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March 2024 by Clayton A.
Stayed here for an extended stay with my mother. Room rates were great especially compared to dumpy motels in north bend. The staff was friendly and helpful. They even bought my mom's dog some toys. Room was spacious and clean with modern furniture and new linens. Shower had great water pressure. Also conveniently had great apple pie right across the street. Will definitely stay here again
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March 2024 by K. Jessie Turner
The staff was amazing, I can't speak enough about how awesome they were.My daughter loved the pool, and I found the hot tub very relaxing.The room was clean, and very spacious. It was one of the better rooms we've stayed in.The only issue I had during our stay was that the bed was too firm for me. I have muscle and nerve damage, finding comfy beds for me is a difficult task - so I'm not knocking them for that, at all.
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February 2024 by K T
Update: changed stars due to quick response from hotel willing to help with the little problem that we encountered!Great hotel with wonderful service and location. The staff is very nice and helpful! We like how it is close to a grocery store and coffee shop. The rooms are nice but our little kids love taking baths and the drain doesn't seal. This is the 2nd room we have had here where that has been the same problem. But if that is the worse of our problems I will take it!Nearby activities: Snowshoeing and sledding
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February 2024 by Larry Slavens
Very clean, friendly, convenient, and relaxing. I will stay here againWalkability: Very short walking distance to most anything you could need.
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February 2024 by kerri farnum
What a great experience staying at this hotel for the weekend. I came to town last minute for my dad’s birthday. Zack at the front desk was so friendly, with a beaming smile. We left for the day and when we came back to the room it was cleaned and had been restocked with fresh towels,, the housekeeping staff is top notch.
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January 2024 by Vien Leung
Nice place!Clean large room, friendly staff, good breakfast. But no elevator and the restaurant is a bit small.
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December 2023 by Tania Kenner
So clean, spacious, and comfortable! Very good hot breakfast! We will definitely stay here again!
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December 2023 by Greg Hayes
Awesome hotel with a great view. Breakfast was excellent and the staff were very helpful and friendly.
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November 2023 by Briana O
We were supposed to stay friday- check out Sunday but checked out Saturday. Asked to be refused for Saturday as we only stay with this hotel for a family get together. The other 2 family members stayed elsewhere as our kids couldn't swim. The water was like snow run off. Then they decided to paint with a VERY strong!!! Made my kids sick!! I told the maintenance the pool and hot tub was freezing and he said it would be fixed tomorrow morning (Saturday) Well i told them Saturday morning we were wanting to check out and find a hotel elsewhere. They assured us the pool and hot tub would be warming up in an hour. Soo we went to breakfast down town came back 2 hours later to a freezing pool and hot tub!! We told them it was still cold and I just wanted my money returned as this was a terrible stay between the nasty paint smells, and the trip 3 hours to stay and swim with our family was not happening! They then told me they can't refund me i tried to check out at 11:50 am and the maintenance man promised it would be fixed in the next few hours. So since we couldn't get our money back we stayed a couple more hours waiting. Went to try the pool/spa again and it was Still frozen! They then said were sorry it's broken... Soo we told them to check us out and drove 3 hours home! Ruining our childrens 4 day weekend and cutting our family gathering short! If they would have just told us they would be painting and the pool was having issues we would have canceled our stay as that was the ONLY reason we came to your hotel to swim. I am just very disappointed in the whole stay! I just wanted my money back.Worst Best Western i have ever stayed at!!
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October 2023 by Gracie C.
Staff was very friendly and helpful, especially checking in late at night.Breakfast was below average but seemed okay.Bed linens were threadbare, like literally fraying pillow cases at the seams.Every towel looked dingy but then we got them wet and you could really see the stains. it was so bad we didn't use them. One wash cloth had a big gray spot in the middle and the other had peachy spots that I hope were make up and not blood. ?Obviously a management or corporate issue, the staff seems to be doing the best they can with what little they're given.
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September 2023 by Julie
I have traveled all over the world and this was my worst hotel experience. I have stayed here more than ten times and was not treated like a valued guest. Rooms were not that clean, hair in sink and drain, hot tub didn’t work both jets and water temperature. I bussed all my own towels and took out my own garbage to the maids cart down the hall from my room. On check out. I was charged 80 dollars for towels that they claim I took. I am a teacher and security officer and don’t need to steal towels. I was hurt and appalled. Bottom line avoid staying here. The manager and owner did not rectify the situation.
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September 2023 by Julie C.
I have stayed all over the world in various hotels. This was the worst experience I've ever had. The rooms were not very clean, dark hair in the sink. I am blonde. The shower made a horrible screeching sound when it was on, the hot tub didn't work both the jets and temperature and I bussed my own towels and garbage to the maids cart down the hall from my room and was later accused of stealing their towels. I am a teacher and security officer and have never been avoid taking anything. In addition, the manager charged me 80 dollars for towels that I didn't take. The owner even called me and asked me to look through my luggage for the towels. I have my own towels that are even nicer. My bank called me to alert me if the fraudulent charges and stopped payment. I called Best Westerns customer care line and filed a formal complaint. Bottom line do not stay here. The manager and owner do not respect loyal guests. I have stayed here more than 10x and this was how I got treated.
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August 2023 by Chad Kennedy
One of the best places I've work at in a while great staff everyone helps out and treats everyone like
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July 2023 by Janna Fowler
The front desk staff (Giana) was very friendly and accommodating. The hotel and rooms were very clean and we were impressed with the breakfast! Quite a variety of food to choose from. A little bit of freeway noise but that was to be expected. I would rate this hotel a 4 and definitely stay there again!Walkability: Safeway nearby
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July 2023 by Frederick Clanahan
I recently stayed at Best Western Snowcap in Cle Elum, WA, and it was fantastic! The rooms were spotless, peaceful, and quiet. The hotel’s easy freeway access and proximity to a grocery store made it incredibly convenient. I highly recommend this hotel for an amazing stay in Cle Elum!
