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November 2023 by Analisa
Dirty and disorganized, hard to find and doesn't accept my debit card provided by the social security administration.
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September 2023 by Antwain T
The Ferndale that checked my rental in was very efficient and friendly!
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June 2023 by Julio G
Nate is a superstar!!!Incredible helpfully and hardworking!!!I had to do a pick up over there and everything went perfect.
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May 2023 by jason scharf
Easiest everything ever!
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April 2023 by j hardwick
Very helpful and knowledgeable ,lots of supplies to make moving easy
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March 2023 by Catherine lacourse
It was great
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December 2022 by Dave Latimer
Great staff! Good location. Staff was very helpful and accommodating
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October 2022 by Robin Spisak
Good location. Easy to find. Plenty of trailers, tow dollies to rent and moving supplies to buy. I didn't rent or return the tailer to this U-Haul dealer but they did get me a refund for a U-Haul box that wasn't used. Staff was friendly and very helpful. I will be back for my moving needs. Thanks.
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August 2022 by Jera
He was extremely helpful and kind, even though we arrived just before closing time. Answered our questions clearly and was able to have us in and out in no time!
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January 2022 by Robert Young
No beef with this location, but I can't find anywhere else to share this experience: U-haul quoted me approx $1,700 to ship one U-box from Chelan to Jacksonville, FL. When I called to have the unit shipped, the cost jumped to $3,600. This is on top of all the other fees I paid to pick up the box and store it. All in all well-over 4k for one U-box.
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October 2021 by mateo diaz
You need to make a reservation??
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January 2021 by Lee Orchard
Reserve the trailer online to pick up a side by side. Verified that it would fit. picked up the trailer drove an hour and a half to pick up my side by side. And realize it won't fit in the opening into a 6-ft trailer. Called U-Haul and they pretty much told me to pound sand. I asked if I could rent a car hauler to load my 1500 lb side by side in. And they said it would take a 24-hour waiting. For a waiver. I don't understand why you can't load a side-by-side on a car trailer when you can load a seven or 8,000 lb car. And again they told me to pound sand. And not so many words. I asked for a refund since nowhere on their website did it say that there was an opening on the trailer that was shorter than the 6 ft. And again they told me no refund. but they were willing to rent me another trailer one way for almost five times what I paid for the one day trailer rental. It was very nice of them. I would never rent a U-Haul trailer again and I have spent many a day in U-Haul trailers and trucks moving friends and people. Do your research beware. Because U-Haul does not care
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November 2020 by Alejandro Alcala-Mendoza
Great place to rent from. She is always easy going and makes the process as simple as it can be.
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August 2020 by Tihon Stepanov
Rude costumer service
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July 2019 by El Jefe
I made a reservation several weeks in advance. Two days prior to my pickup date the corporate U-Haul office called me to let me know that the Chelan facility would be closed on my scheduled pickup day (a Friday), with no explanation. Very unprofessional and reflects poorly upon U-Haul in general. In addition, there was sincere lack of concern for the disruption to my planning. I'm not certain if this is common practice at the Chelan U-Haul, but either way a serious lack of respect for their customers.
