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August 2023 by L J.
This deli has the worst customer service I have ever experienced. When they are not actively avoiding customers they are rude, impatient and disrespectful. This attitude is not only displayed to their customers but to other employees behind the counter. Their negative attitude seems to permeate through all of the deli staff. Sadly, I try to avoid the deli at all costs.
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August 2023 by Alana D.
What's there to say? I mean, it's a Safeway. They have all the stuff you need for your Air B or hotel fridge. However I received excellent help from management there, after not saving a work related receipt, they dug into records so we could be reimbursed. Thanks for your very helpful service!
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August 2023 by Marlene J.
I was in Chelan on Tuesday. My friends and I wanted to buy a floaty to use in the pool and the Lake. We found three and asked if they could inflate them for us. An employee named Shannon was so gracious and did this for us even though it did take some time. We were so impressed with her Customer Service. This Safeway is our go to Store when we are in Chelan.
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June 2022 by J S.
If you want to get snacks, food, and sweets, then this is the right market for you! This store is very like Vons. They have everything you need, like meat, yogurt, and drinks!
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June 2022 by Mari C.
Any good reviews are from tourists not people who must rely on a grocery store daily, for you know things like, groceries. The produce looks and tastes like it was destined for the compost heap and lots of premade prechopped "salads" packaged in plastic clamshells, several of the main aisles are filled with water toys, floaties, flip flops and seasonal candy and holiday items, forget about getting fresh meat and seafood - it's prepackaged and factory farmed with antibiotics and added food coloring to make it look appetizing. The deli is just ok but there are many local businesses to support and some are quite good such as Quick Wok and the food trucks on Woodin Ave. Shop locally at IGA
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January 2022 by Elise W.
Liars! Closes at 10pm NOT 12AM. Called the store AND checked online and they are a bunch of liars.
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September 2021 by L N.
Theresa in the bakery dept is amazing. Not only is her cake decorating/art work impeccable and beautiful, her customer service went above and beyond what I could have expected. We had a mix up on a relatively big order I had placed (celebrating lots of birthdays on one day!) and although it was not her mistake, she stayed late to correct it and get my order completed. She went above and beyond in her decorating and really made up for it all! She was so friendly, helpful and apologetic. I wish all employees were like Theresa!
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July 2021 by Johnny Rigg
Seems that the young kids that work at Chelan Safeway deli need to be taught customer service. They were all in the back talking an laughing instead of helping customers even though the 1 older person out front kept asking for help. A big girl finally came out, she picked a young snow flake who had pushed her way to the front. Big girl was laughing w/ snowflake about the customers she pushed away. Next time I'm in there the big girl is getting a lesson on customer service.
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March 2021 by Melody Hagstrom
Why were the parking lot lights not on? Went into Safeway to pick up a few things after a late dinner. Arrived at 8:30ish, we thought they were closed because the parking lot was pitch black. Gas station was very well lit but the parking lot was dangerous in my opinion. We do our shopping, lots of customers in the store, go to check out and there was one checker...self check was lined up and this one gal is it. No one else...she was helping customers in self check, checking my basket and running the customer service, video rental. Crazy!
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July 2020 by Carter M.
This Safeway was just like any other Safeway at first glance. The shelf's full for the most part, trying but failing to prevent the spread of COVID. And in these uncertain times I would like to know that my local Safeway has everything I need, but I was disappointed to say the least. The main problem with the Safeway was their sushi, I know it may sound silly but where I come from sushi is a sacred food that should be kept and stored with cared, but when i bought a box of spicy California rolls I was disappointed to see they were frozen and hard.
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July 2020 by sarah r.
Super crowded and about 10 percent of people not wearing masks. It was really disturbing. One girl was walking around in a bikini covering her mouth with her long finger nails. Stay away unless you want to catch coronavirus. I called and spoke with customer service. She was very sweet but said there is nothing they can do to enforce this. I feel bad for the people who work there who are exposed like this. Since masks are required by law it seems like the store should have someone standing at the entrance and not allowing people in without masks. It's a sad situation. I'm the meantime, stay far far away from Safeway chelan.
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August 2019 by Camden M.
Very rude employees, only had two registers open for a packed store. Checkout made it seem like it was my fault that the lines were so long and was throwing my groceries into bags, for example put peaches in with a liter of soda and completely ruined them
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July 2019 by Ken K.
Love the store! But could it be possible for the employees to smile once in awhile? Your competition does. You can make a better day for just one person with just a little grin . At least consider it for the fact that this time of year is not only busy, it's the reason we locals exist at all. Can't live on apples and wine alone people!!! We need the visitors! So next time you see a human...just smile and say hi We can all do better!
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June 2019 by Heather W.
We came to Chelan for vacation and picked up Chinese food from their hot food section for a quick last minute dinner. By far the worst Chinese food I've ever eaten. So so bad. I ate a bite of each food and threw it out. The only reason I'm giving it 2 stars is because I have no complaints about the rest of the store.
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June 2019 by Jayne Ruffin
Nice clean store
