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August 2025 by Ed Schaplow
I have bad luck with this license agency. Every time I've been there in the last 6 months they've been closed. They open at 10 AM but closed 2 hours later for a 1 hour lunch. Then they close at 4. So I advise scheduling your trip carefully to make sure you get there when they are. Open
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April 2025 by Mary Amsden
Love their new location, and Kim is amazing. She has helped my family with many issues. Thank you so very much.
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March 2025 by Ronan W
Kim was great to deal with. She efficiently handled transactions on 3 separate vehicles that I needed help with.
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September 2024 by Duck Duck
The only place in town and they do not answer the phone. Very disappointed
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July 2024 by Timothy Kuehn
Posting on the door... A waste of time and fuel. :<(
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July 2024 by Michael Commons
Don't trust the website. Way old info. Not even on Woodin Ave any longer and they may be closed, even though website says they are open. Best to call.
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June 2024 by Shane Forsell
My father gifted a boat trailer to me and I went in to transfer title to my name. Kim said it was gifted once before and had to charge tax on its retail value of $120. I agreed. Kim then tried to charge me $108.83 in title fees. I argued and refused, asking for a printout of all the fees. She tried to charge me for more than required, so I went to another title office. The other office gave the same retail value but only charged $45.58. See the attached picture.
Chelan DOL office is a total ripoff, trumping extra charges so they make more money because they're the only place in town. I refused to pay the $63 in extra fees. I recommend that you refuse to accept their services and go to another office, if you are able. I'm sharing this information on other social media platforms. Kim and this office should be sanctioned.
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May 2024 by Eric Hughes
Door locked and 3 customers were here before 4pm. Knocked and no answer. Called and no answer.
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October 2023 by Lari Alvarez
I wanted to bring this matter to residents of lake chelan!So that appropriate measures may be taken to ensure that all residents and customers of Lake Chelan receive a respectful and pleasant experience at Chelan Auto Licensing. Recently, I had an unpleasant experience at Chelan Auto Licensing with a staff member named Kim Thorpe. I found her behavior to be rude and unwelcoming. Rather than providing the service I required, Ms. Thorpe was bothered by my needs and disrespectful Given that Lake Chelan is a close-knit community, I believe it is important for businesses like Chelan Auto Licensing to prioritize offering basic customer service to residents.
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October 2023 by Britania Capi
If I could give it a zero stars I would. Very rude lady. Don’t come to this place. Husband is very rude as well. Hopefully this please gets shutdown
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July 2023 by Holly Thompson
Is this even a business? There is literally too much negative comments to write here. Stay away. The front office lady is very rude. Please avoid this place and renew elsewhere if you can. I would have given it a zero star if I was able too.
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July 2023 by Brett LaMar
I have had great service from Kim!
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February 2022 by Brii Tangedahl
These ladies are the best!
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July 2021 by Jack Davis
Rarely leave a bad review, but I have been having Chelan Auto License renew by mail my 10+ vehicles/trailers/boats/etc for several years now. Trying to support the small remote businesses.
3 years in a row, they have failed to include my Snow Park pass (which is free). The last couple of years I DROVE TO CHELAN to pick it up. This kind of defeats the update by mail option.
This year I am in Snoqualmie and I can't get to Chelan anytime soon. I asked if they could mail and said NO ! .. go to a local office (for me is North Bend) and show your registration and they should be able to provide one. It would take them less than 5 minutes to put one in the mail, BUT I will spend an hour + making up for their mistake again. 3 strikes - your out!
THIS IS LITERALLY THE POOREST CUSTOMER SERVICE AND ATTITUDE I HAVE EXPERIENCED IN A WHILE. IN A TIME WHEN SMALL BUSINESS NEEDSA AS MUCH SUPPORT AS POSSIBLE BECAUSE OF COVID ... I WILL BE SELECTING A DIFFERENT BUSINESS TO RENEW MY VEHICLES.
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July 2021 by Kit Turner
Kim always takes good care of me. She is a pro.
