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April 2024 by Laura T.
My elderly cat needed a booster shot. No big deal. With very little introduction the Vet pinned her down and administered the shot. I've never heard our cat yowl like that followed by growls and hissing. This was not her first time at a veterinarian's office but it WILL be her last to Fords Prairie Animal Clinic. The vet there needs to retire.
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February 2024 by Jules F.
Wonderful doctor, wonderful staff. Dr. Remund takes excellent care of my dog and we're both very grateful... even if she would prefer we never go back
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December 2023 by Ranessa G.
Our kitten was brought here to be neutered and he died a week later. I wish I would have read these reviews sooner! Do not bring your pets here!
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April 2023 by Heartbroken R.
I have never posted a review of any business or service, but my father (75) asked me to warn everyone about Fords Prairie Butcher Shop, aka Fords Prairie Animal Clinic. His words. The short story is... they killed my dad's cat. On Monday, April 3, 2023, my dad brought in his long-haired orange tabby, Sam (age 3) to have some mats cut/shaved because my dad couldn't brush them out. Sam is a bit high-strung, very anxious, and does not like to be brushed. It stressed my dad to inflict pain and discomfort upon his otherwise healthy companion. I suggested that he take Sam to a groomer, and I have to live with my guilt. Dad couldn't find a groomer to take Sam because he was too aggressive. My dad was told to find a vet to have it done, so Sam could be sedated. Unfortunately for Sam and my dad, Fords Prairie Animal Clinic was the closest place to their house in Rochester. Dr. Robert Redmund said he wouldn't treat Sam unless he was caught up on all of his shots and only if dad allowed Sam to be neutered. My dad thought that sounded reasonable, so he agreed. The procedure was supposed to take some time so dad was told to leave Sam overnight, and pick him up at 10:00 the next morning. My dad said he could hear Sam wailing and growling in the back, but he agreed and went home. He regrets that decision and may never get over feeling guilty for it. The next day, they picked Sam up from Fords Prairie. They cut his hair like a lion, but Sam was lethargic & had bruises all over his body. Dr. Redmund said that was normal because he gave Sam a 3-day time-release pain medication, so he would be like that for a couple of days & not to let him drink too much water. At home, Sam remained motionless. He could barely lift his head and it kept falling in the water dish. Dad called Fords Prairie the next morning and told them Sam wasn't okay. They said to bring him back so he did. Dr. Redmund tried telling my dad that Sam wasn't like that when they released him the day before. My dad became angry and told Dr. Redmund that Sam was exactly this way when they picked him up, and reminded him about giving Sam time-release pain meds and saying not to let him drink too much water. Dr. Redmund said he would give Sam a catheter and put him on an IV. He told my dad to give him a couple of days. Dr. Redmund made some unusual comments to my father about Sam being overweight, saying Sam was an older cat and his kidneys were failing. BACKGROUND: This is how my dad knew exactly how old Sam was. On October 21, 2019, Sam and another kitten were abandoned on my dad's porch when they were just a few hours old. My dad bottle fed the kittens every few hours trying to save their lives. Sadly, the other kitten died within a few days. That whole week, dad called for status reports and tried to visit but was brushed off until finally, he was told to come in at 9:30 Friday morning. Dad was almost to the clinic when Dr. Redmund called at 9:00 am to report that Sam didn't make it. My dad arrived within 10 minutes of the call and demanded to see Sam. Surprisingly, Sam was wet, wrapped in a plastic bag, and had already started to become stiff. Dad asked when Sam died, and Dr. Redmund said he passed that morning. If that were true, why was he already stiff and why was he wet and wrapped in plastic? They hadn't even bothered to remove the catheter or IV from his body! My dad asked the doctor for an explanation and Dr. Redmund again said Sam's kidneys failed, said he was overweight, and was much older than 3. He tried to pass responsibility for Sam's death on to my father! Then he said, "Well, he was a mean cat anyway. He even bit you." Dad wanted to take Sam home to bury him, and paid the final bill which was now over $600! Looking at the charges, they billed for Sam's annual license & tags, (which they gave to my dad with the bill), all of Sam's required shots/vaccines, the sedation haircut, forced castration, ICU stay, and new patient visit. My dad brought his cat to Fords Prairie for a hair
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May 2021 by Donna S.
I am a new customer here and I thought the Vet did a great job handling my cat, Lola. She responded to Vet handling her very well.
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December 2020 by Kim C.
We have come to Dr. R for 28+ years. He has treated our cats, dogs, horses, chickens.... we trust his opinion and his team has always taken great care of our pets! They are the only local clinic to offer after hour care! Ford's Prairie Animal Clinic -24-hour emergency on call service. 360-520-0021
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November 2020 by Logan M.
Took my kitten here to get his ears and chin checked out. The doctor spent no time actually evaluating my cat, he said my kittens chin problem was flea p*** and that he would check his ears for ear mites. I thoroughly questioned him about the flea p*** idea because i didn't think my cat had fleas and he insisted he did without looking any further. He didn't even bother to clean my cats chin, and he never came back to tell me the results of the ear mite test. I got a second opinion on everything and just as i told him.. he did not have fleas and it turned out to be kitty acne. My cat was also visibly terrified and on edge when being evaluated and the doctor was patting him hard on the head. Any animal person would know not to treat a scared animal that way. Overall a bad experience as i didn't feel comfortable with the way my kitten was being handled, as well as having to get a second opinion on everything because the evaluation seemed so off. i would not recommend this place. not to mention the older receptionist is not nice.
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October 2020 by Amanda A.
Seems to be mixed reviews but I'd figure I'd add my negative one as well. Our cat enjoyed drinking stuff that wasn't water and licked up some stuff that gave him a parasite that gave him diarrhea and pee blood. After a short inspection of the cat and a longer seemingly rant about random stuff induced by ketamine I can only assume he gave us pills... yeah didn't work. Gave us different pills... yeah didn't work. Took him to another vet, gave him a blood test, found the cause, gave him meds for the test results, cured... Crazy! We call him Dr. Death as he is great at putting your pets to sleep when his prognosis don't do the trick and if you care about your pets take them to chehalis or anywhere else. If he did humans god help us all!
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July 2020 by Tina O.
My Yorkie started throwing up and not eating. I called her regular vet who couldn't see her for a week. I called the pet ER who stated I would have to wait for up to 6 hours to be seen. Neither was an option for me. FPAC was kind enough to get me right in. He gave her something for vomiting. Two nights later she started having bloody diarrhea. I once again called her regular vet who now states they can't see her until August 16th. FPAC was kind enough to give me antibiotics for her current condition. Thank You Dr. Remund and staff for saving the life of my Yorkie!
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March 2020 by Dave B.
I took my 17-year-old cat there because he had been losing weight. The vet treated him roughly and brusquely, almost brutally. He managed to make my sweet lovable old kitty cat growl and snarl, and get really upset. He took him to draw blood and came back and said my frail old 11-pound geriatric cat had gotten the better of him and he couldn't draw blood. He offered to put my good old buddy to "sleep" for no particular reason. The needed blood test didn't happen, but they charged me anyway, without doing anything to help. Now I'm without $150, and I still need to find a vet for my cat. If you love your pets, keep them away from these crazy people!
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October 2019 by Kurt Gomes
We had recently adopted an 8 year old Chow We were referred to by some good friends of ours we had took in rusty and not sure on how he would act To them with our surprise he was a true gentleman in the waiting Room They had took in rusty in almost as soon as we got there no waiting time at all which was surprising but awesome The nurse said come in and talked with us and then miss Bower had Came in and started lookin old rusty over was very impressed with her knowledge Down the treatments that she had recommended old rusty had not had his rabies shots that I know of So she had treated his ears and gave him his raby shodds and a few other medicines to help on the long the way on some issues he was having very very impressed I would not take rusty could no one else I would give their clinic and a plus thank you very much to all staff
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February 2019 by Anne K.
We've been going to FPAC for years. I appreciate that the present staff are friendly and helpful. Years ago, not so much. Dr Remund has been friendly but professional. He is there to do his job not baby people. He could be less aloof, but as long as he does his job, I can get beyond that.
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November 2018 by Kimberly D.
Dear Fords Prairie veterinarian: My dog died in my arms tonight. Forty five minutes after you told me to call you back if she still wasn't responsive and I told you I'd had to give her CPR to get her breathing again. Two hours after I called you and said she couldn't breathe. That her condition was worse. Three hours after you told me she was healthy and not to worry. 24 hours after you assured my husband that if it were your dog, you wouldn't bother with the expense of labs. $492 later you sent him home with a pile of medication, no written instructions, no directions on what to do if she got worse, no offer of hospitalization. You brushed us off, delayed treatment, and when we insisted on bringing her in for emergency care, you took your time. She died in my arms on the way to your clinic. You weren't even there when we got there. Then you blamed her, and lied to our faces about giving us options when none were ever given. Maybe you assumed we didn't have money because my husband was in his work clothes. Maybe we didn't matter because we weren't already established clients. Whatever you thought, the bottom line is that you have terrible bedside manner and you failed our dog. Maybe she would have died anyway, even if you HAD offered hospitalization, even if you HAD told us to bring her back in right away instead of putting us off. Maybe we would have spent thousands of dollars and she still might have died. But we'll never know now.
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August 2018 by Susan M.
I was in Safeway in Centralia on Saturday, and heard two women talking about Dr. Remund. I used to go there, so I hung my ears over my shoulders and listened. I must have missed the main part of the conversation, but one of them said that she wouldn't be going back there, and that Remund was 'creepy'. That's what I remember about him, too. That, and how he took x-rays of my old cat and said she had stones in her bladder that needed to be surgically removed. The day after the surgery, I went in to pick her up. A technician or someone gave me the news that my little furrpurrson hadn't had any bladder stones. Anesthesia and surgery and a sore tummy, and there hadn't been a problem. Remund was nowhere in sight. Yes, they did charge me for the surgery. No, I didn't go back. It took her about three weeks to get back to normal. Every so often I check his reviews. If you look at the bottom of these reviews, you will see a clickable line that says "5 other reviews that are not currently recommended". Guess why?............... And for those who don't keep up with the local news, maybe you didn't see the bit where Remund was charged with 'unprofessional conduct' (multiple counts) by the Washington State Dept of Health (they oversee both human and vet medical personnel). See for more information. He's in his sixties, now, so with luck, he will be retiring soon. I hope.............. And if you do have a viable complaint, you can contact the WA State Board of Health at 360-236-4700. Tell the woman who answers the phone the very basic problem (like in 3 sentences), and she will send you a form to fill out, or tell you how to do it online. That's where you give all the details.
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April 2018 by Crystal M.
I have rarely completed an online review however I feel compelled to do so after our experience with Dr. Robert Remund over Easter weekend. Our young cat developed an abscess at which time I called our normal veterinary office. They could not squeeze her in as they were overbooked. We took her to Ford's Prairie Animal Clinic. Dr. Remund scarcely looked at her wound and spent the majority of our time talking about immigrants and illegals. In the process of the visit he called my children parasites and swore in front of them. His recommendation was to drain her absess and keep her until Monday. It was Saturday 10:15am at this point. I asked if we could please take her home after as he confirmed she'd be alone for 2 nights as it was the weekend. He refused my request which I understood as this was his policy and what he thought best for her. He stated he didn't know when he'd get to her procedure since he had other appointments throughout the day. I told him I felt that my hands were tied as there were no other clinics available to see her that day and it was indeed an urgent situation. He pressured me that it was the right and ONLY thing to do.. and in the moment I went against my instinct and signed the permission slip to treat. My children and I left in tears. After calling my husband from the car, he called the clinic within 15 minutes (at most) of us leaving. He told the staff to stop all treatment and he'd be there immediately to take her. Dr Remund got on the phone and told my husband the procedure was done and we couldn't touch her. No way could he have shaved her, sedated her and drained her absess!! My husband let loose on him regarding his behavior during the visit and the vet denied it all. We were in shock and felt absolutely helpless! After a sleepless night, my daughter and I decided to drive over there to see if anybody was in the office at all. We were going to beg at this point to have her cat back. Sure enough he was there trimming the trees and we walked up to him as nervous as we were and asked him to please consider "out of the kindness of his heart" to release our kitty to us as it was Easter and we wanted her with us. He refused to release her to us on the grounds that my husband called and said some pretty terrible things to him. At this point I honestly didn't even know if our cat was alive or if she had been well taken care of. At this time I felt that I couldn't trust him at all since he had lied so many times throughout this experience. We returned the next morning and other than him giving her an immunization that I had I told him not to give her and clearly starving for food and affection, she seemed fine. I truly felt like my cat was being held hostage because he was prideful and an arrogant a** quite frankly. We will never return there and I will never recommend anybody to this Clinic. The visit was so surreal as he seemed over the top narcissistic and delusional quite frankly.
