasons that could effect deliveries. But deliveries to the wrong address too many times and delivered in mailbox but not in the mailbox is getting old now. The CR USPS is frustrating and unacceptable. I've watched carriers throw my package onto the front porch with fragile contents.I thought carriers had to pass a test to qualify as a carrier. how's this gonna get fixed?
