Chase Bank in Chehalis offers friendly and efficient service, with staff who are knowledgeable and caring. Customers appreciate the helpfulness of employees, especially when handling account issues without an appointment, and the staff’s patience and professionalism. The branch is clean and well-maintained, providing a comfortable environment. While the drive-through line can be long and slow at times, many customers have had positive experiences banking inside, often noting the friendly attitude and good humor of tellers. Some long-time customers value the consistent service from staff who have worked there for many years. However, there are occasional concerns about phone support, with some customers experiencing difficulty communicating with representatives who do not speak English. Overall, the branch provides a great banking experience with attentive and friendly staff.
I've used the drive through ATM many times but never been inside. The line at the drive through can get very long and slow.
May 2023
I've banked here for the last 23 years. Great service and knowledgeable and friendly staff, some who have worked there since it was a WaMU bank.
September 2022
First time using this Chase Bank and had no complaints! Made three different transactions inside the bank and the teller was patient, friendly and professional. She and I even laughed about how Amazon gets a lot of our money. Outstanding service!!
