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January 2024 by Jace Thomas
The manager, Paul, was professional and easy to work with. The units are very clean and affordable, I'm glad I came here.
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December 2023 by Lindsay Baker
I have rented a unit here for almost 10 years and with no notice to me they increased my rate from $150 to $200. I was told there is nothing they could do for me. I have lost several items due to an incident with rats and then lost items due to a break in. I continued to keep my things here when I easily could have moved to a cheaper unit long ago. The old property manager Tracy was excellent and always so nice. The new one is rude and has horrible customer service. I will be removing my items this weekend and will never recommend this facility to anyone.
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December 2023 by Cmott92
Signing up was Incredibly user friendly. Pricing is upfront and fair. Staff is professional and accommodating. Property is fully gated with security cameras and individual secured access codes. Would definitely recommend to others ?
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December 2023 by Gabriel Sanchez
Kudos to NW Self Storage in Centralia for their exceptional customer support! Paul Ortega deserves special recognition for always being there promptly whenever we have questions or need assistance. I wholeheartedly recommend this spot to anyone looking for a clean, secure facility and top-notch customer service - Gabe
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December 2023 by Kristy Hazelrigg
Northwest Storage Especially the Harrison location where our storage units are is amazing! Great Customer Service and the go Above And Beyond To make Sure there Customers Are taken Care Of! Best Storage Facility Around The Centralia Area!
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June 2023 by Mandy Moonbird
Stored my truck here and the gas tank was broken into and drained.
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May 2023 by Michelle Banks
I absolutely WILL NOT EVER use this place for storage. Anyone that I know seeking a storage unit asks me, I will flat out tell them to avoid this place. The guy that runs it is one of the rudest people I have ever met in my whole life. I tried to order a unit from them online because they were supposedly giving new clients some discount for being new customers. But then I go talk to the guy after I set up deal for the unit and I tell him about the online thing, and he looks at me like I'm nuts. Says there's no online thing. Won't take cash or debit or PayPal. Acted like he just didn't want me as a client. EXTREMELY RUDE. That's ok. He won't be bothered with my business. Or many other people's business if I have a say in it.
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March 2023 by J Mackenzie
I have been waiting for 2 full months for a refund on my storage unit.To begin with rent renting my outdoor unit, I couldn’t access it because my code for the gates wouldn’t work. There was no one on site to help and when I finally got ahold of someone, they said they’d been having trouble. I should have known at that time to just cancel and walk away. Ultimately I canceled the storage unit after renting it for 1/2 a year or more. I had pre paid and I am expecting a refund. I was told the refund would take two to four weeks. Then after waiting was told four to six weeks then after waiting told 6-8 weeks. It has now been 8. I have been lied to the entire time. Told checks in the mail when the refund should have gone back to the original method of payment. Still no refund in site. I call on a Monday and I’m told I’ll receive a call back within 72 business hours. Call on the Friday because I received no call, and am told that now that it’s Friday they are all gone for the day and I will get a call back the following week these people are out of control. I have been been given the run around for way too long. Everyone blaming everyone else. No one gives a straight answer unless it’s an out and out lie.I do not recommend this business.
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March 2023 by Apollonia
They are never open. They are always away from the office.
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February 2023 by Mandi Meisner
U can never get a hold of anyone !
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January 2023 by jessica Greenwell
Northwest self storage is a great place. Not only do they offer and maintain a safe and secured place for my belongings, the staff there is respectful, kind, welcoming and understanding. I would highly recommend this place.
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December 2022 by Michael Nolan
Great place and people. Highly recommended
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October 2022 by Jenn Rhetts
Office staff friendly and helpfulNice clean storage facility
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March 2022 by Barry Rickert
No rats so far. Nice folks.
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January 2022 by Ed Keller
I have parked my 5th wheel trailer twice and I am completely satisfied
