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March 2024 by Nicky Givens
The manager of this store is not truthful and she has zero customer service skills.. We were told our bill would not change and it almost doubled. (We left the store with 3 devices because she said whether we took them or not, our bill would not change)We went back to the store 2 separate times to give back the devices because our bill is double what it was and she refused to come out of the office. The products can only be returned to the store (not shipped to T Mobile)because they are a third party seller. (We are now stuck with devices that arent being used for 2 yrs) I would not recommend this store to anyone.
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March 2024 by Tracy Rauch
Since getting this free government phone from the government through T-Mobile I've had nothing but problems the whole time. But today after going into the T-Mobile store on Lum Street in Centralia the girls in there, Emily and Cassandra fixed my problem in no time and were very pleasant. That was the only good experience I have had. Thank you girls you ROCK!
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January 2024 by Stan
Friendly and helpful staff.
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December 2023 by Andrew S.
Cassandra will not be honest about deals and promotions, will get upset that you are armed with basic information, and will create your account prematurely which caused many issues on the backend and my time wasted.On a positive note, I will say Emely B was great. She was able to fix the situation and had a positive attitude during both visits to the store. I would suggest the manager give her a raise or Verizon should steal her. Thanks Emely.
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November 2023 by Dawn Neal
I need to give the biggest shout out to the employees at T-Mobile/Centralia Outlet. They were very busy, and they seamlessly helped customers with a professional and knowledgeable demeanor. I highly recommend going to this location. The manager was amazing, the employees were wonderful. Special thanks to Joselyn. We appreciated everything you did for us! Thank you!
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September 2023 by Laura Hahn
Very helpful, Jacob is the best.He made sure we were happy with our selection of a new phone.
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June 2023 by Randy H.
Simon at our Centralia store is awesome! He's very friendly and helped my wife get her new phone and watch all set up!
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May 2023 by Joshua Wildman
Absolutely rudest store employees i have ever met. I wanted to pay cash for a phone and sim card as a hift for my older father. And activate on my sisters line. Rude. T- mobile has something to hide. NEVER. Now i know why I stay w Verizon.
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May 2023 by Joanne Thompson
I hate Centralia T-Mobile the man there is very rude okay
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April 2023 by Debbi Cornell
Walked into empty store with 2 employees and manager. No one looked up from their cell phones while holding the counter up, no explaination on new phone features - no one could leave counter to show me phones - or explain features. When asked questions they would just point to a phone. I am not spending $$$ if I cannot be helped properly. Went around corner to Verizon and received the help I needed. Bye bye Tmobile. Hire employees who have customer service and sales experience and fix the counter so they don't have to hold it up.
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March 2023 by Ian Switzler
Extremely helpful staff. Finally convinced me to make the switch after being with boost mobile for 16years.
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February 2023 by Joseph W.
The staff are all awesome, thanks guys for all your help with me switching from at&t
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December 2022 by Tristan Annan
Cassandra was awesome! Highly recommend this location!
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October 2022 by Alohilani B.
I have to give Kenya a 1000/10 she was amazing and a rockstar. She was able to help me very quickly and get me all set up. She was able to get me the Apple Watch I wanted quickly and answered all my questions! Definitely will be coming back here instead of the T-Mobile closer to my house.
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October 2022 by Eddie Bailes
Customer service is unbelievable Generally as a rule I see the same sales personnel and he handles any situation with with expertise and and in a very gentlemanly manner ?
