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March 2025 by L C.
Great experience! Super nice and efficient service!
Everyone was super friendly, while waiting in line noticed that several employees were especially caring to elderly and prior military customers, taking extra patience and time with them which was really nice to see.
Kim specifically helped me and helped handle account issues without an appointment. Instead of waiting for an appointment Wednesday (2 days later) she was willing to multi task and helped me get all my issues handled even though it meant more work for her. She could have just handed me off to someone else another day, so this was super appreciated! Will absolutely use this branch again, also very clean. Great experience!
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September 2024 by Jeff Banner
The teller behind the window needs to start practicing personal hygiene and using deodorant. It is horrible even on the other side of the glass as a customer you can smell it walking in.
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July 2024 by Wesley Bowler
These people refuse to do anything related to banking in the bank. Why hire a team of people to tell me they can't do anything in store and I need to do everything myself on my computer at home.
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April 2024 by Sherri Persell
Great customer service
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April 2024 by Eric Lenhart
Great national Bank with a home town feel
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April 2024 by Sherri Fuller
Great customer service
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June 2023 by Dave Brumley
I've used the drive through ATM many times but never been inside. The line at the drive through can get very long and slow.
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May 2023 by Ray Sample- Windermere Real Estate
I've banked here for the last 23 years. Great service and knowledgeable and friendly staff, some who have worked there since it was a WaMU bank.
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May 2023 by wayne hamblin
Terrible place they opened multiple accounts in my name without my permission, and I absolutely cannot contact anyone from there or customer service
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September 2022 by Suzanne Weston
First time using this Chase Bank and had no complaints! Made three different transactions inside the bank and the teller was patient, friendly and professional. She and I even laughed about how Amazon gets a lot of our money. Outstanding service!!
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February 2022 by George Kennedy
I like the branch in Chehalis wa. But when I have to talk to someone else on the phone it’s alway someone that speaks no English.
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September 2021 by Rahnert David Charles
Nice tellers
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January 2021 by Lyna Buttercup
Very very slow zzzzz , the girl was short and slow.
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August 2020 by Denise Wilson
Very talkative and very courteous tellers
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November 2019 by Vic
My dad is bilingual. His first language being Spanish. So he has a pretty thick accent. At other banks people have spoken unnecessarily slow to him and have told him he needed an interpreter to be with him even though I was always with him and can speak English just fine. Never once has anyone in chase made my dad feel uncomfortable. And they have also always had an answer for him and have been able to help him in so many ways. He’s the kind of guy that monitors his account daily on their app and sees $2 missing, and will drive straight to the bank and ask what’s up. They even know him by name now! But continue to be patient with him and all his questions. Nothing but love at this chase
