Boost Mobile is a business where customers often experience friendly and helpful service. Customers have praised employees like James and Jessica for their kindness, patience, and willingness to go the extra mile. James made upgrading a phone easy and comfortable, while Jessica helped a customer start fresh with a new plan, making them feel heard and supported. Josephine is known for completing tasks that can't be done online, showing dedication to customer needs. Some reviews mention that Boost could improve in customer service training, as experiences vary. Customers also appreciate the deals available, especially around the holidays. Tech support is described as professional and thorough, with employees like Alea providing excellent assistance. Overall, Boost Mobile is seen as a place with caring staff who try to make every customer feel valued, despite some suggestions for better employee training.
Nick was amazing with all his help setting up my new phone and getting me just what I wanted, I now call him Wizard Nick!!!
January 2026
nick was super cool and very informative. he gave me instructions about the new moto razr 2025 since it is a super fragile phone, he helped me transfer my number, and had great customer service. thanks nick for saving my behind when i need a new phone in a pinch.
December 2025
Orion is a excellent customer service representative, very helpful.
