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March 2024 by Michael Forinash
Great service. No pressure to buy anything. Jeffrey was excellent and professional.
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February 2024 by vuth vinn
Amazing sales representative. They was super nice and made it very comfortable purchasing my item.
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December 2023 by Terrie Lowery
I am extremely pleased with all my jewelry we have bought over the years. The staff members are phenomenal in their experience and knowledge on what I might like, and very helpful and thoughtful. Great team.
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December 2023 by Natasha Langer
I had a very disappointing experience with Kay's. My husband purchased my ring there in March 2021, since then it has lost diamonds every couple months. I had gone to the Centralia location and they let me know in August 2023 if it happened again they would damage it out, and give me credit to purchase a new one. November 2023 it lost another diamond and when I contacted them the store manager was extremely rude and told me they were too short staffed for me to come in anytime soon, I could come in the store in a few weeks and if there wasn't customers she could help me. I then took my ring to Olympia not wanting to deal with a rude store manager, where they sent it out again for repairs, with a note to make sure I don't wear my ring while basically doing anything to avoid losing stones. I then expressed my frustration that I feel like I was sold something not quality. Their only solution was they would buy it back from me for what we paid, but I had to spend double the purchase price. I am very disappointed in Kay's, my husband and I will be purchasing a new ring elsewhere and I will never be a customer of theirs again.If I could give 0 stars I would.
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December 2023 by Patrick Burrows
Love the Kay outlet store lots of choices.very friendly and helpful staff. Thanks for everything. ?
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October 2023 by Jonathan Nickols
Kayoutlet has the best deals!!!They have amazing staff! All are supper friendly and very welcoming. I love that anytime I come in to Kay Outlet or Kay Jewlers, They are always there to help me find what I'm looking for. I will always shop here at Kay's. This is my main jewlery store. Thank you kay for the amazing experience! ?
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October 2023 by Willy Mammoth
Not happy with the service Makayla helped us she seemed to be on drugs or she was stoned her eyes where bloodshot and she seemed confused when we ask questions stumbling over her words my husband knew right away she was on something I’m so completely shocked I’ve been coming in for years the staff is always so nice and welcoming I’ve never had such strange service here not sure what’s going on I hope someone looks into it my husband began to get upset because she’s couldn’t do her job we left without buying anything
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August 2023 by Richard Bliss
Lourie at Kay's Jewery in centralia wa was very nice and got what I needed. And the other sales person was so nice and helpful too. When I need any Jewelry this is the place I'll be buying all my Jewelry. Thank you Laurie for all your help.i love my necklace and my watch .❤️❤️
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August 2023 by COLLEEN LEMON
I know Laurie Myers in the Centralia Wa Outlet. I caught up with her at a friend's gathering. I explained what I was looking for she said come to the store and we will come up with a design. We met, she came up with a design. I wanted to incorporate my grandmother's engagement ring that is well over 100 years old. My grandma was married in Portugal at a young age of 18. She passed away at 97. I had inherited her ring and wanted to breath new life into it after having it for a very long time.My finance bought me a ring in Monterey CA. It was a beautiful bright yellow stone. Unfortunately it was soft and it was scuffed and it could not polish out. Broke my heart. So long story short, we incorporated a Cushion Cut Citrine with 2 cascade diamonds on both sides (I have the center stone for a ring not quite sure whatI want to do with it just yet. But when I do it will be done there).The jeweler would build up the center and raised it a bit higher than the original center diamond.I was told it would be ready by 8/2/23.I had called just by chance on 7/31/23 to see if it has come in. It did it was early yay. I was ecstatic couldn't wait to see how it turned out, to see the ring.I did not look at it when I got there, wanted to wait til I had gotten home, because I wanted him to see it to and for him to put it on my finger.When I saw it it took my breath away!. It is absolutely gorgeous and how it sparkles and shines in the sunlight. The jeweler had to build back up the prongs on the 4 diamonds cuz I had not taken it in, in in quite awhile. It is just stunning.The pictures does not do it's justice. Brianna who helped me was wonderful and kind.I showed several ladies it and shared my story. They said that it is the best story they had heard in quite some time.I let all of my friends know if they need anything jewelry wise weather it be repairs or a new piece of jewelry,to go see Laurie Myers. She is so Awesome. I trusted them with my grandmas ring, felt very confident to leave it in great hands and that it would be handled with great loving care til it came back to me.Thank you,Kay Jewelers Centralia Wa OutletSincerely,Colleen LemonA valued customer for life
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August 2023 by Wendy Paull
Best customer service ever!!! The employees that work here are just amazing!! Everytime I walk in the door they greet me and if not with another customer their right there to help me. I have gotten lots of jewelry from them for myself and for others as gifts. If I ever have a problem then are quick to fix it. If you ever need some pretty stop by Kays they will be more then happy to help you.
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July 2023 by Sue Lee
I got more jewelry, and kays in centralia is the place for discounts! Nice people there, too!
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June 2023 by Jessica Walton
I have had a wonderful experience here with Makayla. She helped my husband and I with a necklace for Mother's Day. I wanted a custom-made necklace. She was so helpful! I got everything I wanted! She is truly the best! If I could give more than 5 stars, I would!
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June 2023 by James Witt
Just made another purchase at Kay Jewelers at the Centralia location and as always the great staff that works there helped us find the perfect piece . Enjoy doing business with them and will definitely be back. !!
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May 2023 by Michael Pazour
Worst customer service I’ve ever experienced. Just because I wasn’t there, they tried to take advantage of my wife. Told me one thing, tried to pull another. Accused me of lying, which I am not. My friend is a Kay jewelry store manager and called her bluff.I’ll be moving jewelers for sure.
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April 2023 by Jay DANN
I bought a beautiful gold and diamond ring. The sales professionals were very helpful and knowledgeable.I enjoy getting good deals that way I can buy more. So I like to periodically stop in and see what they have as the inventory changes.
