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December 2023 by O S
Absolutely angels work here! Nearly a decade of banking with these folks. I am very happy.
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March 2023 by Mark C.
My wife banks here, and often we go together to deposit via the drive thru. We adore Megan, such great customer service. Karen is always wonderful. Rylee? The worst. Can't even crack a smile. No eye contact. Unfriendly. Why is she in the service industry?
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November 2022 by Fran Remien
When you walk in the bank it’s like your home. They all treat you like they’ve known you fir years. Love this bank?
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June 2022 by Nicholas G.
Had them for an auto loan. I was able to actually post only one payment which ended up being late because there was no way to actually set up online payments. I was able to set up online transfers which was allowed once before their antiquated system locked down again and only allowed transfers of $1 per day. On top of that, I have yet to receive a single statement (either written or digital) and had to call the dealership who sold me the car to actually ever get the bank's information and auto loan information. From there, their online system would not allow me to set up an online account and I had to spend the better part of an hour on the phone to get that set up.... AND, still haven't received a statement and get this, you can't actually download your statements on their web portal but you'll get an e-mail saying your payment is late. I'm a busy professional and don't have time for a Bank that doesn't actually want you to pay or doesn't actually want your money. You'll notice I said at the very beginning of this that I "had" them for an auto loan. In the end (by end I mean month 2 and payment 2) I just paid off (err am still trying to pay off) the entire loan years early. Pure stupidity and defeated the purpose of the loan.
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May 2021 by Karl Wendorff
Rude customer services
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February 2021 by Gerry Freeman
It's like a hometown bank. Great staff to help you with your banking needs.
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November 2020 by Rose Woodward
Always so friendly and helpful
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October 2017 by Pam Hawk
Fabulous and helpful team of bankers. All the tellers are friendly and professional. Loan process is a breeze! Wonderful local bank.
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September 2017 by Lindsey B.
Cashmere Valley Bank in Cle Elum, WA.. This is a completely unprofessional bank. From breaches of privacy to encouraging slander and gossip among their employees about their customers.. YES they are THAT unethical. Don't expect to be treated with any form of respect or customer service here because they don't know what that is. There is absolutely no leadership at this bank because their manager and supervisors can't and won't ever accept responsibility for their actions. Instead they prefer to bully and break people down, issue threats including physical harm, harassment & stalking and then lie to the police about it all (yes we had to file a police report when their manager Dale threatened PHYSICAL BODILY HARM among a slew of other things even going as far as to say that he would find and beat my husband up!). Absolutely despicable people & bank. Whatever you do, save your sanity & DON'T BANK HERE!
