New Balance Factory Store Centralia is known for its exceptional customer service and friendly atmosphere. Reviews highlight the warm and welcoming nature of staff members, including Joel, Bob, Francisco, and Amber, who go above and beyond to assist customers. Visitors appreciate the attentive service, with employees helping them find the right sizes and fit for shoes and clothing, even under time constraints. Many customers have shared positive experiences regarding the large selection of products available, particularly noting the efficient guidance provided by staff. One reviewer mentioned a shipping issue that was resolved quickly by Amber, showcasing the store's commitment to customer satisfaction. Shoppers have also expressed gratitude for the thorough service received, especially when searching for specific items or dealing with unique needs. Overall, the New Balance Factory Store Centralia stands out for its knowledgeable and courteous staff, making it a recommended destination for anyone looking for quality athletic footwear and apparel.
Joel and Bob helped me out today and they were both very warm and welcoming. They were attentive and had great attitudes. I went into the store not expecting much but they directed me through there sections very efficiently with their large selection of sizes for shoes and clothing.
June 2025
A great place for getting back to school shoes. Buy 1 get 1 50% off, can't beat that.
April 2025
The customer service was exceptional when we visited. We stopped by in the last 15 minutes really hoping that we would not be an inconvenience. The employees were very kind and helpful, making sure my children had the correct sizes and fit for what they needed. Thank you, Robert!
