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February 2024 by SoggyLiquid
Called in yesterday day looking for parts for a rear diff, some kid picked up and had the hardest time figuring out what I wanted, so out of nowhere he just stops talking and then out of nowhere some lady picks up the phone and begins to help me, so I had to completely re explain everything I just said and was told that we could get the part in the next day, so I drove down there to be sure it was the right part and of course it wasnt, so we found the right part with someone who actually acted like they worked there, and I was going to call over the phone once I got home to pay for it to be shipped but I got left on hold for like 20 mins and tried re calling and no one answered, so when I called again this morning I was placed on hold for around 15 mins total and when they answered the phone and I explained they said that I was supposed to get a printed piece of paper with part numbers and I never got one, so since I guess I was too much work for the manager, because I was told I'd be put on hold to help other customers along the stores shipment of freight, like she didn't just pick up my call that I've been waiting on hold, just a huge waste of time with incompetent staff and management
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February 2024 by Robert Sweeney
Thanks for military discount
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February 2024 by Alfred Ortiz
These people don't know what they are doing. Order some rain guards for my back windows for my truck went to have them installed find out that the two for the back windows are the wrong size reorder them tell me they're going to call me when the parts come in they don't call me I have to call them they tell me the parts are in I drive down there to find out they're not in so they got to do something, with there help
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January 2024 by Tonya Mickelson
The best AutoZone I've ever been to! The staff are friendly and very helpful & knowledgeable. I am Deaf & They have a staff member named Yazmen who knows some ASL! Means so much to me.. They'll definitely have my business going forward. It's not far from I-5 either so any Deaf or hard of hearing people needing assistance, she is there M-F. Thank you AutoZone!
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January 2024 by Misty Armstrong
Thank you for having the headlights I needed in stock !Saved me from getting a ticket!
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December 2023 by Bud Nehls
The 2 guys working nights are rude idiots. The one said he is the manager. Doesn't know what he's talking about and likes to argue. Then when I told him to shut the F up and butt out because I was doing just fine dealing with the other guy he lost his mind. Watch out for these guys. I will never step foot back in the Centralia store again. Also when I told the employee that I will talk to the day manager he told me she wont care either. What a nice bunch of idiots to deal with. The employee was Rob but still wouldn't give me the manager name
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November 2023 by Joseph Best
Incredible customer service and experience. I stopped in on what was a minor emergency, needing assistance with wipers and installation. I clearly could see that Joshua Y obviously cared for and about serving his customers his very best, and took exceptional care in helping us fix our problem. We are very grateful for his help, knowledge, and service with what was a great experience. Again, 5 star customer service.
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November 2023 by Kendra Lundstrom
I have never been so disrespected in an automotive store prior to coming here. I was low on exhaust fluid in my truck and stopped in to pick some up. I asked for assistance and three employees laughed at me, with one saying under his breath “that doesn’t exist.” I stood there for a second in shock that I was being laughed at for a simple request (being fully aware that exhaust fluid does exist) until an employee asked if my vehicle is a diesel. I said yes and then he finally showed me where to find it. I am unsure if the employees were being sexist and assumed I don’t have a diesel or what…but it was extremely rude.
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November 2023 by Purple Angry Zmurf
Management(Josh) is an absolute joke. Refuses to help customers, denies warranty returns, yells at the employees across the store each and every time i have came in, smokes in the doorway of the business. Ever since Management changed roughly 4 weeks ago, there has been no reason to return to Autozone. Such great employees that put all their effort into the business, just be harassed and treated like dirt from a failed manager that has no knowledge of their job. How can you be Management of a parts store with zero education in automotive??
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November 2023 by Alexander Berea
Josh and Ryan were very helpful on a rainy day and helped me get everything I needed. It was pouring rain and helped me change both my headlights. Now I won’t get stopped for headlights! :-)
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October 2023 by Kambill Matzko
Love this store, the staff is always helpful and knowledgeable. Thwy arw mindful of my budget and even helped me trouble shoot one day. This is my auto shop of choice. Thwy even have a rewards system.
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October 2023 by Bruce Bonner
Poor prices, low quality of parts, never have anything in stock. If you have anything before 2005 you're pretty much out of luck. Then if you have any vehicle that isn't your boring generic everyday car you see thousands of, you're out of luck.Overall the staff was wonderful, tentative, caring and helpful in any way they can. Management on the other hand, every time I come in has just been infuriating in every way possible. Sure do miss when Ben was managing the store.
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October 2023 by Alexandra Randel
Went in for wipers and over heard the manager of the store being very aggressive to his employees . They all seem uneasy after his stern talking to them . The Store manager seems to be preoccupied with other tasks on hand. The rest of the employees were kind and understanding.
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October 2023 by chance deguise
My car was broken down at oreillys and autozone was kind enough to bring me a part that oreillys did not have, I highly recommend going to autozone for your car part needs!
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October 2023 by Alex
You guys were so kind and helpful! Amazing people here!!
