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February 2024 by Tammie Daniels
The people are okay I've never had a problem with them and the signal strength I get is better than most anywhere else I've tried which I live in a dead zone so reception Wise it's the best I've gotten out of any provider but they have things that pop up on your phone when you're trying to do something that just knocks you out of what you're doing and into some kind of commercial somewhere and it has to be a cricket wireless thing because the first one was a pop-up saying cleaner finished and then it pops you somewhere else no matter what you're looking at or listening to or reading and after I buy a new phone the phone works very well for the first 2 months and then these pop-ups start and you can't do anything it pops you out of whatever you're looking at and takes you wherever it wants to go and if you do any kind of job on your phone your soul I will not go back this is the third phone that I bought which worked good for 2 months now I'm getting another pop-ups I can't can't do it anymore
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December 2023 by Wesley Wanmer
Good evening. I don't know where to start. I am not usually a review type of guy. But with my recent experience. I thought it should be brought to light. So here is what happened. It was black Friday. I walk into my local cricket office to buy a new phone. Customer service was great. The way I was treated was great. And now it's time for me to pay. So when they went to run my card the system on one of the computers was down. So the young lady sent me a link to pay from my other phone. My service was not the best. So she hooked me up to the wifi. After I finished with the payment my phone kept saying payment processing. It went on for about five minutes. Then I asked. Does it always take this long. And the response I received was sometimes. So we will give it a few more minutes. A few minutes later still nothing. But on my phone through my bank it said payment processed for 227.14. But on the link it said still processing. So when the supervisor finished with her computer she said we could use that one. I said my card was already charged and asked if it would charge me again. I was told no. But if it was that it would be charged back by the end of the day. So I said go ahead. I bet you can't guess what happened. Yep I was charged. I was told again by the end of the day. But if not within a couple of days. So what one is it. By the end of the day or a couple of days. And when that payment was processed. It was a company called talk for less. At that point I had cause for concern. Because I had a water bill due by the following Monday. So day two passes. Still pending. I called the store. It should be today at the latest. Long story short. I'm at day six and still pending. So I call my bank to file a dispute and was told I can't file a dispute when it is still pending. So now we are at Wednesday. And about two o'clock my water was shut off. So I had to barrow money for it to be turned back on. And the reconnection fee. I don't know why they couldn't refund me on the spot or did or do something. But now I'm out 454.00 dollars total. And that's absolutely b.s. So something needs to be figured out asap. So more people don't have to go through what I'm going through. I'm thinking about leaving cricket already if something is not done to make it right
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September 2022 by rodney kibizoff
No contract Cricket phone, $60 dollars a month plan, phone cover case = $202. Dollars... Cricket Wireless is very slow and the Cricket cell phone is all over the place, screen changes from color to black and white by itself, phone is sporatic unorganized camera won't turn off, Cricket Wireless wouldn't give me another cell phone, it also reminds me of the ZTE phones and I hated that one...
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March 2022 by Tony Byrd
Excellent customer service. Creative and helpful.
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December 2021 by Sable D
LOVE the workers here. All amazing, very friendly and helpful!! Especially David and Aquileo (JR) They have been so helpful and supportive adding lines, canceling lines, sim card changes... Everything. They are all absolutely amazing. 10/10
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December 2021 by Micheal Hunnicutt
Gotta love Cricket. Never had an issue with connection, except up in the mountains
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September 2021 by Estelle Smith
Detailed introduction to their services. Polite.
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July 2021 by Brianna Atwater
I am so impressed and satisfied with this store. I went in today to go for my upgrade and a new phone for the husband . Sobie is great at her job and het customer service is amazing . she hooked up my phones and anothwr phone for abother custonwt at the same time , her multi tasking skills are mind blowing. Anyway she gave me lots of information and i saved and dollars aswell .She covered everything i needed to know and helped me fast .This store is the best cricket store ive walked in in a long time .Thank you Sobie .
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April 2021 by Tylar Andrews
Had a great experience buying my phone here. Thee store employee was very respectful and kind. Thank you for selling me my phone.
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April 2021 by Deanna Yost
Great customer service but the deals suck
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March 2021 by Flint Grove
I am a new customer and am so pleased as to how I was treated. Rolando was polite and helpful. He was also so patient and soft spoken. I wanted to pass this along to someone. Being someone that has worked with the public all my life I wanted give Rolando the credit he deserves.
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March 2021 by Natasha Hdz
100% hands down best customer service around!! If your aren’t with Centralia Cricket you are missing out!! Family friendly safe and clean environment, they always welcome everyone with open arms and a big smile (under the mask) knowledgeable and efficient staff ready and willing to go the #extrasmile to help everyone!!
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February 2021 by Buddy Green
I've been a customer here for a little over a year, I am very pleased with the service, but most of all the customer service in this location. Tasha is wonderful and is always willing to do whatever it takes to make sure I leave happy. She works very well under pressure and continuously makes sure that she is educating me with new features of my device.
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December 2020 by Kayla Ann
The best service ever!! Natasha is always willing to go out of her way to make things right and fit my needs! She is very knowledgeable and quick to respond!! I even saw her set up a phone for another carrier on Saturday her customer service is amazing!!! The store is always clean and fresh!! Natasha and Edgar are always so happy they make a great team!! Cricket us my new go to spot!!
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December 2020 by City Boy
I had Sprint at the time and got blind sided by the fact that their rates go up after a year with them. Went from $136 or somewhat to nearly $300!! I heard from a friend of mine that has Cricket to go check it out. So I did. I was so amazed at all of the customer service I received from Eddie and Natasha! Not only was I under the previous Sprint quote but I even got some accessories and a speaker for a steal! Ive never had a problem and will always recommend sending both Eddie and Natasha my friends when they are in need! Thank you so much!
