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July 2024 by Rhiannon Jacobs
I wish I could leave 0 stars. The rep here set my boyfriend up with a business account and gave us a number to import my account into his. We do not own a buissness… I’ve been paying the bill for three months for JUST my phone while my boyfriends phone… I hitch was supposed to be on one account is a “buissness” account we cannot get access too…
Now they shut his phone off and are staring we owe them 500$ on a bill we cannot see. To verify the promotion he left his previous phone company for… all the while we’ve been paying one phone on time.
The reps make better commission by sneakily setting you up with a business account and shredding your pin to access said account…
Do not give these people ANY commission! They scammed us
Update! Still no help! Made an FCC complaint you can follow below
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July 2024 by Angie Boeger
Always a great experience at this store. Very helpful
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July 2024 by Cory Baumgarten
Sam, the associate who helped me was outstanding. His level of knowledge and appreciation for his own device prompted me to choose the same one. I'm very happy with it and cannot thank Sam enough for all of his help.
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July 2024 by jeffrey hallesy
This store is the worst customer service ever just went in to get a copy of a receipt and waiting an hour. This was not to mention the customer in front of me that waited about 2 hours in line because this store one has one employee working. And spent it one helping just one customer. The one employee they have working has to keeping calling her manager to get a phone set up. She called her manager multiple times for one costumer.
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July 2024 by Justin Gibson
I had an amazing time upgrading my phone.My phone and my wife's phone with miss contessa She was very helpful and informative. I'd recommend this place to anyone
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July 2024 by Megan
Hayden was great and very informative on what ATT offers in the area. He was able to give me a bunch of different options for a new phone & I was happy to leave the store with a better value of my money spent. They bundled products and gave some wonderful service recommendations. Thanks Hayden
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July 2024 by Brianna
Absolutely loved the service I got. Helped me get a better plan for cheaper and upgraded me to the newest and greatest phone.
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July 2024 by John Bradfute
Hayden was quick, courteous, and answered every question I had to ask. Highly recommend!
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July 2024 by B. L.
Please beware of the manager and assistant manager at this AT&T at the Centralia location. I am a business owner with a business account at AT&T, and our business has been a customer of AT&T for many years. The manager, Hayden and assistant manager, Sam, have lied and cheated us out of hundreds and hundreds of dollars. When confronted, they have done nothing but lie. They have lied about our billing, have continually added unauthorized charges to our business lines, have promised account credits and failed to provide those credits. When we stop by the store location to try to get help with our account, we are told that they are not there (though when calling earlier in the day were assured they would be there). Today we called literally 40 times to try to get through to speak to someone, and the phone was never answered. We called customer service, who reported they were fully staffed and there should be no reason why the phone isn't being answered. When we called from a different number they picked up the first time, but when I asked to speak to Hayden, the individual who answered the phone said nothing and immediately transferred me to the generic customer service line. They are actively avoiding speaking with us as to avoid confrontation regarding the lies they have told and the money they have stolen from our business. For anyone who doesn't know, they make commission off of their accounts, so it is in their best interest to charge the customer as much money as humanly possible, so they can get a big fat commission. I fear for the elderly individuals who are being lied to and stolen from, who do not know how to navigate the nightmare of AT&T, who are being taken advantage of.
Our company will be filing a complaint with the Better Business Bureau, AT&T legal department, and are collecting information to file criminal charges against Sam and Hayden if the issues are not resolved. If you have ever set foot in the Centralia AT&T store, please be diligent about checking your bill, because if either of them have had their hands on your account, you are being stolen from.
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July 2024 by Bethany Hutson
Worst customer service I have ever received.
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June 2024 by Alice Noel
I had an emergency situation and the staff was super understanding and helpful. Thanks for the good service!
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May 2024 by b b
Great store great people who run it
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April 2024 by Dan Colard
Team is awesome there.
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April 2024 by Savannah Blackwell
I got nearly to the great wolf lodge for my nephew’s birthday when I realized I didn’t pack a charger…..
being the only Samsung user in a family full of iPhones, I knew this would be a long weekend without a charger. I opted to add another to my collection, and this AT&T location was such an easy commute from the water park.
Sam was able to get me some chargers that I desperately needed. Great customer service! A+++ Experience
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February 2024 by Annoyed Customer T.
If I could leave zero stars, I would. We moved to a new house and our old provider didn't have service. Went to AT&T in Centralia. They said there is a three day refund period in case there was no service at my house. Returned the phones on the third day to the store for a full refund due to no service at my home. The employee ensured that the service would be refunded, no issues. 30 days later I get a bill for $221. Called the customer service number, they said that the cancellation reason was "port out "and not "no service", so they didnt issue a refund. Waiting on a call back from a supervisor....
